Top 59 Loan Jobs in Webster Ny

Loan Payment Solutions Representative
ESL Federal Credit Union —Rochester, NY
- From $24.66 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- High school diploma or GED
- Experience equivalent to degree accepted
- Wellness program
- 401(k) matching
12d
NACA Counselor
NEIGHBORHOOD ASSISTANCE CORP. OF AMERICA —Rochester, NY
- $65,000 - $100,000 a year
- Full-time
- Customer service
- Office
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Loan Officer/Member Service Representative
Ever $ Green Federal Credit Union —Rochester, NY
- $24 - $27 an hour
- Full-time
- Mid-level
- Office
- Data entry
Quick Apply
2d
Automotive Finance Manager
Vision Automotive Group —Webster, NY
- $65,000 - $300,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Health savings account
- Health insurance
Loan Processor
NVR, Inc —Rochester, NY
- $55,000 - $65,000 a year
- Mid-level
- Office
- US work authorization
Dealership Finance Manager
Marks Leisure Time Marine —Canandaigua, NY
- $80,000 - $150,000 a year
- Weekends as needed
- Background check
- Dealership
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
Mortgage Loan Processor II
PREMIUM MORTGAGE CORPORATION —Rochester, NY
- $24.00 - $27.50 an hour
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Office
Quick Apply
Post Closing Processor
Stewart Title Guaranty Company —Rochester, NY
- $39,145.60 - $60,600.00 a year
- Online Application
- Mid-level
- Office
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
11d
Special Finance Manager
Acura of Rochester —Rochester, NY
- From $100,000 a year
- Urgently hiring
- Clean driving record
- Dealership
- Mid-level
- Health insurance
- Dental insurance
Special Finance Manager
Garber Chevrolet Subaru —Webster, NY
- From $100,000 a year
- Urgently hiring
- Clean driving record
- Dealership
- Mid-level
- Health insurance
- Dental insurance
Loan Sales Specialist SR
OneMain Financial —Rochester, NY
- $20 - $23 an hour
- Extended hours
- Mid-level
- Office
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
8d
Special Finance Manager
Porsche Audi Rochester —Rochester, NY
- From $100,000 a year
- Urgently hiring
- Clean driving record
- Dealership
- Mid-level
- Health insurance
- Dental insurance
Finance Specialist
iHeartMedia, Inc. —Rochester, NY
- $25.00 - $31.25 an hour
- Online Application
- Research
- Mid-level
- Office
- Paid holidays
- Health insurance
Closing Coordinator
PREMIUM MORTGAGE CORPORATION —Rochester, NY
- $21 - $25 an hour
- Full-time
- Hybrid work
- Customer service
- Writing skills
- Mid-level
Quick Apply
Special Finance Manager
Volvo Cars Rochester —Rochester, NY
- From $100,000 a year
- Urgently hiring
- Clean driving record
- Dealership
- Customer service
- Health insurance
- Dental insurance
Mortgage Originator
NBT Bank —Fairport, NY
- $33,280 - $220,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Disability insurance
Renovation Lending Analyst
PREMIUM MORTGAGE CORPORATION —Rochester, NY
- $24.00 - $27.50 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Residential
- Health savings account
- Paid holidays
Quick Apply
Dental Implant Sales Consultant
Clear Choice —Rochester, NY
- $65,000 - $140,000 a year
- Full-time
- Mid-level
- 2 years
- Marketing
- Paid holidays
- Health insurance
Quick Apply
Special Finance Manager
Garber Randall —Canandaigua, NY
- From $100,000 a year
- Urgently hiring
- Clean driving record
- Dealership
- Mid-level
- Health insurance
- Dental insurance
Special Finance Manager
Garber Honda —Rochester, NY
- From $100,000 a year
- Urgently hiring
- Clean driving record
- Dealership
- Mid-level
- Health insurance
- Dental insurance

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Loan Payment Solutions Representative

ESL Federal Credit Union -
Rochester, NY

Apply Now

Job Details

Full-time
From $24.66 an hour
12 days ago

Benefits

Wellness program
401(k) matching

Qualifications

Customer communication
High school diploma or GED
Desktop applications
Productivity software

Full Job Description

Hours:

Schedule:

This position is remote eligible for up to 40% of the time after a 90-day training period. Monday - Friday 8:30am - 5:30pm with one night per week 10:00am - 7:00pm. Must work one Saturday per month on a revolving schedule from 9:00am - 12:00pm. Must be flexible to meet current and future business needs.

