Top 2785 Client services manager Jobs in Vernon Hills, Il

Lead Client Services Ops - Growth
PAYLOCITY CORPORATION —Schaumburg, IL
- $82,000 - $87,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Account Manager, Client Engagement and Growth
Home Centered Care Institute (HCCI) —Schaumburg, IL
- Up to $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
12d
Clinic Manager - In Center
Dialysis Care Center —McHenry, IL
- $89,440 - $104,000 a year
- CPR Certification
- Nursing
- Microsoft Excel
- Health savings account
- AD&D insurance
Quick Apply
Client Project Manager (SaaS)(Hybrid)
Ari Walsh —Schaumburg, IL
- $65,000 - $78,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Customer service
- Salesforce
- Health insurance
- Dental insurance
Quick Apply
Corporate Collections Manager
Visterra Landscape Group —Rosemont, IL
- $90,000 - $110,000 a year
- Full-time
- Remote
- Background check
- Travel
- US work authorization
- Health insurance
- 401(k)
Quick Apply
Home Care Administrator/ Director of Operations.
Avanti Medical Management, LLC —Wheeling, IL
- $25 - $75 an hour
- Full-time
- Background check
- Office
- 3 years
- Continuing education credits
- Mileage reimbursement
Quick Apply
5d
Manager Client Services Ops- Enterprise
PAYLOCITY CORPORATION —Schaumburg, IL
- $74,600 - $120,000 a year
- Full-time
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Manager Support Ops
PAYLOCITY CORPORATION —Schaumburg, IL
- $74,600 - $130,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Manager, Quality
Baxter —Round Lake, IL
- $112,000 - $154,000 a year
- Overtime
- Engineering
- Analysis skills
- Supervising experience
- Paid parental leave
- Employee stock purchase plan
3d
Construction Estimator / Insurance Restoration Estimator
ACR Inc. —Wheeling, IL
- $65,000 - $70,000 a year
- Full-time
- Background check
- Construction site
- Residential
- Health insurance
- Dental insurance
Quick Apply
Property & Casualty Commercial Insurance Account Manager
Alternative Risk Underwriting —Schaumburg, IL
- $65,000 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
11d
Physical Therapist - Home Health Care
Assure Home Healthcare, Inc. —McHenry, IL
- $46 - $53 an hour
- Full-time
- CPR Certification
- Clean driving record
- Microsoft Excel
- Travel reimbursement
- Profit sharing
Quick Apply
6d
Loss Control Consultant - Group Captives
Alternative Risk Underwriting —Schaumburg, IL
- Full-time
- Mid-level
- Office
- 3 years
- Health savings account
- Health insurance
Quick Apply
11d
Licensed Insurance P&C Sales & Service Rep
Allstate Insurance —Algonquin, IL
- $50,000 - $75,000 a year
- Full-time
- Customer service
- Mid-level
- Office
- Relocation assistance
- Paid time off
Quick Apply
Field Manager
Tron Restoration —Vernon Hills, IL
- $60,000 - $120,000 a year
- Full-time
- Bilingual
- Sales
- Customer service
- 401(k)
- Paid time off
Quick Apply
Sales Account Manager
Vista Trans Holding —Lake in the Hills, IL
- From $100,000 a year
- Full-time
- Background check
- Sales
- Marketing
- Professional development assistance
- Flexible schedule
Quick Apply
Staff Nurse - RN (Registered Nurse)
Marklund —Elgin, IL
- $34.25 - $37.00 an hour
- Weekends as needed
- CPR Certification
- RN License
- BLS Certification
- Health savings account
- Paid holidays
Quick Apply
Senior Account Executive
Preferred Electric —Bloomingdale, IL
- $140,000 - $210,000 a year
- Email
- Background check
- 7 years
- Construction site
- Paid holidays
- Health insurance
Quick Apply
Project manager
McMahon Services and Construction Corp. —Hainesville, IL
- $55,000 - $75,000 a year
- Full-time
- Background check
- PMP
- Construction site
- Profit sharing
- Health insurance
Quick Apply
Assistant Mechanical Service Manager
Star Auto Authority, Inc. —Vernon Hills, IL
- $90,000 - $130,000 a year
- Full-time
- Sales
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for client services manager in vernon hills, il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client services manager jobs near vernon hills, il

Lead Client Services Ops - Growth

PAYLOCITY CORPORATION -
Schaumburg, IL

Quick Apply

Job Details

$82,000 - $87,000 a year

Benefits

Health insurance
Dental insurance
RSU
Vision insurance
401(k) matching

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer retention strategy
Incident Escalation
Supervising experience
Bachelor's degree
Escalation handling
Data analysis software

