Office Manager
Embrace Therapy Services | Fargo, North Dakota
Full-Time | Leadership Position
Help Drive the Operations Behind Life-Changing Therapy Services
At Embrace Therapy Services, our mission is simple:
Mission
Embracing families through collaborative therapy opportunities.
We are a growing pediatric therapy organization dedicated to supporting children and families through high-quality, compassionate care. We believe exceptional client experiences begin with exceptional team members, and we are seeking an experienced, organized, and proactive Office Manager to help lead our administrative, financial, and operational functions.
This is a unique opportunity for a professional who enjoys wearing multiple hats and making a meaningful impact across human resources, employee onboarding, payroll, financial operations, insurance verification, medical billing support, compliance, and healthcare administration within a collaborative, mission-driven environment.
The ideal candidate is a strong communicator, systems thinker, problem solver, and relationship builder who thrives in a fast-paced setting while maintaining exceptional attention to detail.
Position Summary
The Office Manager serves as a key operational leader within Embrace Therapy Services and is responsible for overseeing day-to-day administrative, human resources, payroll, financial, billing, and office operations.
This position works closely with executive leadership, administrative team members, outside vendors, insurance representatives, and clinical staff to ensure efficient operations, outstanding customer service, financial accuracy, regulatory compliance, and a positive employee experience.
Core Responsibilities -
Human Resources & Employee Onboarding
- Coordinate and manage all employee onboarding and orientation activities.
- Assist with recruiting, interview coordination, hiring processes, and employee communications.
- Maintain personnel files and confidential employee records.
- Process employment paperwork including I-9s, W-4s, direct deposit authorizations, and employment agreements.
- Coordinate background checks, licensing verification, credentialing, and compliance requirements.
- Assist with employee relations and HR administration.
- Support benefits administration and enrollment processes.
- Monitor employee certifications, continuing education requirements, and compliance deadlines.
- Coordinate employee reviews and performance management schedules.
- Support organizational culture initiatives and team engagement activities.
Payroll, Finance & Controller Functions
- Process payroll accurately and on schedule.
- Maintain payroll documentation, compensation records, and PTO tracking.
- Coordinate with outsourced payroll, accounting, and financial service providers.
- Assist with financial reporting and operational reporting.
- Support budgeting, forecasting, and cash flow monitoring.
- Oversee accounts payable activities and vendor payments.
- Review financial records for completeness and accuracy.
- Identify opportunities for process improvement and operational efficiencies.
- Assist leadership with financial planning and business operations reporting.
Medical Billing & Revenue Cycle Support
- Assist with medical billing and revenue cycle management functions.
- Review billing information for completeness and accuracy.
- Support claims processing and payment reconciliation activities.
- Monitor accounts receivable and outstanding claims.
- Assist in denial management and claim follow-up efforts.
- Coordinate communication with insurance payers regarding reimbursement and billing questions.
- Generate operational and financial reports as needed.
- Support compliance with payer requirements and documentation standards.
Insurance Verification & Client Intake
- Verify insurance eligibility and benefits for new and existing clients.
- Review coverage requirements, visit limits, referrals, and prior authorization needs.
- Conduct ongoing insurance re-verification activities.
- Assist families with navigating insurance requirements.
- Ensure accurate client and payer information is maintained within electronic medical records.
- Coordinate communication between families, providers, and billing personnel.
- Support intake, referral, and authorization workflows to facilitate timely access to services.
Office & Healthcare Operations
- Oversee daily office management and administrative operations.
- Supervise and support administrative team functions.
- Manage office systems, supplies, equipment, and vendor relationships.
- Coordinate communication, scheduling support, and workflow processes.
- Develop and implement process improvement initiatives.
- Support company events, meetings, and operational projects.
- Ensure HIPAA compliance and adherence to organizational policies.
- Promote a positive, professional, service-oriented workplace culture.
QualificationsRequired Qualifications
- Associate's degree or Bachelor's degree in:
- Business Administration
- Accounting
- Finance
- Human Resources
- Healthcare Administration
- Operations Management
- Or related fields
- Minimum of three years of experience in one or more of the following:
- Office Management
- Healthcare Administration
- Human Resources
- Payroll Processing
- Operations Management
- Business Administration
- Medical Office Administration
- Financial Operations
- Strong organizational and time-management skills.
- Excellent communication and interpersonal skills.
- Ability to maintain confidentiality and professionalism.
- Proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and Teams.
- Ability to manage multiple priorities and deadlines.
Preferred Qualifications
- Experience in healthcare administration, pediatric healthcare, therapy services, behavioral health, or medical office management.
- Experience with:
- Insurance Verification
- Medical Billing
- Revenue Cycle Management
- Prior Authorizations
- Credentialing
- Benefits Administration
- Employee Onboarding
- Financial Reporting
- Budgeting
- EMR/EHR systems
- Relevant credentials such as:
- SHRM
- PHR
- CMRS
- Healthcare Administration Certifications
- Accounting or Finance Certifications
- Medical Billing Certifications
- Payroll Certifications
Key Skills We Value
Office Management Healthcare Administration Practice Management Human Resources Employee Relations Recruiting Hiring Employee Onboarding Benefits Administration Payroll Processing Financial Reporting Budgeting Controller Functions Bookkeeping Accounts Payable Revenue Cycle Management Medical Billing Claims Processing Insurance Verification Prior Authorizations Credentialing Compliance Management HIPAA Compliance Electronic Medical Records (EMR) Operations Management Process Improvement Team Leadership Project Management Vendor Management Customer Service Excellence Microsoft Excel
Compensation & BenefitsSalary Range
$60,000–$90,000 annually
Compensation is dependent upon:
- Relevant healthcare administration experience
- Human resources experience
- Payroll and financial management expertise
- Medical billing and revenue cycle experience
- Insurance verification experience
- Leadership experience
- Specialized training
- Professional certifications and credentials
- Demonstrated operational and financial management capabilities
Benefits Package
We offer a highly competitive benefits package, including:
- Platinum health insurance plan options
- Supplemental insurance options
- Simple IRA retirement plan with company match
- Paid time off
- Paid holidays
- Professional development opportunities
- Continuing education support
- Collaborative and supportive workplace culture
- Opportunities for growth and advancement within a rapidly expanding organization
Why Join Embrace Therapy Services?
✅ Meaningful work supporting children and families
✅ Leadership role within a growing pediatric healthcare organization
✅ Opportunity to shape HR, operational, financial, and administrative systems
✅ Collaborative, family-centered culture
✅ Direct partnership with executive leadership
✅ Diverse and engaging responsibilities
✅ Strong growth potential and career advancement opportunities
✅ Mission-driven organization focused on service, collaboration, and community impact
Interested candidates should submit the following through indeed or on the Careers Page on the Embrace Therapy Services website www.embracetherapies.com:
- Cover Letter
- Resume
- Three Professional References
Applications will be reviewed on a rolling basis until the position is filled.
Join us in embracing families through collaborative therapy opportunities and help build the operational excellence that supports life-changing services for children and families.
Pay: $60,000.00 - $90,000.00 per year
Benefits:
- 401(k) matching
- Continuing education credits
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
