Top 1434 Customer care Jobs in Wilmington, Nc

Appointment Scheduling Specialist - 3147 S 17th/Remote - FT
Wilmington Health PLLC —Wilmington, NC
- Full-time
- Remote
- Medical office experience
- HIPAA
- High school diploma or GED
Front Desk Agent
Ideal Hospitality —Wilmington, NC
- $14 - $16 an hour
- Part-time
- 18 years or older
- Computer literacy
- Hotel
- Paid holidays
- Paid time off
Quick Apply
7d
Administrative Technician
New Hanover County —Wilmington, NC
- $36,325 - $61,751 a year
- Full-time
- Clean driving record
- Office
- Administrative experience
- Paid parental leave
- Paid holidays
2d
Personal Shopper (In-Store)
Walmart —Wilmington, NC
- $15.50 - $28.50 an hour
- Part-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
Front Desk / Admin Assistant
Seashore Eye —Wilmington, NC
- $15 - $20 an hour
- Full-time
- Private practice
- Computer literacy
- High school diploma or GED
- Health insurance
- Paid time off
Quick Apply
Retail Support Specialist
DSI Systems —Wilmington, NC
- From $26 an hour
- Weekends as needed
- Mid-level
- Communication skills
- Profit sharing
- Paid training
Quick Apply
Patient Access Coordinator
MedNorth Health Center —Wilmington, NC
- $17 - $23 an hour
- Full-time
- Dental office
- Computer literacy
- Organizational skills
Quick Apply
DashMart Team Member - Wilmington
DoorDash —Wilmington, NC
- $15 an hour
- Part-time
- 18 years or older
- Customer service
- High school diploma or GED
- Commuter assistance
- Paid parental leave
Receptionist
Carolina Outreach —Wilmington, NC
- $16.09 - $20.66 an hour
- Full-time
- Word processing
- Office
- Administrative experience
- Health savings account
- Disability insurance
Quick Apply
3d
Appointment Coordinator / Front Office
Summit Plastic Surgery & Dermatology —Wilmington, NC
- $16 - $18 an hour
- Full-time
- Surgery
- Customer service
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
4d
Front Desk Admin / Intake Specialist
Clarity Counseling Center —Wilmington, NC
- $20 an hour
- Part-time
- Private practice
- HIPAA
- Mid-level
Quick Apply
Guest Services Transporter
Novant Health —Wilmington, NC
- In person
- Outpatient experience
- High school diploma or GED
- Critical & Intensive Care
2d
Patient Support Specialist
EMERGEORTHO, P.A. —Wilmington, NC
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
- Health savings account
- Paid holidays
Quick Apply
Customer Care Representative
Custom Home Staging and Design —Leland, NC
- $17 - $22 an hour
- Full-time
- Spanish
- English
- Continuous improvement
- Paid training
- Health insurance
Quick Apply
7d
Checkout Team Associate
Walmart —Wilmington, NC
- $15.50 - $28.50 an hour
- Full-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
Warehouse Associate - Picker (Plumbing, Kitchen & Bath, Appliances)
HUBBARD SUPPLYHOUSE —Wilmington, NC
- $19.95 an hour
- Full-time
- Background check
- Customer service
- ERP systems
- Profit sharing
- Paid holidays
Quick Apply
14d
Merchandise and Stocking Associate
Sam's Club —Wilmington, NC
- $17 - $25 an hour
- High school
- Sales
- Merchandising
- Paid jury duty
- Disability insurance
Human Services Caseworker
New Hanover County —New Hanover County, NC
- $44,152 - $46,841 a year
- Full-time
- Spanish
- Clean driving record
- Computer literacy
- Paid parental leave
- Paid holidays
Medical Records Clerk - 3147 S 17th St - Full Time
Wilmington Health PLLC —Wilmington, NC
- Full-time
- Customer service
- HIPAA
- Medical terminology
Production Assembly Team Member (Production, Protocase/45Drives USA)
Protocase Inc./45Drives Ltd. —Wilmington, NC
- $34,840.80 - $41,409.60 a year
- Full-time
- High school diploma or GED
- US work authorization
- Warehouse experience
- Health insurance
- Dental insurance
Quick Apply

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Appointment Scheduling Specialist - 3147 S 17th/Remote - FT

Wilmington Health PLLC -
Wilmington, NC

Apply Now

Job Details

Full-time

Qualifications

Patient scheduling systems
Patient question and concern management
Phone communication
Medical office experience
Client inquiry handling
Practice management software
High school diploma or GED
Individual consumer customer service
Office phone management
Quality data entry
Customer data entry

Full Job Description

About Wilmington Health

Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.

Purpose:

The Appointment Scheduling Specialist is responsible for managing patient appointments, providing outstanding customer service, and ensuring efficient coordination of medical services. This role includes scheduling appointments, verifying insurance information, handling patient inquiries, and ensuring accurate entry of patient details. The Specialist plays a crucial role in maintaining smooth communication between patients, providers, and office staff.