Full Job Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office: This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview

The Lead Client Services Ops provides operational initiative, guidance and support across a Client Services Team of Account Managers, enabling outstanding client satisfaction. This is done by (1) monitoring team performance (quantitative and qualitative), (2) providing ongoing learning opportunities that continually share and build knowledge (3) working directly with clients on escalated issues (4) identifying and facilitating process improvements and (5) coordinating work across the team, including workload management and client assignments. The Lead exercises independent judgment in many situations to achieve and sustain client satisfaction. Supervises a team of approximately 6-10 Account Managers to ensure service levels are met or exceeded, as well as the day-to-day performance of their jobs.

The Lead works with a group of Leads to prioritize and coordinate work for the maximum impact.

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Client Services Expectations

Dependability/Follow-up: Timely responsiveness & proactive follow-up
Problem solve: Troubleshoot and problem solve leveraging knowledge, resources, qualitative and quantitative information
Communication: Provide professional & appropriate internal/ external communication as well as progress updates to all stakeholders
Guidance: Provide clients guidance on HR and Payroll best practices, organizational change management, and Paylocity product fit
Implement and optimize products: Ability to implement ancillary products and optimize the primary HCM set up
Influence: Ability to influence outcomes with primary decision makers, negotiate contracts, and provide insight into HR industry best practices

Team Lead Responsibilities

Metrics, Reporting and Analysis: Leverage formal and informal metrics to identify trends, monitor team & individual effectiveness and assess intervention results. Identify and advocate for necessary metrics and reporting. Develop tracking for metrics not yet developed. Use metrics to create a culture of continual improvement and to create focus where needed for purposes of learning, coaching, intervention and operational improvements.
Performance Management: Continually assesses and build knowledge (technical, business, soft skills) through real time teaching, one one-on-one discussions, team meetings and through the performance management process. Takes initiative and develops opportunities for the Account Managers to share and build knowledge and skills. Prioritizes learning objectives based on the highest impact to the clients and to Paylocity. Facilitates coaching, training and mentoring of AMs. Assesses client movement and prepares and supports impacted AMs to facilitate ongoing outstanding client service.
Client Focus: Proactively and reactively monitors and assesses client interactions and intervenes when needed in providing coaching and feedback. Acts as first level escalation and directly engages clients and takes action and ownership to resolve issues. Proactively identifies situations (AM turnover, lack of knowledge, etc.) that may disrupt outstanding service and takes steps to minimize impact. Ability to negotiate, influence, consult and resolve objections with C-Suite decision makers
Operational Tools & Processes: Plan, lead and execute on cross-team work focused on increasing operational effectiveness. Represent the Service Center in key initiatives across Operations. Seeks out and facilitates opportunities to improve efficiency and effectiveness through better tools and processes.
Workload Coordination & Assessment: Continually schedules, monitors and adjusts workload across the team to ensure priorities are met and availability and responsiveness goals are achieved. Considers client need with Account Manager capability and capacity and aligns clients with the intent to provide the most consistent positive client interactions. Coordinate cross team communication and resources for maximum team effectiveness, taking advantage of opportunities to create efficiencies.

Requirements

Bachelor’s Degree
2 years of payroll and/or call center experience
Successful experience in handling escalations and at-risk client retention efforts
Project management experience
Proficient in Microsoft Outlook, Word, Excel
Operations experience

Preferred Requirements

1+ years supervisory experience
HRIS experience
Experience leading training initiatives
Experience using reporting and metrics as a key part of the job
Minimum 3 years’ experience in payroll, benefits and/or HR administration
Ability to present HR Data effectively

Physical requirements

Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The pay range for this position is $82,000-$87,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits . This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.

Quick Apply

Refine Your Search

client services manager jobs in vernon hills, il

Lead Client Services Ops - Growth

Account Manager, Client Engagement and Growth

Clinic Manager - In Center

Client Project Manager (SaaS)(Hybrid)

Corporate Collections Manager

Home Care Administrator/ Director of Operations.

Manager Client Services Ops- Enterprise

Manager Support Ops

Manager, Quality

Construction Estimator / Insurance Restoration Estimator

Property & Casualty Commercial Insurance Account Manager

Physical Therapist - Home Health Care

Loss Control Consultant - Group Captives

Licensed Insurance P&C Sales & Service Rep

Field Manager

Sales Account Manager

Staff Nurse - RN (Registered Nurse)

Senior Account Executive

Project manager

Assistant Mechanical Service Manager

I want to receive the latest job alert for client services manager in vernon hills, il

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected