Top 950 Senior manager, customer support Jobs in West Jordan Ut

Manager, Customer Support (Remote)
Neumo Holdings LLC —West Jordan, UT
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
Quick Apply
14d
Customer Support Manager
Castlight Health, Inc —Sandy, UT
- $74,083 - $111,125 a year
- Full-time
- 5 years
- In-person
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
Zone Air —Salt Lake City, UT
- $25 - $30 an hour
- Full-time
- Customer service
- Computer literacy
- Office
- Opportunities for advancement
Quick Apply
13d
Manager Customer Service
Graybar Electric Company, Inc. —Salt Lake City, UT
- From $85,000 a year
- Full-time
- 5 years
- Mid-level
- Mentoring
- Profit sharing
- Paid holidays
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Customer Service Representative
Ultradent Products Inc. —South Jordan, UT
- $22.25 an hour
- Full-time
- Remote
- Computer literacy
- Basic math
- Organizational skills
Quick Apply
8d
Customer Support Manager
Castlight Health —Sandy, UT
- $74,083 - $111,125 a year
- Full-time
- 5 years
- In-person
- Senior level
- Paid holidays
- Health insurance
Customer Services Representative I / Receptionist
Jordan Valley Water Conservancy District —West Jordan, UT
- $19.93 - $25.91 an hour
- Full-time
- Computer literacy
- Basic math
- Research
- Health insurance
- Dental insurance
Quick Apply
5d
Licensed Insurance Account Manager / CSR (Commercial & Personal Lines)
RISK MANAGERS, LLC —Salt Lake City, UT
- $30 - $40 an hour
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Customer Relationship Advocate Career Development Experience- Salt Lake City, UT
Fidelity Investments —Salt Lake City, UT
- Full-time
- Office
- Analysis skills
- Entry level
- Wellness program
- Disability insurance
Senior Property Manager at Cottonwood Highland and The Richmond Apartments
Cottonwood Residential —Salt Lake City, UT
- Background check
- Sales
- Residential
- Health savings account
- Paid holidays
Quick Apply
Senior Manager, Research
University of Utah —Salt Lake City, UT
- $110,000 - $122,000 a year
- Online Application
- System design
- Master's degree
- University
- Health insurance
12d
Customer Service Representative
BEST OVERNITE EXPRESS —Salt Lake City, UT
- $22 - $24 an hour
- 8 hour shift
- Background check
- Spanish
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Senior Client Operations Manager
Arvato —West Jordan, UT
- Full-time
- 7 years
- Bachelor of Science
- Warehouse
- Commuter assistance
- Paid holidays
Quick Apply
Senior Team Lead – Residential Cleaning
The GreenClean Effect —Salt Lake City, UT
- $21 - $26 an hour
- Contract
- Background check
- Spanish
- Inventory management
- Flexible schedule
Quick Apply
Sr Manager, Central Inbound Operations
ID Logistics —West Jordan, UT
- $104,000 - $135,000 a year
- Weekends as needed
- 7 years
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
13d
Customer Service and Sales Representative
Aventis Consulting —Draper, UT
- $800 - $1,300 a week
- Full-time
- High school diploma or GED
- In-person
- Marketing
Quick Apply
7d
HVAC SCHEDULER - INBOUND AND OUTBOUND
Apex Clean Air —South Salt Lake, UT
- $18 - $25 an hour
- Full-time
- In-person
- Communication skills
- Entry level
- Opportunities for advancement
Quick Apply
Wealth Management Senior Business Program Manager - Salt Lake City, UT, OR Houston, TX
Zions Bancorporation —Salt Lake City, UT
- Office
- Finance
- 8 years
- Profit sharing
- Paid training
12d
Service Supervisor
Cintas —Salt Lake City, UT
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Licensed Insurance Account Manager
BBSI —Salt Lake City, UT
- $35 - $45 an hour
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
9d

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Manager, Customer Support (Remote)

Neumo Holdings LLC
West Jordan, UT

Quick Apply

Job Details

Full-time
14 days ago

Qualifications

Customer communication
Managing teams in a customer support role
Software administration
Customer support ticket management
Leading team collaboration initiatives
Customer support
Productivity software
Project leadership
General management
Ticketing system technical support

Full Job Description

Job Summary:

The Manager of Customer Support oversees the day-to-day operations of the customer support team, ensuring that service levels and customer satisfaction goals are met. You will manage and mentor a team of support associates and specialists, ensuring they have the tools, training, and guidance necessary to resolve customer issues effectively. You will collaborate with other departments, such as engineering and product management, to resolve escalated issues and contribute to the continuous improvement of support processes.

Duties and Responsibilities:

Supervise and manage the daily activities of a product customer support team, ensuring timely resolution of customer inquiries and issues.
Monitor and report on support team performance, including metrics such as response time, resolution time, and customer satisfaction.
Provide coaching and professional development opportunities to team members.
Oversee the resolution of escalated customer issues, ensuring that complex problems are addressed with speed and accuracy.
Collaborate with internal teams, including engineering and product development, to ensure effective issue resolution and knowledge sharing.
Contribute to process improvement initiatives to enhance the efficiency and effectiveness of the support organization.
Ensure support staff adheres to policies, procedures, and quality standards.
Assist with the recruitment and onboarding of new support staff.
Analyze support trends to proactively address recurring issues and suggest improvements.
Handle additional tasks as assigned, with the flexibility to adapt to changing priorities and project requirements.
Perform other duties as assigned.

Education and Experience:

5+ years of experience in customer support, with at least 2 years in a leadership role.
Bachelor’s degree in Business, Computer Science, or related field preferred.
Hands-on experience with the following products and tools: Microsoft Office Suite, Ticketing systems (e.g., Salesforce, Zendesk), General system administration tasks, Project experience.
Prior experience leading cross-functional projects or teams.

Knowledge, Skills and Abilities:

Strong leadership and team management skills. Excellent communication and problem-solving abilities.
Familiarity with support software such as Salesforce, Jira, and other ticketing systems.
Proven ability to handle escalated issues and work cross-functionally with other teams
Familiarity with conflict resolution techniques and de-escalation strategies for handling high-impact customer issues.

Work Environment:

Office setting with a moderate noise level.
The employee will work at an individual workstation, using a telephone and computer.

Physical Demands:

Must be able to remain seated for extended periods.
Regular use of a computer and other office machinery, such as printers and copy machines.
Occasional movement around the office.
Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Quick Apply

Refine Your Search

senior manager, customer support jobs in west jordan ut

Manager, Customer Support (Remote)

Customer Support Manager

Customer Service Representative

Manager Customer Service

Customer Service Representative

Customer Support Manager

Customer Services Representative I / Receptionist

Licensed Insurance Account Manager / CSR (Commercial & Personal Lines)

Customer Relationship Advocate Career Development Experience- Salt Lake City, UT

Senior Property Manager at Cottonwood Highland and The Richmond Apartments

Senior Manager, Research

Customer Service Representative

Senior Client Operations Manager

Senior Team Lead – Residential Cleaning

Sr Manager, Central Inbound Operations

Customer Service and Sales Representative

HVAC SCHEDULER - INBOUND AND OUTBOUND

Wealth Management Senior Business Program Manager - Salt Lake City, UT, OR Houston, TX

Service Supervisor

Licensed Insurance Account Manager

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