Top 939 Director of customer experience Jobs in Valhalla Ny

Director, Platform SRO
Versant Media —New York, NY
- $180,000 - $210,000 a year
- Email
- Hybrid work
- Mentoring
- Senior level
- Leadership
- Retirement plan
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Assistant Director of High School Admissions
The College of Westchester —White Plains, NY
- $80,000 - $90,000 a year
- Full-time
- High school
- Sales
- Customer service
- Health insurance
- Dental insurance
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Director, Engineering - Cloud Observability
Datadog —New York, NY
- $296,000 - $370,000 a year
- On call
- Hybrid work
- English
- Mentoring
- APIs
- Employee stock purchase plan
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Director, Data Engineering
Versant Media —New York, NY
- $165,000 - $210,000 a year
- Email
- Azure
- Java
- 8 years
- Retirement plan
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Head of Material Planning - Wilton
ASML —Wilton, CT
- Full-time
- Local
- Master's degree
- Bachelor's degree
Head of Product Management – Intelligence Ventures
SPECTRUM —New York, NY
- $263,200 - $393,800 a year
- Computer Science
- Residential
- Product management
- Opportunities for advancement
Managing Legal Director – U.S. Immigration Law
EM IMMIGRATION LAW FIRM —New York, NY
- $130,000 - $160,000 a year
- Full-time
- Spanish
- English
- 3 years
- Paid time off
- Employee discount
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Director, Technical Program Management - Technical Solutions Operations
Datadog —New York, NY
- $224,000 - $280,000 a year
- Hybrid work
- Mentoring
- Senior level
- Employee stock purchase plan
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Director, Engineering - Detection Platform
Datadog —New York, NY
- $280,000 - $350,000 a year
- Hybrid work
- Product management
- Mentoring
- Senior level
- Employee stock purchase plan
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Director of Resident Health and Wellbeing
International House —New York, NY
- $70,000 - $75,000 a year
- Email
- 5 years
- Licensed Clinical Social Worker
- Residential
- 403(b) matching
- Health savings account
Center Director
Mathnasium of Chappaqua —Chappaqua, NY
- $55,000 - $65,000 a year
- Full-time
- Sales
- Customer service
- Computer literacy
- Paid time off
- Flexible schedule
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Quality Assurance Director
Safe Flight Instrument —White Plains, NY
- $125,000 - $170,000 a year
- Full-time
- Bachelor's degree
- Product management
- Mentoring
- Tuition reimbursement
- Paid time off
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Sr Dir, Business Operations and Data Governance – Intelligence Ventures
SPECTRUM —New York, NY
- $169,800 - $361,000 a year
- 5 years
- Office
- Residential
- Opportunities for advancement
Education Center Director - 5068
BronxWorks —Bronx, NY
- $67,500 - $79,999 a year
- Full-time
- Bilingual
- CPR Certification
- Customer service
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Senior Director, Product Management - Commercial Excellence
Bain & Co. —New York, NY
- $179,500 - $230,500 a year
- Full-time
- Master's degree
- 8 years
- Bachelor's degree
- Wellness program
- Paid holidays
Quick Apply
Assistant Math Learning Center Director
Mathnasium of Roslyn —Roslyn Heights, NY
- $23 - $25 an hour
- Part-time
- Mid-level
- Math
- Bachelor's degree
- 401(k)
- Paid time off
Quick Apply
Director, Shopper Marketing
PROMOTION IN MOTION INC —Park Ridge, NJ
- $190,000 - $220,000 a year
- Full-time
- Marketing
- Merchandising
- Office
- Health insurance
- Dental insurance
Quick Apply
Director, Security Risk Management
CardWorks Servicing LLC —Woodbury, NY
- $151,165 - $167,961 a year
- Full-time
- Hybrid work
- Master's degree
- 8 years
- Analysis skills
- AD&D insurance
- Paid holidays
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Director of Clinical Application
Acacia Network —Bronx, NY
- $114,000 - $116,000 a year
- Full-time
- HIPAA
- 3 years
- Master's degree
- Paid holidays
- Health insurance
Quick Apply
Director of Social Services
Urban Pathways, Inc. —Bronx, NY
- $66,453.61 - $89,712.37 a year
- Weekends as needed
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply

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director of customer experience jobs near valhalla ny

