Top 740 Customer service representative Jobs in West Chester Oh

Disputes Intake Analyst - Cincinnati, OH
Fifth Third Bank —Cincinnati, OH
- $21.50 an hour
- Full-time
- Customer service
- Writing skills
- Research
- Paid training
13d
HVAC Customer Service Representative
The Habegger Corporation —Cincinnati, OH
- $48,000 - $52,000 a year
- Full-time
- English
- Microsoft Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative - Dispatcher
Frontier Logistics Limited —Cincinnati, OH
- $20 - $21 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid time off
- Flexible schedule
Quick Apply
Customer Service Representative
Compunnel Inc —Cincinnati, OH
- $16 - $17 an hour
- Full-time
- Spanish
- Computer literacy
- English
Quick Apply
5d
Client Service Representative
Conservative Financial Solutions, LLC —Harrison, OH
- From $22 an hour
- 8 hour shift
- Background check
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Entry Level Customer Service Assistant
Strive Global Events —Cincinnati, OH
- $18 - $28 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Paid training
- Opportunities for advancement
Quick Apply
10d
Byram Healthcare Customer Service Representative
Byram Healthcare Centers Inc —West Chester, OH
- $20 - $22 an hour
- Full-time
- Office
- Microsoft Office
- High school diploma or GED
- Paid parental leave
- Disability insurance
Quick Apply
5d
Customer Service Representative
Cx Innovative Solutions —Cincinnati, OH
- $22.30 - $23.30 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid training
- Health insurance
Quick Apply
10d
Customer Service Representative
DHL —Hamilton, OH
- $20.35 an hour
- Full-time
- High school diploma or GED
- Continuous improvement
- Product management
Quick Apply
Customer Service Representative - Patient Care Coordinator (Pharmacy)
CSI Pharmacy —West Chester, OH
- $70,000 - $80,000 a year
- Full-time
- Customer service
- Pass drug screening
- Office
- Health insurance
- Dental insurance
Quick Apply
12d
Customer Service Representative
Valco Melton —Cincinnati, OH
- 8 hour shift
- Spanish
- Customer service
- 5 years
- Profit sharing
- Paid training
Quick Apply
Customer Service Logistics Specialist
KAIVAC —Hamilton, OH
- $21.63 - $23.08 an hour
- Full-time
- Mid-level
- Databases
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
GOLD MEDAL PRODUCTS COMPANY —Cincinnati, OH
- $18 - $20 an hour
- Full-time
- Customer service
- Computer literacy
- Basic math
- Profit sharing
- Paid holidays
Quick Apply
Customer Service
Michael Garland - State Farm Agency —Fairfield, OH
- $15 - $20 an hour
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Paid time off
Quick Apply
4d
Customer Success Specialist
LCS - London Computer Systems —Cincinnati, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Paid parental leave
Quick Apply
Inbound Call Center Representative
Cumberlandedge Media —Cincinnati, OH
- $22.67 - $27.31 an hour
- Weekends as needed
- Computer literacy
- Organizational skills
- Typing
- Paid training
- Health insurance
Quick Apply
1d
Delivery Station Customer Service Associate, SDS
Amazon.com Services LLC —West Chester, OH
- $18 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Employee assistance program
- 401(k) matching
CUSTOMER SERVICE REP - PART TIME
Vista Packaging and Logistics —Fairfield, OH
- $18 - $19 an hour
- Part-time
- Computer skills
- Entry level
- Time management
- Dental insurance
- Paid time off
Quick Apply
Entry Level Customer Service Representative
HAL SOLUTIONS LLC —Blue Ash, OH
- $850 - $1,250 a week
- Full-time
- 18 years or older
- High school diploma or GED
- Leadership
- Opportunities for advancement
Quick Apply
4d
Pharmacy Client Customer Service Specialist
GoGoMeds Select —Fairfield, OH
- $24 - $26 an hour
- Call employer
- HIPAA
- Mid-level
- High school diploma or GED
Quick Apply
3d

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Disputes Intake Analyst - Cincinnati, OH

Fifth Third Bank -
Cincinnati, OH

Apply Now

Job Details

Full-time
$21.50 an hour
13 days ago

Benefits

Paid training

Qualifications

Customer records maintenance
Compliance risk assessment
Customer relationship building
Case assessment
Phone communication
UCC law
Customer service
Writing skills
Client inquiry handling
Regulatory compliance in claims processing
Employee relationship building
De-escalation techniques
Incident Escalation
Records management
Attention to detail
Customer engagement
Customer relationship management
Compliance documentation
Consumer dispute resolution
Computer skills
Case referral
Escalation handling
Client interaction via phone calls
Banking regulatory compliance
Customer data entry

Full Job Description

Training: Full time & Paid Training 7 Weeks: Monday–Friday 8:00 AM - 4:30 PM

Work Shift after Training – multiple choices including:

11:45 A - 8:15 p - M-F
11:45 A - 8:15 pm M-R (off Friday) 8:30 A-5:00P Sat

There may be some alternative schedules with different days off during the week

Compensation: $21.50 hourly + 10% Shift Diff on weekend days + benefits after 30 days

Job Description Summary Job Description Summary Under general supervision, the Dispute Intake Analyst provides outstanding customer service while capturing accurate customer account and transaction information.

The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios. Under general supervision, the Analyst will service inbound phone calls from customers and bankers in a call center environment to assist customers needing to file a dispute or check on the status of a previously filed dispute. This may include specialized disputes, including denied claims, reassertions, repeat offenders, and Private Bank client customers. The Analyst actively listens to and questions customers, thinking critically to accurately initiate disputes, performing moderate risk analysis, and ensuring compliance with Uniform Commercial Code (UCC) and Regulation E and Regulation Z claims. The Analyst uses various bank and vendor systems to research questions regarding the disputed transactions with the goal of preventing losses to the customer and the bank.

By leveraging conflict management skills, the Intake Analyst effectively de-escalates dissatisfied customers and escalates process, customer and procedure concerns to the appropriate team. The Analyst’s goal is to balance customer experience with the bank's risk management, ensuring optimal outcomes for both.

Additional Information

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Collective Agreement Details

Collective Agreement Collective Agreement(empty)
Job Description Job Description GENERAL FUNCTION: Under general supervision, the Dispute Intake Analyst provides outstanding customer service while capturing accurate customer account and transaction information. The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios. Under general supervision, the Analyst will service inbound phone calls from customers and bankers in a call center environment to assist customers needing to file a dispute or check on the status of a previously filed dispute. This may include specialized disputes, including denied claims, reassertions, repeat offenders, and Private Bank client customers. The Analyst actively listens to and questions customers, thinking critically to accurately initiate disputes, performing moderate risk analysis, and ensuring compliance with Uniform Commercial Code (UCC) and Regulation E and Regulation Z claims. The Analyst uses various bank and vendor systems to research questions regarding the disputed transactions with the goal of preventing losses to the customer and the bank. By leveraging conflict management skills, the Intake Analyst effectively de-escalates dissatisfied customers and escalates process, customer and procedure concerns to the appropriate team. The Analyst’s goal is to balance customer experience with the bank's risk management, ensuring optimal outcomes for both. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: Performance Metrics: SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
Dispute Filing: Accurately file dispute claims in accordance with bank policies and regulatory requirements, comprehensively capturing customer accounts and transaction information to ensure accurate case decisioning.
Documentation: Maintain detailed and accurate records of all customer interactions and dispute filings, using various computer systems for tracking, information gathering, and troubleshooting.
Risk Assessment and Compliance: Conduct initial risk assessment of account and transaction data involving all Federal Regulations (UCC, Reg E/Z) to balance customer experience and case decision accuracy. Stay informed about the latest regulations and policies related to dispute resolution and ensure all actions comply with these standards.
Escalation: Escalate complaints to appropriate leadership when identifying trends/issues and offer recommendations for improvements to policy and procedures, as applicable.
Customer Service: Provide excellent customer service by addressing customer inquiries, projecting confidence, and ownership, and resolving issues promptly and professionally.
Training and Guidelines: Rely on training, instructions, and pre-established guidelines and procedures to execute the functions of the job while referring exception cases to Supervisor/Manager.
Quality: Maintain a high level of accuracy in dispute filings and documentation, measured through internal audits and quality assurance reviews.
Conformance: Adhere to the provided daily schedule, including punctuality and attendance, measured through adherence reports.
Sentiment: Ensure positive customer experiences, measured through speech analytics and sentiment analysis.
Average Handle Time: Efficiently manage call durations to meet the average handle time targets, measured through call center performance reports.
One to three years of experience in Disputes, Fraud, Banking, or a related field preferred.
Associate's degree or equivalent work experience.
Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
Strong oral and written communication skills; ability to communicate effectively verbally and in writing and internal and external customers.
Excellent teamwork, interpersonal skills, and relationship building skills.
Proactive in identifying potential concerns and following up to resolve such issues.
Strong attention to detail and organizational skills.
Ability to work under pressure and meet deadlines within regulatory timeframes.
Ability to exercise independent judgment and knowledge to ensure that departmental procedures and regulations are met, and cases/customer concerns are escalated appropriately to capture Complaints.
Strong computer navigation skills and ability to run multiple screens with different programs while simultaneously taking customer calls.

Job Type: Full-time

Pay: $21.50 per hour

Experience:

Customer service: 1 year (Preferred)

Work Location: In person

Apply Now

Refine Your Search

customer service representative jobs in west chester oh

Disputes Intake Analyst - Cincinnati, OH

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