Essential Duties/Responsibilities:

Phone Management

Handle all incoming calls from patients to schedule appointments for medical care, and screening and diagnostic testing.
Provide exceptional customer service by addressing patient inquiries, concerns, and requests with empathy and professionalism.

Appointment Scheduling

Schedule, reschedule, confirm, or cancel patient appointments as requested.
Make new patient appointments, ensuring that all demographic and insurance information is entered accurately into the system.
Communicate effectively with patients to confirm appointments, provide necessary pre-appointment instructions, and answer any questions.
Utilize scheduling software to coordinate and organize patient appointments efficiently.
Work closely with healthcare providers to accommodate urgent and specialized appointment requests.

Patient Communication

Provide appointment reminders, including office locations, required paperwork (mailed or available on the website), and any balance due on the account.
Explain relevant health plan information and assist patients in understanding their coverage.
Communicate promptly with patients regarding any schedule changes, cancellations, or adjustments.

Data Entry and Insurance Verification

Enter and update patient demographic information, including policyholder details and insurance information.
Verify insurance coverage, including Tricare and Medicaid, ensuring accurate information is reflected in the system.

Rescheduling and Provider Coordination

Reschedule appointments when providers are out of the office and communicate changes to patients, collaborating with office staff when necessary.
Communicate schedule changes or adjustments to relevant staff members promptly.

Financial Responsibilities

Collect copays for same-day virtual visits and ensure proper documentation is maintained.

Other Duties:

Other duties as assigned.

HIPAA, Security, and Privacy Requirements:

HIPAA Compliance
Ensure all Protected Health Information (PHI) is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
Maintain confidentiality of patient records, medical history, billing information, and other sensitive data.
Access, use, and share PHI only as necessary for billing and claims processing purposes.
Data Security
Follow organizational security protocols to safeguard electronic and paper-based patient information.
Ensure secure storage and transmission of PHI, including the use of encrypted systems or platforms approved by the organization.
Adhere to password management policies, two-factor authentication, and other security measures to protect access to the Practice Management and billing systems.
Privacy Protection
Maintain a strict “need to know” basis for accessing patient information.
Follow procedures to minimize unauthorized access to patient records, whether physically (in-office) or digitally (online systems).
Promptly report any security breaches or unauthorized access incidents to the appropriate department or compliance officer.
Documentation and Auditing
Accurately document all actions involving patient information to ensure a clear audit trail, including billing, claims processing, and collections activities.
Participate in regular audits and reviews of billing practices to verify compliance with HIPAA and security regulations.
Training and Continuing Education
Complete required HIPAA and security training as mandated by the organization.
Stay updated on changes in healthcare privacy laws, HIPAA regulations, and organizational policies regarding patient data security.
Incident Reporting
Recognize and report any potential privacy or security violations, including unauthorized access to PHI, data breaches, or suspicious activities, following the organization’s incident reporting procedures.

Qualifications:

Education: High school diploma or equivalent.

Required:

Previous experience in a medical office or similar role, particularly in appointment scheduling and patient interaction.
Strong communication skills, with a focus on empathy and active listening.
Proficient computer skills, including experience with scheduling software and electronic health record (EHR) systems.
Ability to multitask and prioritize in a fast-paced environment.
Attentional to detail and accuracy in data entry.
Excellent communication and interpersonal skills.
Ability to manage high volumes of calls and multitask in a fast-paced environment.
Friendly and professional demeanor.
Ability to handle patient inquiries with empathy and resolve issues in a timely manner.
Adaptable to changes in scheduling and able to work under pressure.

Preferred:

Familiarity with insurance plans such as Tricare and Medicaid.

ADA Physical Demands:

Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day)

Physical Demand

Required?

Frequency

Standing

Occasionally

Sitting

Continuously

Walking

Rarely

Kneeling/Crouching

Lifting

General Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service
Professionalism/Integrity/Responsibility
Teamwork/Process Focus
Dependability/Punctuality
Interpersonal Relationships/Communication
Judgment/Decision Making/Problem Solving
Quality/Quantity
Initiative
Safety and Housekeeping
Organizational Skills/Time Management
Quality Management

Apply Now

Refine Your Search

customer care jobs in wilmington, nc

Appointment Scheduling Specialist - 3147 S 17th/Remote - FT

Front Desk Agent

Administrative Technician

Personal Shopper (In-Store)

Front Desk / Admin Assistant

Retail Support Specialist

Patient Access Coordinator

DashMart Team Member - Wilmington

Receptionist

Appointment Coordinator / Front Office

Front Desk Admin / Intake Specialist

Guest Services Transporter

Patient Support Specialist

Customer Care Representative

Checkout Team Associate

Warehouse Associate - Picker (Plumbing, Kitchen & Bath, Appliances)

Merchandise and Stocking Associate

Human Services Caseworker

Medical Records Clerk - 3147 S 17th St - Full Time

Production Assembly Team Member (Production, Protocase/45Drives USA)

I want to receive the latest job alert for customer care in wilmington, nc

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