Top 2713 Support technician Jobs in Wheeling, Il

IT Support Technician - I
CISO Global Inc —Chicago, IL
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
7d
Associate Computer Assembly Technician
Neousys Technology America, Inc. —Wheeling, IL
- $35,000 - $41,000 a year
- Full-time
- Computer literacy
- No experience needed
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Technician-In-Charge (TIC)
North America Central School Bus —Palatine, IL
- $37 an hour
- Full-time
- CDL B
- ASE Certification
- DOT physical examination
- Paid training
Quick Apply
2d
INFINITI Automotive Technician
Murgado Automotive Group —Barrington, IL
- $25 - $30 an hour
- Full-time
- ASE Certification
- Clean driving record
- Dealership
- Health insurance
- Paid time off
Quick Apply
HVAC Service Technician
American Vintage Home —Evanston, IL
- Up to $50 an hour
- Full-time
- 5 years
- Senior level
- Paid training
- Paid holidays
Quick Apply
Maintenance Technician
C & F Packing Company, Inc. —Lake Villa, IL
- $30 - $48 an hour
- Weekends as needed
- Mechanic experience
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
10d
Technician
Aircraft Propeller Service —Lake Zurich, IL
- From $25 an hour
- Full-time
- High school diploma or GED
- In-person
- Ability to stand for extended periods
- Health savings account
- Disability insurance
Quick Apply
Maintenance Technician/ MFG-2+YRS.REQ
A-1 Tool Corporation —Melrose Park, IL
- Overtime
- Maintenance
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Quality Technician
Crescent Brands —Wheeling, IL
- From $22 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Dental insurance
- 401(k)
Quick Apply
8d
Lead Installer and Low voltage Security Technician
Forest Security Inc —River Grove, IL
- From $30 an hour
- Full-time
- Clean driving record
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
9d
CAD Technician
Cat-i Glass —Bartlett, IL
- $26 - $30 an hour
- Full-time
- Microsoft Excel
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
HVAC Installer
American Vintage Home —Evanston, IL
- $20 - $50 an hour
- Full-time
- Clean driving record
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Maintenance Technician - Manufacturing
NORTH AMERICAN HERB & SPICE —Mundelein, IL
- $28 - $34 an hour
- Full-time
- Ability to walk for extended periods
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
MacBook Configuration Technician
Merge IT —Buffalo Grove, IL
- $17 an hour
- Urgently hiring
- Background check
- Mid-level
- Ability to lift 50 pounds
Quick Apply
9d
Service Technician
Fitzsimmons Hospital Services —Mundelein, IL
- From $21 an hour
- Overtime
- Background check
- Customer service
- Writing skills
- Health savings account
- Paid holidays
Quick Apply
Industrial Maintenance Technician II - 1st Shift
Echo Incorporated —Lake Zurich, IL
- From $28 an hour
- Overtime
- 5 years
- High school diploma or GED
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
Maintenance Technician - Lake Harbor Behavioral Health
Lake Harbor Behavioral Health —Gurnee, IL
- $23 - $30 an hour
- Full-time
- Hospitality
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
SMT TECHNICIAN/SUPERVISOR
Indak Mfg Corp —Northbrook, IL
- $20 - $24 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
7h
Survey Technician
Ciorba Group —Chicago, IL
- $50,000 - $65,000 a year
- Full-time
- Construction site
- Ability to walk for extended periods
- Research
- Health savings account
- Health insurance
Quick Apply
Experienced IV Technician PM Shift
Care One Pharmacy —Niles, IL
- $20 - $24 an hour
- Weekends as needed
- Customer service
- Sanitation
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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support technician jobs near wheeling, il

IT Support Technician - I

CISO Global Inc
Chicago, IL

Quick Apply

Job Details

Full-time
$50,000 - $60,000 a year
7 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

Customer service
Android support
Network management
macOS
Windows support
Remote technical support
Microsoft 365 support
Desktop administration
Active Directory management
Help desk

Full Job Description

Job Summary

CISO Global is seeking a motivated IT Support Technician, IT Help Desk Support, to join our Secure Managed Services team. This position is primarily remote but requires the candidate to be located in the Chicago area and available for occasional onsite support at customer locations.

As an IT Support Technician, you will serve as the first point of contact for inbound technical support requests and play an important role in delivering fast, professional service to our customers. This role focuses heavily on answering incoming support calls, triaging new tickets, providing first-level technical support, documenting work clearly, and escalating issues when needed.

Approximately 90% of this role will be remote service desk support. Approximately 10% may require onsite support in the Chicago area, including assisting with workstation issues, basic network connectivity troubleshooting, equipment swaps, cabling checks, device setup, wireless testing, and acting as hands onsite while working with remote engineers.

This position is ideal for someone who enjoys solving problems, working in a fast-paced support environment, communicating with customers, and taking ownership of issues from the moment they are reported through resolution or escalation.