Comprehensive Benefits:

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Pay and Incentive Plan:

Starting Pay: $24.66 per hour

In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.

Purpose:

This position is accountable to contact members that are delinquent or at risk of loss on their loans/accounts via multiple communication channels. A Loan Payment Solutions Representative must balance their communication skills, understand the proper financial practices and regulatory compliance requirements in order to recover outstanding debts and minimize the overall loss to ESL. This position also requires the ability to properly negotiate with each member and provide all solutions available. Multiple conversations and communication channels to each member might occur to make contact.

Accountabilities:

Member Experience and Financial Impact

Contact all accounts assigned through the various communication channels, based on risk and loss levels to attempt collection resolution via issue identification, loss recognition, and problem resolution resulting in minimization of loss and maximization of return to ESL.
Handle calls professionally, empathetically and effectively with the ability to de-escalate a situation when necessary.’
Have a basic understanding of all loan/product types offered at ESL in order to answer general questions.
Negotiate payment arrangements and recommend ad hoc solutions to the member with proper approval from appropriate designated team members.
Review full scope of member relationship and recommend/refer to the proper outside partner when applicable.
Identify potential problem/risk loss accounts and refer to their Senior LPS rep, Specialist or Supervisor for guidance/assistance, if needed.
Analyze account histories to Identify and resolve payment discrepancies when necessary.
Provide all requested documentation when applicable, to include payoff statements, transaction histories, and loan origination documents.
Work closely with other departments to resolve complex cases.
Maintain required departmental call averages as assigned.

Operational Excellence with Account Follow up

Review and make changes to customer demographics, accept on-line payments, waive late fee- based on levels of authority, review extension requests and recommend them to Specialist/Supervisor for approval, as required.
Complete all assigned workflow and checklist detail for each activity.
Recommend to their Supervisor those accounts requiring repossession, charge-off, foreclosure or qualifying the member for restructure/workout possibilities.

Employee Experience

Suggest/recommend alternate processes to their Supervisor to enhance overall departmental efficiencies.
Cross train within the department to learn new tasks and support other areas as necessary.
Attend training sessions, monthly team meetings, coaching development sessions, and other duties as assigned by the Supervisor.
Openly accepts feedback to improve performance.
Consistent reliability and dependability in fulfilling job responsibilities.

Qualifications:

High school diploma or high school equivalency diploma required
Minimum of 2 years of collection, call center, or direct customer contact experience required
Proficiency in PC usage and automated systems required
Strong verbal and written communications skills required
High Level of active listening skills required
Good negotiation and time management skills required
Outside of the box thinking
Ability to multi task several different issues/accounts required
Ability to work night and weekend hours dependent on departmental need required
Demonstrates alignment with ESL's Core Values, mission, vision, and purpose to help our community thrive and prosper

Preferred Qualifications:

Associate degree or equivalent combination of education and experience preferred
Minimum of 3 years of previous collection, call center, or direct customer contact experience preferred
Ability to de-escalate situations while maintaining professionalism at all times
Excellent verbal written and communications skills
Proficient in PC applications
Experience in a collection group, call center or direct customer facing position is preferred

We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.

#LI-KM1

#LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

loan jobs in webster ny

Loan Payment Solutions Representative

NACA Counselor

Loan Officer/Member Service Representative

Automotive Finance Manager

Loan Processor

Dealership Finance Manager

Mortgage Loan Processor II

Post Closing Processor

Special Finance Manager

Special Finance Manager

Loan Sales Specialist SR

Special Finance Manager

Finance Specialist

Closing Coordinator

Special Finance Manager

Mortgage Originator

Renovation Lending Analyst

Dental Implant Sales Consultant

Special Finance Manager

Special Finance Manager

I want to receive the latest job alert for loan in webster ny

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