Top 262 Crew supervisor Jobs in Verona, Wi

Supervisor, Customer Support
Abbott Laboratories —Madison, WI
- $78,000 - $156,000 a year
- Full-time
- Mid-level
- Leadership
- Communication skills
1d
Lunch/Recess Supervisor
Skokie – Morton Grove School District 69 —Madison, WI
- $20.35 an hour
- Online Application
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid holidays
Distribution Supervisor
North American Mechanical Inc. —Windsor, WI
- Full-time
- 5 years
- Warehouse
- Computer skills
Nurse Supervisor / Shift Manager (RN)- SIGN ON Bonus
Complete Care at Nazareth —Stoughton, WI
- $41.00 - $45.50 an hour
- Full-time
- RN License
- Computer literacy
- HIPAA
Quick Apply
Maintenance Supervisor
The Little Potato Company —DeForest, WI
- Extended hours
- Office
- 3 years
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
7d
Shift Supervisor
Starbucks —Middleton, WI
- $19.37 - $21.99 an hour
- Part-time
- Background check
- Merchandising
- Mid-level
- Paid parental leave
- Disability insurance
Quick Apply
Dog Daycare Supervisor
Green Acres Pet Resort —DeForest, WI
- $15 - $18 an hour
- Weekends as needed
- Background check
- Sanitation
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Bilingual Assistant Supervisor
Programmed Cleaning Inc. —Madison, WI
- From $18.50 an hour
- Part-time
- Background check
- Spanish
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
14d
Janitorial Building Supervisor *$200 Hiring Bonus*
Programmed Cleaning INC —Fitchburg, WI
- From $21 an hour
- Full-time
- Spanish
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Automotive Detail Shop Supervisor
Xcite Automotive —Belleville, WI
- $25 an hour
- Full-time
- Dealership
- Customer service
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
5d
Warehouse Supervisor (Sign-On Bonus)
PGW Auto Glass LLC —Sun Prairie, WI
- $60,000 a year
- Computer literacy
- Basic math
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Maintenance & Reliability Supervisor – Night Shift
Pan O Gold Baking Company / Village Hearth —Sun Prairie, WI
- Up to $120,000 a year
- Full-time
- Mid-level
- US work authorization
- In-person
- Health savings account
- Relocation assistance
Quick Apply
Kiosk Supervisor
Klinke Clothing Care Corp. —Madison, WI
- $20 an hour
- Full-time
- Driver's License
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
House Supervisor (per diem)
Sauk Prairie Healthcare —Prairie du Sac, WI
- Weekends as needed
- Nursing
- RN License
- Hospital
- Free parking
- Disability insurance
2nd Shift Production Supervisor(s)
OAKHOUSE BAKERY —Madison, WI
- $24 - $38 an hour
- Full-time
- ERP systems
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
3rd Shift Supervisor - Plastic Blow Molding
Clack Corporation —Windsor, WI
- Overtime
- CPR Certification
- Basic math
- Mid-level
- Profit sharing
- Disability insurance
Quick Apply
6d
2nd Shift Manufacturing Assistant Supervisor
Clack Corporation —Windsor, WI
- $25 an hour
- Full-time
- Mid-level
- Forklift
- Mentoring
- Profit sharing
- Disability insurance
Quick Apply
Operations Supervisor
Pellitteri Waste Systems Inc —Madison, WI
- Overtime
- CDL B
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
1d
Area Supervisor #999991
Kleenmark Services Corp —Madison, WI
- $17 an hour
- Part-time
- Entry level
- Commercial
Quick Apply
Dock Supervisor
Saia Motor Freight Line LLC —Waunakee, WI
- Weekends as needed
- 18 years or older
- Customer service
- Ability to walk for extended periods
Quick Apply

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Supervisor, Customer Support

Abbott Laboratories -
Madison, WI

Apply Now

Job Details

Full-time
$78,000 - $156,000 a year
1 day ago

Qualifications

Customer communication
Staff supervision
Managing teams in a customer support role
Team leadership
Coaching
Inclusive leadership practices
Team development
Customer support
Cross-functional collaboration
Cross-functional communication
Team building

Full Job Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Position Overview

The Supervisor, Customer Support is responsible for leading a Customer Care team focused on Exception Handling. This role oversees day-to-day operations, supports timely resolution of order exceptions and related customer inquiries, and ensures team members deliver accurate, compassionate, and compliant support to internal and external customers.

