Top 1911 Customer service supervisor Jobs in West Hills, Ca

Account Manager/Client Experience
SPM —Chatsworth, CA
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
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Supervisor, Contact Center - Remote
Harbor Freight Tools USA, Inc. —Calabasas, CA
- $61,800 - $92,700 a year
- Weekends as needed
- Remote
- Hospitality
- Ability to walk for extended periods
- 5 years
- Paid holidays
- Disability insurance
Customer Service Representative
DAVES —Chatsworth, CA
- $21 an hour
- Full-time
- Bilingual
- Microsoft Outlook
- Computer literacy
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Customer Service
All Good Remodeling —Woodland Hills, CA
- $23 - $25 an hour
- Full-time
- Microsoft Outlook
- Office
- Administrative experience
- On-the-job training
- Referral program
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3d
Customer Service/Sales
Home Depot —West Hills, CA
- $20 - $23 an hour
- Entry level
Administrative Supervisor - Primary & Specialty Care, Porter Ranch
UCLA Health —Porter Ranch, CA
- $31.51 - $62.64 an hour
- Spanish
- Mid-level
- Clinic
Customer Service Representative
Ontic —Chatsworth, CA
- $28 - $36 an hour
- Full-time
- Management
- Mid-level
- Office
- Health insurance
- 401(k)
Customer Service Representative - State Farm Agent Team Member
Omar Soudani - State Farm Agent —Canoga Park, CA
- $51,000 - $80,000 a year
- Full-time
- Office
- High school diploma or GED
- Computer skills
- Health insurance
- Paid time off
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BCBA Clinical Supervisor
Alongside ABA —San Fernando, CA
- $85,000 - $95,000 a year
- Full-time
- School experience
- HIPAA
- Clinic experience
- Continuing education credits
- Paid holidays
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BCBA Clinical Supervisor
Alongside ABA —Van Nuys, CA
- $85,000 - $95,000 a year
- Full-time
- School experience
- HIPAA
- Clinic experience
- Continuing education credits
- Paid holidays
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Supervisor, Procurement - IT Procurement
Inland Empire Health Plan —California
- $104,041.60 - $137,841.60 a year
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- Supervising experience
- Disability insurance
- Health insurance
Occupational Therapist Supervisor
New Directions for Veterans —Los Angeles, CA
- $31 - $41 an hour
- Part-time
- School experience
- Anatomy knowledge
- Inpatient
- Mileage reimbursement
- 401(k)
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3d
Part-Time BCBA/M.A./M.S. Level ABA Supervisor
IGCN Health Center —San Fernando Valley, CA
- $55 - $60 an hour
- 8 hour shift
- Spanish
- Applied behavior analysis
- English
- Continuing education credits
- Mileage reimbursement
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Fleet Maintenance Supervisor
Athens Services —Thousand Oaks, CA
- $81,000 - $116,000 a year
- Full-time
- ASE Certification
- Clean driving record
- Customer service
- Health insurance
- Dental insurance
Quick Apply
1d
Customer Service Account Manager – Transportation
True Star Transit —San Fernando, CA
- $20 - $24 an hour
- 8 hour shift
- Background check
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Insulation Field Supervisor / Installer (Driver's License Required)
Pure Eco Inc. —Chatsworth, CA
- $190 - $220 a day
- Full-time
- Bilingual
- Spanish
- Construction site
- 401(k)
- Paid time off
Quick Apply
Funding Supervisor
National Seating & Mobility, Inc. —California
- Microsoft Outlook
- Mentoring
- Senior level
- Disability insurance
- 401(k)
Quick Apply
Clinical Supervisor
Center for Living and Learning —Arleta, CA
- From $39.42 an hour
- Part-time
- Bilingual
- Background check
- LMFT
Quick Apply
Construction Supervisor - Structural
Alpha Structural, Inc. —Sunland, CA
- From $72,800 a year
- Full-time
- Management
- Construction site
- Customer service
Quick Apply
Customer Service Representative/Bank Teller (Korean Speaking)
Woori America Bank —Los Angeles, CA
- From $40,000 a year
- Full-time
- English
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply

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Account Manager/Client Experience

SPM
Chatsworth, CA

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Job Details

Full-time
$65,000 - $75,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Retirement plan

Qualifications

Customer communication
Interpersonal skills
Account development
Attention to detail
Account management
Time management

Full Job Description

Overview

Join our dynamic team as a Technical Account Manager/Client Experience specialist, where you will serve as a vital link between our clients and technical support teams. Your role is owning the client relationship, ensuring clear communication, advocating client needs internally, and identifying opportunities to expand and deepen partnerships. In addition, the CXM supports successful project execution through disciplined coordination, operational awareness, and scope integrity—serving as a stabilizing force between engineers, project management, and clients. This role blends relationship management, consultative sales, project coordination, and operational awareness to drive retention, growth, predictable project delivery, and an exceptional client experience.

