Top 901 Customer service team lead Jobs in West Virginia

Martinsburg: Manager, Operations - (Friday-Sunday 6am-6:30pm)
Macy's —Martinsburg, WV
- $67,600 - $112,600 a year
- 12 hour shift
- Background check
- Microsoft Excel
- Heavy lifting
- Store discount
- Paid holidays
Quick Apply
10d
Customer Service Advocate I (Remote)
CASCI —Charleston, WV
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
Quick Apply
8d
Customer Service Representative (Remote)
Concentrix —West Virginia
- $15 an hour
- Urgently hiring
- Remote
- Microsoft Outlook
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Customer Service Representative - Healthcare (Remote)
Concentrix —West Virginia
- $15 an hour
- Urgently hiring
- Remote
- Background check
- Computer literacy
- Residential
- Paid training
- Paid holidays
Automotive Customer Support Specialist
Concentrix —West Virginia
- $23 an hour
- Urgently hiring
- Hybrid work
- 18 years or older
- Computer literacy
- Writing skills
- Paid holidays
- Health insurance
6d
Customer Service / Tech Support Rep – Tech Products (Remote)
Concentrix —West Virginia
- $17.31 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
14d
Customer Service Rep – Financial (Remote)
Concentrix —West Virginia
- $15 an hour
- Urgently hiring
- Remote
- Computer literacy
- Mid-level
- Residential
- Paid training
- Paid holidays
Customer Service Rep – Healthcare (Remote)
Concentrix —West Virginia
- $15 - $17 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Customer Service / Tech Support Rep – Financial (Remote)
Concentrix —West Virginia
- $15 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Customer Service & Sales Representative
Shentel —West Virginia
- From $15 an hour
- Overtime
- Remote
- Sales
- 1 year
- Communication skills
- Paid training
- Paid holidays
Quick Apply
Call Center/Customer Service Rep
Automated Health Systems —Morgantown, WV
- $15 - $18 an hour
- Temporary
- Remote
- Bilingual
- Mid-level
- High school diploma or GED
- Wellness program
- 401(k)
Quick Apply
14d
Claims/Customer Service Rep
The Health Plan of West Virginia Inc —Charleston, WV
- Full-time
- Basic math
- Mid-level
- High school diploma or GED
Quick Apply
Customer Service Representative
Advance Sourcing Concepts LLC —Parkersburg, WV
- $18.25 an hour
- Contract
- Hybrid work
- Spanish
- High school diploma or GED
- Computer skills
- Work from home
Quick Apply
Customer Service Representative
Mountain State Insurance Agency —Charleston, WV
- Full-time
- No experience needed
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Team Lead Day Shift
PREMIUM GUARD INCORPORATED —Weirton, WV
- $22.25 an hour
- Full-time
- Ability to walk for extended periods
- English
- Mid-level
IDD Residential Operations Manager - (BSP Certification Required)
ncgCARE —Huntington, WV
- $65,000 - $69,000 a year
- Full-time
- Hybrid work
- Clean driving record
- Residential
- Master's degree
- Health savings account
- Disability insurance
Quick Apply
Commercial Lines Insurance Customer Service Agent
Smallwood and Small Insurance —Martinsburg, WV
- $22 - $30 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Wound Care and Skin Health Team Lead, RN
Dunbar Center —Dunbar, WV
- $86,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Skilled nursing facility
- Disability insurance
- Dental insurance
Wound Care and Skin Health Team Lead, RN
Sistersville Center —Sistersville, WV
- $36 - $40 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Skilled nursing facility
- Disability insurance
- Dental insurance
12d
Customer Service - Winner's Circle
Dave & Buster's —Morgantown, WV
- $8.75 - $15.00 an hour
- Part-time
- Casual dining restaurant
- Sales
- Merchandising
- Health insurance
- Dental insurance

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Martinsburg: Manager, Operations - (Friday-Sunday 6am-6:30pm)

Macy's -
Martinsburg, WV

Quick Apply

Job Details

Full-time
$67,600 - $112,600 a year
10 days ago

Benefits

Store discount
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount

Qualifications

Cost management
Operational analysis
Strategic goal setting
Strategic management
Teamwork
Microsoft Excel
Interpersonal skills
Managing inventory control systems
Coaching
Customer satisfaction tracking
Word embeddings
Cost control
Change management
Team development
Mentoring
Leading team collaboration initiatives
Operational excellence initiatives
Productivity software
Process improvement planning
Customer satisfaction improvement
Safety standard operating procedures
Process management
Leadership
Team motivation (leadership skill)
Cross-functional communication
Excel data analysis

Full Job Description

This shift is Friday - Sunday 6:00 AM-6:30 PM.

