Call Center Manager (On-Site)
Walter Danley —Township of Monroe, NJ
- $70,000 - $100,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
Quick Apply
Manager, Critical Operations
QTS Data Centers —Piscataway, NJ
- $128,254.13 - $196,134.76 a year
- Email
- Sales
- 5 years
- Writing skills
- Wellness program
- Health savings account
TikTok Shop - Site Operations Manager
TikTok —Middlesex, NJ
- $102,600 - $143,640 a year
- Writing skills
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Director, Dealer Relations
Hough Petroleum Corp. —New Jersey
- From $65,000 a year
- Full-time
- Sales
- 5 years
- Bachelor's degree
- Profit sharing
- Health savings account
Quick Apply
Assistant Site Manager
Lazer Logistics —Cranbury, NJ
- $68,000 - $72,000 a year
- Weekends as needed
- CDL A
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
8d
Warehouse CSR & Administrative Assistant_Mandarin Fluency
Jusda Supply Chain Management / Hon Hai Foxconn Group —Hamilton, NJ
- From $25 an hour
- Full-time
- Microsoft Excel
- English
- Mid-level
Quick Apply
5d
Construction Project Engineer
Teya Support Services LLC —Lakehurst, NJ
- $83,000 - $113,000 a year
- Full-time
- Construction site
- Writing skills
- English
- Health insurance
- Dental insurance
3d
Assistant Field Operations Manager
Signature Safety, LLC —East Brunswick, NJ
- $90,000 - $110,000 a year
- Full-time
- Management
- Construction site
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
12d
Construction Resident Engineer
The LiRo Group —Trenton, NJ
- $80 - $95 an hour
- Urgently hiring
- 7 years
- Construction site
- Mid-level
7d
Assistant Site Manager (Nights)
Lazer Logistics (Corporate) —Cranbury, NJ
- $68,000 - $72,000 a year
- Weekends as needed
- CDL A
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
TikTok Shop - Fulfillment Centers Operations Associate, Merchant Support
TikTok —Middlesex, NJ
- $102,600 - $143,640 a year
- Mid-level
- Bachelor's degree
- Continuous improvement
- Paid parental leave
- Paid holidays
Site Manager
GIGIS PLAYHOUSE INC —Hillsborough, NJ
- $60,000 - $65,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Quick Apply
12d
On-Site Property Manager (Co-op Property Manager)
Corner Property Management LLC —Edison, NJ
- $70,000 - $80,000 a year
- Monday to Friday
- Mid-level
- Driver's License
- Bachelor's degree
Quick Apply
Site Manager – In Training
Metro One LPSG —Robbinsville, NJ
- $24.25 an hour
- Weekends as needed
- Writing skills
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Assistant Site Manager
NAPA —Township of Jackson, NJ
- $31.25 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Employee stock purchase plan
- Health insurance
Quick Apply
12d
Manager, Site Installation
BEUMER Group —Somerset, NJ
- $110,000 - $120,000 a year
- Full-time
- CPR Certification
- Construction site
- Engineering
- Paid holidays
- Disability insurance
Quick Apply
Cultural Property Security Supervisor
Princeton University —Princeton, NJ
- $70,000 - $82,000 a year
- 8 hour shift
- Background check
- Military
- Word processing
5d
Property Manager
Premier Management Associates —West Windsor, NJ
- $60,000 - $70,000 a year
- Full-time
- Customer service
- 5 years
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
4d
Associate Director of Property Management
Premier Development —Raritan, NJ
- $100,000 - $150,000 a year
- Weekends as needed
- Residential
- 3 years
- Accounting
- Paid holidays
- Health insurance
Quick Apply
Superintendent
Joseph Jingoli & Son, Inc. —Lawrenceville, NJ
- $120,000 - $130,000 a year
- Full-time
- Construction site
- Bachelor's degree
- Travel
- AD&D insurance
- Paid holidays

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site manager jobs near west windsor nj

Call Center Manager (On-Site)

Walter Danley
Township of Monroe, NJ

Quick Apply

Job Details

Full-time
$70,000 - $100,000 a year

Qualifications

Customer communication

Full Job Description

Call Center Manager (Onsite – Monroe, NJ)

Position Summary

Danley 911 Home Services has been serving New Jersey homeowners for over 100 years, providing trusted heating, cooling, plumbing, electrical, generator, and home comfort solutions. As a family-owned company built on quality workmanship, exceptional customer service, and technical expertise, Danley 911 delivers comprehensive home services that help keep homes safe, comfortable, and running smoothly year-round.