Director, Platform SRO

Versant Media
New York, NY

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Job Details

Full-time
$180,000 - $210,000 a year

Benefits

Retirement plan

Qualifications

Incident investigation techniques for hazard identification
Operational analysis
ITIL Certification
Defect resolution root cause analysis
Failover system
High availability solutions design
Tooling
Team leadership
Standard Operating Procedures (SOPs) implementation
Technical documentation
Infrastructure as Code (IaC)
Triage
Improving system uptime or availability
IT system monitoring
Operations coordination planning
Vendor coordination
Reliability analysis
AIOps
Incident Escalation
Microsoft Certified: Azure Solutions Architect Expert
Cloud service support
Operational risk mitigation
SRE
Terraform
Splunk
New Relic
Log analysis tools
Mentoring
Contingency planning
Production monitoring

Full Job Description

Company Description

VERSANT (Nasdaq: VSNT) is an industry-changing media and entertainment business and home to trusted brands that shape culture, inform audiences, and build lasting connections. It operates across four core markets: political news and opinion, business news and personal finance, golf, and sports and genre entertainment. These markets are served through a powerful portfolio of iconic and innovative brands, including CNBC, MS NOW, USA Network, Golf Channel, Oxygen, E!, SYFY, and Versant's sports division USA Sports, along with complementary digital assets including Fandango, Rotten Tomatoes, GolfNow and GolfPass.

Job Description

The Director, Platform SRO is a senior, hands-on technical leader responsible for ensuring the stability, resilience, and operational readiness of mission-critical broadcast linear, live event, and digital media platforms. Operating in high-pressure, real-time environments, this consultant leads major incident response efforts, supports on-air and live-event continuity, and partners closely with engineering, broadcast operations, production, and vendor teams to minimize service disruption and audience impact. The role requires deep practical experience with media workflows, rapid troubleshooting during live events, and the ability to make sound technical decisions under tight time constraints.

Beyond reactive incident response, the Director plays a strategic role in improving long-term system reliability and operational maturity. By applying SRO/SRE principles adapted for media environments, the consultant identifies systemic risks, drives root cause analysis, strengthens monitoring and observability, and improves operational processes across broadcast and digital ecosystems. This role balances immediate hands-on execution with advisory leadership, helping organizations build more resilient architectures, clearer incident processes, and greater confidence in their ability to support live, always-on media operations.

Responsibilities

Lead and coordinate high-severity incident response for broadcast linear channels, live events, and digital media platforms, serving as incident commander when required
Rapidly triage and troubleshoot issues across media workflows, including playout, live production, contribution/distribution, and OTT delivery
Establish, refine, and execute incident management processes, including escalation models, on-call coordination, communications, and severity classification
Produce post-incident reviews, root cause analyses, and corrective action plans to prevent recurrence and reduce operational risk
Assess system reliability, fault tolerance, and operational readiness across on-prem, hybrid, and cloud-based media architectures
Identify single points of failure and recommend architectural, workflow, and operational improvements to enhance availability and resilience
Define and improve monitoring, alerting, and observability strategies tailored to real-time broadcast and live event environments
Support disaster recovery, failover planning, and live-event readiness reviews, including testing and validation
Develop and maintain operational runbooks, standard operating procedures, and incident documentation
Partner with engineering, broadcast operations, production teams, and vendors to align reliability practices with on-air and live-event requirements
Mentor teams on incident response best practices, reliability engineering concepts, and continuous improvement
Advise leadership on operational risk, system health, and reliability priorities for critical media platforms

Qualifications

Experience supporting media, broadcast, streaming, digital publishing, or other 24x7 customer-

facing platforms.

Experience building or scaling SRE organizations and operational maturity programs. Hands-on

experience with observability platforms such as Datadog, New Relic, Splunk, Grafana, or similar

tools.

Familiarity with Infrastructure as Code and automation frameworks including Terraform,

CloudFormation, or equivalent technologies.

Experience leading reliability initiatives across hybrid cloud and on-premises environments.
Industry certifications such as AWS Solutions Architect, Google Professional Cloud Engineer,

Azure Solutions Architect, ITIL, SRE Foundation, or equivalent.

Experience implementing AI-assisted operational intelligence, event correlation, or automated

incident response capabilities.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc.

VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.

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Refine Your Search

director of customer experience jobs in valhalla ny

Director, Platform SRO

Assistant Director of High School Admissions

Director, Engineering - Cloud Observability

Director, Data Engineering

Head of Material Planning - Wilton

Head of Product Management – Intelligence Ventures

Managing Legal Director – U.S. Immigration Law

Director, Technical Program Management - Technical Solutions Operations

Director, Engineering - Detection Platform

Director of Resident Health and Wellbeing

Center Director

Quality Assurance Director

Sr Dir, Business Operations and Data Governance – Intelligence Ventures

Education Center Director - 5068

Senior Director, Product Management - Commercial Excellence

Assistant Math Learning Center Director

Director, Shopper Marketing

Director, Security Risk Management

Director of Clinical Application

Director of Social Services

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