Be part of an extraordinary story.

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Manager, Operations coordinates and oversees the day-to-day management of a distribution department. They manage daily activities and develop both short- and long-term strategic plans to ensure the facility and organization meet their goals and objectives. They also perform other related duties, special projects, or assignments as required.

What You Will Do

Manage the distribution department, ensuring goals and targets are met or exceeded while coaching and counseling direct reports.
Generate reports for management to track department performance and progress.
Ensure departments meet or exceed performance metrics in areas such as safety, shortage control, cost management, quality, processing standards, flexibility, reliability, customer service, and execution of plans.
Deliver presentations to the retail division and senior management as needed.
Identify, develop, and implement short- and long-term strategies to enhance profitability, productivity, and efficiency across operations.
Continuously analyze work processes to identify optimization opportunities and implement process improvements.
Cultivate a work culture focused on success and superior customer service.
Develop and maintain procedures and metrics to ensure customer service satisfaction levels are achieved.
Oversee all aspects of inventory control and ensure effective management.
Drive and manage changes associated with organizational growth.
Review activity, cost, operational, and forecast analyses to assess progress toward department goals and objectives.
Develop training programs and ensure staff comprehension and adherence.
Ensure a safe work environment by developing and enforcing safe work practices and ensuring compliance with AOSE and safety programs.
Collaborate with Macy’s Technology to refine and develop systems that improve operations, productivity, and service levels.

Skills You Will Need

Leadership and Mentoring: Exceptional leadership skills with the ability to coach, mentor, and motivate teams, fostering a culture of success and continuous improvement.

Strategic and Tactical Planning: Ability to develop and execute short- and long-term strategic plans that enhance profitability, productivity, and operational efficiency.

Process Improvement and Optimization: Strong analytical skills to assess work processes, identify opportunities for improvement, and implement effective changes to streamline operations.

Problem-Solving and Decision-Making: Proven ability to recognize issues, analyze problems, and make sound decisions quickly, especially in a fast-paced environment.

Interpersonal Communication: Excellent verbal and written communication skills, including the ability to present information clearly and concisely to different stakeholders.

Adaptability and Change Management: Capable of managing change and driving initiatives that support organizational growth, demonstrating flexibility in evolving business conditions.

Customer Service Focus: Ability to maintain high customer service standards by developing procedures and metrics to ensure satisfaction across all areas.

Inventory and Cost Management: Strong knowledge of inventory control, cost management, and safety protocols, ensuring compliance and efficiency in distribution operations.

Collaboration and Cross-Functional Leadership: Ability to work closely with various departments, including technology teams, to improve systems and processes that boost productivity and service levels.

Proficiency in Microsoft Office: Expertise in using Microsoft Office tools (Word, Excel, Access) to manage reports, analyze data, and track performance metrics.

Integrity and Trust: Demonstrates integrity and builds trust through transparency and open, continuous communication with teams and stakeholders.

Creativity and Innovation: Ability to think creatively and implement new strategies or processes that improve efficiency, quality, and service.

Who You Are

Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 50 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. 

Some additional benefits we offer include:

Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement

Access the full menu of benefits offerings here. 

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. 

Join us and help write the next chapter in our story - apply today! 

Pay: $67,600.00 - $112,600.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Application Question(s):

Will you now or in the future require sponsorship for an employment visa status? (e.g., H-1B visa status)
The shift for this role is Friday–Sunday from 6:00 AM to 6:30 PM. Are you able to consistently work this shift as scheduled?

Experience:

Leadership: 4 years (Required)

Shift availability:

Day Shift (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service team lead jobs in west virginia

Martinsburg: Manager, Operations - (Friday-Sunday 6am-6:30pm)

Customer Service Advocate I (Remote)

Customer Service Representative (Remote)

Customer Service Representative - Healthcare (Remote)

Automotive Customer Support Specialist

Customer Service / Tech Support Rep – Tech Products (Remote)

Customer Service Rep – Financial (Remote)

Customer Service Rep – Healthcare (Remote)

Customer Service / Tech Support Rep – Financial (Remote)

Customer Service & Sales Representative

Call Center/Customer Service Rep

Claims/Customer Service Rep

Customer Service Representative

Customer Service Representative

Team Lead Day Shift

IDD Residential Operations Manager - (BSP Certification Required)

Commercial Lines Insurance Customer Service Agent

Wound Care and Skin Health Team Lead, RN

Wound Care and Skin Health Team Lead, RN

Customer Service - Winner's Circle

I want to receive the latest job alert for customer service team lead in west virginia

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