Key Responsibilities

Inbound Support and Ticket Triage

Answer incoming support calls across assigned queues
Actively monitor and work tickets in the “New” status queue
Provide timely first response in accordance with SLA expectations
Quickly assess issues and determine appropriate troubleshooting or escalation paths
Communicate clearly and professionally with end users and customer contacts

End-User Technical Support

Deliver Level I troubleshooting for desktops, laptops, mobile devices, printers, and basic network connectivity issues
Assist users with password resets, account lockouts, MFA issues, application errors, and basic system configuration
Support Windows, Android, macOS, and Microsoft 365 environments
Troubleshoot Outlook, Teams, OneDrive, VPN, printer, Wi-Fi, and basic connectivity issues
Guide end users through technical solutions in a clear and professional manner

Ticket Management and Escalation

Accurately document troubleshooting steps, updates, and resolutions in the ticketing system
Maintain strong ticket hygiene, including correct statuses, detailed notes, and time entries
Escalate issues to higher-tier engineers when appropriate, with clear documentation and troubleshooting details
Communicate professionally with customers regarding ticket status, next steps, and resolution timelines
Follow up with users to confirm resolution and prevent tickets from stalling

Queue Health and Proactive Support

Review and advance open tickets during downtime to maintain queue health
Follow up with customers to confirm resolution or gather additional information
Identify recurring issues and communicate trends to senior engineers for long-term resolution
Demonstrate ownership of assigned tickets and ensure issues continue moving toward resolution
Use internal documentation and prior ticket history to troubleshoot efficiently

Chicago Area Onsite Support

Travel onsite to Chicago-area customer locations when needed
Assist with workstation setup, device swaps, hardware troubleshooting, and peripheral support
Perform basic cabling checks, port testing, wireless testing, and equipment validation
Take pictures, gather onsite details, and relay accurate information to remote engineers
Assist remote engineers by serving as hands onsite for firewall, switch, wireless, workstation, or connectivity troubleshooting
Represent CISO Global professionally while onsite with customers
Maintain reliable transportation and availability for scheduled onsite visits
All traveling expenses are reimbursed.

Security and Tool Awareness

Support company-standard security and management tools
Follow documented processes and security best practices in all work performed
Maintain awareness of potential security concerns and escalate appropriately
Support endpoint security, patching, and remote management processes as directed

Qualifications

Experience

Minimum of 3 years of experience in IT support, help desk, desktop support, field support, or a similar technical support role required.
Prior help desk, desktop support, field support, or MSP experience is strongly preferred
Experience supporting end users by phone, email, remote tools, or onsite is preferred
Experience working in a ticket queue is preferred
Relevant education, certifications, or hands-on technical experience will also be considered

Technical Skills

Familiarity with Windows 10 and Windows 11 operating systems
Basic understanding of Microsoft 365, Outlook, Teams, OneDrive, and SharePoint
Basic understanding of Active Directory or Entra ID is preferred
Foundational knowledge of networking concepts such as DNS, DHCP, VPN, Wi-Fi, and IP addressing
Basic hardware troubleshooting experience for laptops, desktops, docking stations, printers, and peripherals
Exposure to RMM tools, remote support tools, or ticketing systems is a plus
Ability to follow technical direction from remote engineers while onsite

Soft Skills

Strong verbal and written communication skills
Professional phone presence and customer-first mindset
Ability to manage multiple tasks and prioritize effectively in a fast-paced support environment
Strong attention to detail and follow-through on assigned work
Self-motivated with a proactive approach to learning and problem solving
Comfortable working both remotely and onsite with customers when needed
Professional appearance and demeanor when representing CISO Global at customer locations

Certifications

Industry-related certifications are a plus but not required.

Examples include:

Relevant education or degree
CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft Fundamentals certifications

Work Environment

Job Type: Full-time, salaried

Location: Primarily remote, but candidate must be located in the Chicago area and available for occasional onsite customer support

Schedule: Monday through Friday, 8 AM to 5 PM Central Time

Benefits

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Pay: $50,000.00 - $60,000.00 per year

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

Do you have MSP / MSSP work experience?
How many years experience do you have in an IT Support / Help Desk type role?
Are you available occasionally to be hands onsite for some of our customers in the Chicago, IL area?
Are you able to lift and move up to 50lbs.?

Work Location: Hybrid remote in Chicago, IL 60603

Quick Apply

Refine Your Search

support technician jobs in wheeling, il

IT Support Technician - I

Associate Computer Assembly Technician

Technician-In-Charge (TIC)

INFINITI Automotive Technician

HVAC Service Technician

Maintenance Technician

Technician

Maintenance Technician/ MFG-2+YRS.REQ

Quality Technician

Lead Installer and Low voltage Security Technician

CAD Technician

HVAC Installer

Maintenance Technician - Manufacturing

MacBook Configuration Technician

Service Technician

Industrial Maintenance Technician II - 1st Shift

Maintenance Technician - Lake Harbor Behavioral Health

SMT TECHNICIAN/SUPERVISOR

Survey Technician

Experienced IV Technician PM Shift

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