Core Objective: Serve as the trusted advisor and primary client advocate while driving long-term value, satisfaction, and revenue growth, and enable predictable, efficient, and well-communicated project delivery while maintaining scope integrity and operational discipline.

Relationship & Opportunity Management

· Listen actively for expansion, upsell, and cross-sell opportunities

· Maintain activities and opportunities within ConnectWise

· Leverage SBRs to identify strategic opportunities

· Partner with sales leadership on deal strategy and execution

· Maintain a consultative, value-driven sales approach

· Build and maintain strong, trust-based relationships with decision-makers (owners, CIOs, IT managers).

· Conduct regular check-ins and business reviews with clients to ensure satisfaction and identify upsell/cross-sell opportunities.

· Ensure smooth onboarding and handoff to project and service teams after closing new business.

Client Advocacy

· Serve as the primary client advocate internally

· Develop and maintain understanding of each client’s environment

· Standardize and document client-specific needs and preferences

· Maintain proactive awareness of client sentiment

· Ensure client concerns are surfaced and addressed appropriately

Industry & Solution Expertise

· Quickly develop subject matter familiarity across key SMB verticals (commercial real estate, finance, manufacturing, non-profit).

· Stay current with industry trends, regulatory changes, and risk profiles impacting target segments.

· Position SPM’s managed and security services as tailored, scalable solutions to meet vertical-specific needs.

Internal Resource Management

· Maintain general technical awareness to support effective conversations

· Leverage internal teams and resources to meet client needs

· Maintain awareness of open issues and ongoing initiatives

· Coordinate effectively across service delivery, projects, and sales

· Ensure internal alignment with client expectations

Attention to Detail

· Demonstrate attention to detail in all aspects of project coordination and client management

· Verify scope completion, including required documentation and deliverables

· Ensure project tasks, notes, and client updates are accurate and complete

· Maintain organized project records, timelines, and client documentation

· Identify gaps or discrepancies before they become issues

Technical & Scope Awareness

· Maintain general technical awareness to support effective coordination and client conversations

· Develop a deep understanding of project scope, deliverables, and client environments

· Ensure work performed aligns to approved scope and client expectations

· Hold engineers and project teams accountable to scope, timelines, and documentation

· Escalate scope or delivery risks appropriately to project management and client stakeholders

Operational & Efficiency Mindset

· Demonstrate strong time management skills across client engagement and project coordination activities

· Identify opportunities to improve efficiency in both client workflows and project delivery

· Support resource optimization across project teams and internal service delivery

· Maintain awareness of budget impact, project health, and client account profitability

· Remain calm, organized, and focused during high-pressure situations and client escalations

Key Skills & Competencies

· Strong consultative selling and discovery skills.

· Ability to build rapport and credibility with business and technical stakeholders.

· Excellent verbal and written communication.

· Self-motivated, organized, and able to manage a field-based schedule independently.

· Proficient in CRM and sales pipeline management.

· Technical aptitude to understand and explain IT solutions (not an engineer, but able to translate value).

· Strong attention to detail and organizational discipline for project coordination.

· Ability to manage scope, timelines, and documentation across concurrent projects.

· Calm, focused, and effective under pressure during escalations and tight deadlines.

Measures of Success

· High client satisfaction and retention

· Consistent, proactive client communication

· Growth through identified and closed opportunities

· Accurate CRM activity and opportunity tracking

· Strong internal alignment and reduced client escalations

· Projects delivered within scope, timelines, and expectations

· Accurate and complete project and client documentation

· Reduced project friction and rework through proactive coordination

· Improved efficiency and coordination across project and service teams

Join us in delivering top-tier client experiences through your technical expertise! We are committed to fostering an inclusive environment that values innovation and continuous learning. This paid position offers a chance to grow your career while making a meaningful impact on our clients’ success.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Work Location: Hybrid remote in Chatsworth, CA 91311

Quick Apply

Refine Your Search

customer service supervisor jobs in west hills, ca

Account Manager/Client Experience

Supervisor, Contact Center - Remote

Customer Service Representative

Customer Service

Customer Service/Sales

Administrative Supervisor - Primary & Specialty Care, Porter Ranch

Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

BCBA Clinical Supervisor

BCBA Clinical Supervisor

Supervisor, Procurement - IT Procurement

Occupational Therapist Supervisor

Part-Time BCBA/M.A./M.S. Level ABA Supervisor

Fleet Maintenance Supervisor

Customer Service Account Manager – Transportation

Insulation Field Supervisor / Installer (Driver's License Required)

Funding Supervisor

Clinical Supervisor

Construction Supervisor - Structural

Customer Service Representative/Bank Teller (Korean Speaking)

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