Top 13 Helpdesk technician Jobs in Westlake Oh

Helpdesk Technician
FIT Technologies —Cleveland, OH
- $45,000 - $55,000 a year
- Overtime
- Office
- Windows
- In-person
- Paid parental leave
- Paid holidays
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9d
Systems Administrator (MSP)
Dan T. Moore Company —Cleveland, OH
- Full-time
- Background check
- Computer science
- Computer Science
- Mileage reimbursement
- Paid holidays
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School Information Technology Technician
Breakthrough Public Schools —Cleveland, OH
- $45,375 - $55,000 a year
- Full-time
- School experience
- Google Workspace
- Computer science
2d
IT Technician 4- Customer Support Services
Case Western Reserve University —Cleveland, OH
- From $22.13 an hour
- Overtime
- Clean driving record
- Research
- Mid-level
- Health insurance
- Tuition reimbursement
4d
Medical Cart Technician
MCPC —Cleveland, OH
- Clean driving record
- Ability to walk for extended periods
- Assembly
- Paid holidays
- Health insurance
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3d
ARTLENS Gallery Technician (Part-time)
The Cleveland Museum of Art —Cleveland, OH
- $18 an hour
- Part-time
- Mid-level
- Windows
- High school diploma or GED
Quick Apply
Integrated Solutions Team Lead
KURV —Cleveland, OH
- 8 hour shift
- Mid-level
- Office
- Databases
- Health savings account
- Health insurance
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IT Support Specialist
CSM Companies, Inc —Richfield, OH
- Weekends as needed
- Mid-level
- Travel
- Associate's degree
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Call Center Operator (2)
BALLY’S INTRALOT SA —Strongsville, OH
- $16.50 an hour
- Urgently hiring
- Background check
- Pass drug screening
- High school diploma or GED
- Paid holidays
- Disability insurance
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Maintenance Technician
Extended Stay America —Cleveland, OH
- $17 - $20 an hour
- Full-time
- Basic math
- English
- Mid-level
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Systems Administrator (MSP)
Dan T. Moore Company —Cleveland, OH
Must possess a valid driver's license and reliable transportation. Associate's Degree in Information Technology, Computer Science, or related field preferred.
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IT Support Specialist
Virtual DataWorks —Akron, OH
Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from clients experiencing problems with hardware,…

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Helpdesk Technician
EasyIT —Dublin, OH
Provide basic technical support at the network level: LAN and WAN. Communicate with customers as required: keeping them informed of incident progress, notifying…
$40,000 - $55,000 a year
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4d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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helpdesk technician jobs near westlake oh

Helpdesk Technician

FIT Technologies -
Cleveland, OH

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Job Details

Full-time
$45,000 - $55,000 a year
9 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Military leave
Paid time off
Paid military leave
Parental leave
Vision insurance
401(k) matching
Employee stock ownership plan
Life insurance

Qualifications

Network troubleshooting
Serving clients
GPO
Microsoft Exchange
Windows
Desktop (troubleshooting support)
System deployment
Productivity software
Desktop administration

Full Job Description

Summary

The successful candidate in the Helpdesk Technician I role provides technical assistance and support to clients of FIT Technologies. The Helpdesk Technician I supports, monitors, and maintains the client environment through support calls and tickets requests.

Key Responsibilities

Supporting various client environments remotely and occasionally onsite.
Responsible for maintaining daily service calls and meeting requested SLA time frames based on client expectations.
Serving as the first point of contact for customers seeking technical assistance over the phone or email.
Performing remote troubleshooting through diagnostic techniques and pertinent questions.
Determining the best solution based on the issue and details provided by customers.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.

Required Qualifications

Ability to troubleshoot, diagnose and solve problems as well as document steps taken for resolution.
Ability to master use of 3rd party ticketing system.
Organizational, written/verbal communication skills, and interpersonal skills.
Exemplary customer service skills.
Ability to work independently with minimal supervision.
Basic understanding of varying versions of Microsoft Windows, Active Directory, MS Exchange, and Group Policy.
Experience with Microsoft Office applications local and hosted.
Comprehension of networking protocols and concepts such as TCP/IP addressing and VLANS.
Familiarity with network-based PC operating system deployment.
Ability to relay technical information and instructions to clients who possess varying ranges of technical knowledge and background.
Experience working in a technical support environment.
Understanding and familiarity with published IT policies and procedures.
Ability to diagnose and accurately report networking problems.
A+, Network+, MTA, MCSA certifications are desirable.

Working Conditions + Physical Requirements

This position primarily operates in a professional office environment. Regular, in-person attendance at FIT Technologies Headquarters during standard business hours is required to perform the essential function of this role. The position requires prolonged periods of sitting, working at a computer, and participating in in-person meetings. Specific scheduling expectations will be determined by leadership based on business needs. Occasional evening and weekend work to support meetings, events, or deadlines, occasional work weeks of more than 40 hours.

How to Apply + Additional Information

To apply, submit an application online through our Career Center.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may change at any time with or without notice. Nothing in this job description creates an employment contract, implied or otherwise.

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Headquartered in Cleveland, FIT Technologies is an employee-owned company (ESOP) with more than 140 staff supporting clients through Ohio and in metropolitan areas across 15 + states.

FIT Technologies offers a comprehensive benefits package, including:

Health, dental, vision, and voluntary life insurance
Company-paid life insurance and long-term disability
Paid time off and 9 paid holidays
Paid military leave
Paid parental leave
Employee Stock Ownership Plan (ESOP)
401(k) with company match
Dependent Care FSA

To promote a healthy work environment and provide exemplary customer service, FIT Technologies is a non-smoking workplace and does not hire tobacco or vape users.

FIT Technologies is an equal opportunity employer and welcomes diversity in our workforce. We do not discriminate – and take active steps to prevent discrimination – in employment, recruitment, compensation, promotion, termination, or any other employment practice on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran status, sexual orientation, gender identity, or gender expression.

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Refine Your Search

helpdesk technician jobs in westlake oh

Helpdesk Technician

Systems Administrator (MSP)

School Information Technology Technician

IT Technician 4- Customer Support Services

Medical Cart Technician

ARTLENS Gallery Technician (Part-time)

Integrated Solutions Team Lead

IT Support Specialist

Call Center Operator (2)

Maintenance Technician

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