Top 619 Customer service representative Jobs in White Marsh, Md

Customer Service Advocate I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
Customer Service Representative
TransCore, LP —White Marsh, MD
- $17.00 - $18.50 an hour
- Full-time
- Spanish
- Basic math
- Office
- AD&D insurance
- Health insurance
Quick Apply
Customer Support
Applied Technology Services —Middle River, MD
- $45,000 - $60,000 a year
- Mid-level
- Office
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
5d
Customer Service Representative
Meta Global —Baltimore, MD
- $45,746.41 - $65,092.45 a year
- Full-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
8d
Contact Center Specialist
Peake Federal Credit Union —Perry Hall, MD
- $22.40 - $33.50 an hour
- Full-time
- Word processing
- Computer literacy
- Basic math
- Free parking
- Paid holidays
Customer Service Representative - Part-Time
United Airlines —Baltimore, MD
- $19.64 an hour
- 8 hour shift
- Background check
- 18 years or older
- Ability to walk for extended periods
- Profit sharing
- Paid holidays
1d
Customer Service Associate
Wawa, Inc. —Perry Hall, MD
- $15.50 - $19.25 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Customer Service Representative
Procare Ambulance of Maryland, Inc. —Rosedale, MD
- $18 - $22 an hour
- Part-time
- Basic math
- HIPAA
- Entry level
- Paid time off
- Employee assistance program
Quick Apply
Customer Service Representative
Jasen Bullinger - State Farm Agency Intern —Bel Air, MD
- $20 - $27 an hour
- Full-time
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Client Service Analyst
UnitedHealth Group —Hunt Valley, MD
- $24 - $43 an hour
- Full-time
- Remote
- Computer literacy
- Pass drug screening
- Mid-level
14d
Call Center Operator - Healthcare
Mercy Medical Center —Baltimore, MD
- $17.83 - $26.75 an hour
- Part-time
- Hospital
- Medical office experience
- High school diploma or GED
- 403(b) matching
- Paid holidays
Customer Service Representative / Customer Support Associate
Room & Board —Elkridge, MD
- $26.44 - $28.85 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Profit sharing
- 401(k) matching
Customer Service Representative I
Versant Health —Baltimore, MD
- $17.75 - $21.75 an hour
- Full-time
- Remote
- HIPAA
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
12d
PMG Customer Service Representative
R.K. Tongue Co., Inc. —Nottingham, MD
- $20 - $26 an hour
- Full-time
- Office
- Math
- Organizational skills
- Health savings account
- Health insurance
Quick Apply
Customer Service Representative
DAP Global Inc. —Baltimore, MD
- $19 - $22 an hour
- Full-time
- Office
- High school diploma or GED
- Continuous improvement
- Paid parental leave
- Employee stock purchase plan
Client Support Specialist
AMERICAN SUBSTANCE ABUSE PROFESSIONALS INC —Cockeysville, MD
- $18.50 - $19.00 an hour
- Remote
- Analysis skills
- Typing
- Communication skills
Customer Service Representatives/Cashiers
High's —Perry Hall, MD
- $15.00 - $16.50 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Cash register
- Health insurance
- Tuition reimbursement
Quick Apply
Call Center Representative
Prism Vision Group —Havre de Grace, MD
- $18.00 - $33.08 an hour
- Computer literacy
- HIPAA
- English
Customer Service Agent
Redmer Insurance Group —White Marsh, MD
- Computer literacy
- Office
- Business development
Remote Client Agent (Work From Home) | Flexible Schedule
The Gainey Agency —Baltimore, MD
- Part-time
- Remote
- 18 years or older
- Computer literacy
- No experience needed
- Opportunities for advancement
- Flexible schedule
Quick Apply

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Customer Service Advocate I (Remote)

CareFirst BlueCross BlueShield -
Baltimore, MD

Apply Now

Job Details

Full-time
$32,256 - $59,136 a year

Benefits

401(k)

Qualifications

Customer communication
High school diploma or GED
Customer engagement

Full Job Description

Resp & Qualifications

PURPOSE:
Responsible for answering member, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs. Provides basic technical assistance and troubleshooting guidance for digital and electronic applications.

ESSENTIAL FUNCTIONS:

Provides first- level problem resolution to member, provider & broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
Uses knowledge of products and the contractual provisions that govern administration to provide customer service and education, to interpret contractual language to the customer for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents all client interactions according to established departmental procedures.
Delivers accurate information to customers in accordance with performance goals and objectives.
Maintains customer records by updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.
Participates in ongoing education related to new services, industry topics, and skills.

QUALIFICATIONS:

Education Level: High School Diploma or GED.

Experience: Less than one year customer service experience.

Preferred Qualifications:

Less than 1 year experience in a call center customer service role or experience with medical or insurance terminology.

Knowledge, Skills and Abilities (KSAs)

Successful completion of the training provided.
Demonstrated skills as an empathetic and compassionate communicator.
Ability to quickly gain customer trust and confidence.
Demonstrated PC navigation and data entry skills.
Strong interpersonal communication skills.
Good oral and written communication skills.

Salary Range: $32,256 - $59,136

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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Refine Your Search

customer service representative jobs in white marsh, md

Customer Service Advocate I (Remote)

Customer Service Representative

Customer Support

Customer Service Representative

Contact Center Specialist

Customer Service Representative - Part-Time

Customer Service Associate

Customer Service Representative

Customer Service Representative

Client Service Analyst

Call Center Operator - Healthcare

Customer Service Representative / Customer Support Associate

Customer Service Representative I

PMG Customer Service Representative

Customer Service Representative

Client Support Specialist

Customer Service Representatives/Cashiers

Call Center Representative

Customer Service Agent

Remote Client Agent (Work From Home) | Flexible Schedule

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