In addition, the Supervisor provides coaching, performance management, workflow oversight, and cross-functional collaboration to help the Exception Handling team meet service, quality, productivity, and turnaround time expectations. This position requires strong people leadership, operational discipline, sound judgment, and the ability to identify opportunities for process improvement while maintaining a strong focus on customer experience, compliance, and quality.

Essential Duties

Include, but are not limited to, the following:

Lead, coach, and develop Customer Support team members responsible for Exception Handling workflows.
Oversee daily staffing, workload distribution, queue management, and adherence to established service levels, turnaround times, productivity expectations, and quality standards.
Monitor and support workflows related to exception resolution, including customer contacts, order resolution, missing or incomplete information, duplicate orders or patients, interface errors, provider exception handling, and other exception-related work queues.
Provide real-time support and escalation guidance to specialists handling complex or sensitive customer situations.
Conduct regular performance coaching, quality reviews, one-on-one meetings, and development discussions to improve individual and team performance.
Use reporting, dashboards, quality monitoring, and operational data to identify trends, manage work-in-progress volumes, address performance gaps, and recommend process improvements.
Partner with training, quality, workforce management, operations, laboratory, and other cross-functional teams to support consistent execution of workflows and timely issue resolution.
Ensure team members accurately document customer interactions, order updates, escalations, and follow-up actions according to standard operating procedures.
Support onboarding, workflow training, change management, and adoption of new tools, systems, processes, and initiatives.
Maintain a strong focus on customer experience, compliance, accountability, quality, and operational discipline while creating an inclusive and supportive team environment.
Ensure compliance with company policies, quality procedures, privacy requirements, applicable healthcare regulations, and the Code of Business Conduct and Ethics.
Apply strong problem-solving, critical thinking, and decision-making skills when navigating complex exception scenarios and customer situations.
Analyze operational data, identify trends, and translate insights into actionable improvements.
Collaborate cross-functionally and build effective working relationships at all levels of the organization.
Model accountability, integrity, innovation, teamwork, inclusion, and customer-focused behaviors.
Perform other duties and projects as assigned.

Minimum Qualifications

Demonstrated people leadership experience with the ability to coach, develop, motivate, and hold team members accountable.
Strong knowledge of customer service principles, contact center operations, performance monitoring, and quality assurance practices.
Demonstrated ability to manage competing priorities in a fast-paced environment while maintaining accuracy, professionalism, and sound judgment.
Excellent verbal and written communication skills, including the ability to explain complex information clearly and professionally.
Strong problem-solving, critical thinking, and decision-making skills, particularly when navigating complex exception scenarios.
Demonstrated ability to analyze operational data, identify trends, and translate insights into actionable improvements.
Demonstrated ability to collaborate cross-functionally and build effective working relationships at all levels of the organization.
High attention to detail and commitment to timely, accurate documentation and quality outcomes.
Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
Ability to model accountability, integrity, innovation, teamwork, inclusion, and customer-focused behaviors.

Preferred Qualifications

Experience leading teams in a customer service, contact center, healthcare, laboratory, or related operational environment.
Experience supporting exception handling, order resolution, customer escalations, or similar customer support workflows.
Experience working with workforce management, quality assurance, operational reporting, or performance management tools.
Experience with healthcare, laboratory, diagnostic, or other regulated environments.
Experience supporting process improvement, workflow optimization, change management, or implementation of new systems and processes.
Experience partnering with training, quality, operations, workforce management, laboratory, or other cross-functional teams.

The base pay for this position is $78,000.00 – $156,000.00. In specific locations, the pay range may vary from the range posted.

Apply Now

Refine Your Search

crew supervisor jobs in verona, wi

Supervisor, Customer Support

Lunch/Recess Supervisor

Distribution Supervisor

Nurse Supervisor / Shift Manager (RN)- SIGN ON Bonus

Maintenance Supervisor

Shift Supervisor

Dog Daycare Supervisor

Bilingual Assistant Supervisor

Janitorial Building Supervisor $200 Hiring Bonus

Automotive Detail Shop Supervisor

Warehouse Supervisor (Sign-On Bonus)

Maintenance & Reliability Supervisor – Night Shift

Kiosk Supervisor

House Supervisor (per diem)

2nd Shift Production Supervisor(s)

3rd Shift Supervisor - Plastic Blow Molding

2nd Shift Manufacturing Assistant Supervisor

Operations Supervisor

Area Supervisor #999991

Dock Supervisor

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