The Call Center Manager is responsible for leading the daily performance, productivity, and development of contact center agents while ensuring an outstanding customer experience. This onsite role provides coaching, performance management, workforce oversight, and escalated customer support, while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to drive booking performance, lead conversion, maintenance plan growth, and operational excellence across Danley 911's home services business.

Key Responsibilities

Team Leadership & Performance Management

Lead, coach, and develop a team of contact center agents focused on customer service, appointment setting, maintenance plan engagement, and revenue generation.
Provide real-time support and guidance on customer interactions, service offerings, policies, procedures, and booking opportunities.
Conduct regular coaching sessions, performance reviews, and performance improvement discussions.
Lead daily huddles, team meetings, and ongoing training initiatives to drive engagement and results.
Support onboarding and training of new hires while reinforcing Danley 911's customer-first culture.

Customer Experience & Escalation Management

Manage escalated customer concerns and ensure timely, professional resolution.
Monitor customer interactions and quality scores to identify coaching opportunities and service improvements.
Review customer feedback, surveys, and maintenance plan-related interactions to enhance the overall customer experience.
Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary.

Contact Center Operations

Monitor call queues, service levels, response times, adherence, occupancy, productivity, and overall contact center performance.
Ensure adequate staffing coverage and schedule alignment based on call volume and business needs.
Assign and maintain agent skill groups and routing configurations.
Generate and analyze daily, weekly, and monthly operational reports.
Track and communicate key performance metrics to leadership.

Cross-Functional Partnership

Collaborate with Dispatch, General Managers, Sales Managers, Field Operations, and Contact Center Leadership to improve booking conversion, customer retention, and operational effectiveness across HVAC, Plumbing, Electrical, Generator, and Home Services operations.
Support coordination between the contact center and field teams to ensure seamless customer experiences.
Assist with special projects, acquisitions, system enhancements, testing initiatives, and process improvement efforts.

Administrative & Compliance Responsibilities

Process payroll through ADP, validate employee hours, and administer incentive and spiff programs.
Ensure compliance with company policies, procedures, attendance standards, and performance expectations.
Maintain accurate documentation related to coaching, performance management, and employee development.
Identify workflow improvements that increase efficiency, customer satisfaction, and business performance.

What We're Looking For

Previous supervisory or leadership experience in a call center, contact center, customer service, or appointment-setting environment.
Strong coaching, communication, and employee development skills.
Experience managing KPIs, service levels, conversion metrics, and quality performance.
Ability to analyze operational data and drive continuous improvement.
Strong problem-solving and escalation management capabilities.
Experience with workforce management tools, CRM systems, contact center platforms, and ADP payroll processing preferred.
Ability to thrive in a fast-paced, high-volume service organization.
HVAC, Plumbing, Electrical, Generator Services, Home Services, Retail Services, Skilled Trades, or Related Industry experience preferred.

Success Measures

Service Level Achievement
Appointment Booking & Conversion Rates
Customer Satisfaction (CSAT)
Quality Assurance Scores
Maintenance Plan Performance & Retention
Agent Productivity, Utilization & Adherence
Attendance, Engagement & Retention
Escalation Resolution Effectiveness
Coaching & Employee Development Outcomes
Payroll Accuracy & Operational Compliance

Work Location

Onsite – Monroe, NJ (Danley 911 Home Services Headquarters)

Join a trusted New Jersey home services leader and play a key role in delivering exceptional customer experiences while supporting the continued growth and success of Danley 911's Heating, Cooling, Plumbing, Electrical, and Generator services.

Danley 911 may conduct a pre-employment background check and drug test, subject to applicable law.

Quick Apply

Refine Your Search

site manager jobs in west windsor nj

Call Center Manager (On-Site)

Manager, Critical Operations

TikTok Shop - Site Operations Manager

Director, Dealer Relations

Assistant Site Manager

Warehouse CSR & Administrative Assistant_Mandarin Fluency

Construction Project Engineer

Assistant Field Operations Manager

Construction Resident Engineer

Assistant Site Manager (Nights)

TikTok Shop - Fulfillment Centers Operations Associate, Merchant Support

Site Manager

On-Site Property Manager (Co-op Property Manager)

Site Manager – In Training

Assistant Site Manager

Manager, Site Installation

Cultural Property Security Supervisor

Property Manager

Associate Director of Property Management

Superintendent