Top 6 Hotel front desk supervisor Jobs in Winter Haven Fl

Hotel Front Desk Supervisor
Choice Hotels International —Kissimmee, FL
- $16 - $18 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Inventory management
Quick Apply
10h
Assistant Front Office Manager
Delta Hotels Celebration Orlando —Kissimmee, FL
- $54,000 - $56,000 a year
- Inventory management
- Mid-level
- Hotel
Quick Apply
Assistant Front Office Manager
Omni Hotels & Resorts —Champions Gate, FL
- Weekends as needed
- Computer literacy
- Writing skills
- English
Quick Apply
Front Office Manager
GF Hotels & Resorts USA —Kissimmee, FL
- Mid-level
- Hotel
- Accounting
- Health insurance
- Paid time off
Quick Apply
NIGHT AUDIT
TEXAS WESTERN MANAGEMENT PARTNERS —Davenport, FL
- Morning shift
- Hotel
- Team management
- Entry level
- Paid jury duty
- Paid holidays
Quick Apply
Group Housing Cooridnator | Full-Time
Omni Hotels & Resorts —Champions Gate, FL
- Full-time
- Inventory control
- Office
- Communication skills
Quick Apply
1d

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Keep the front desk and lobby area organized, clean, and guest-ready. Lead by example and support the front desk team during daily operations.
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Manage the activities of the front desk shift, ensuring that guests receive prompt, professional attention, and personal recognition.
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Hotel Front Desk Supervisor

Choice Hotels International -
Kissimmee, FL

Quick Apply

Job Details

Full-time
$16 - $18 an hour
10 hours ago

Qualifications

Computer operation
Staff supervision
Microsoft Excel
Microsoft Outlook
Inventory management
Night audit
High school diploma or GED

Full Job Description

Duties

Responsible for the selection, training, and supervision of the entire Front Office operation to ensure the highest level of service and value to every guest, every day throughout their stay.
Supervise the daily operations of the Front Desk, maximize revenues and motivate employees to ensure an optimal level of quality service and hospitality are provided to the hotel customers and guests while balancing inventory
Maintain complete knowledge at all times of hotel features/services, hours of operation; room types, numbers, layout, decor, location; room rates, amenities offered, services available, special packages and promotions
Be aware of scheduled in-house group activities, locations and times; daily occupancy and expected arrivals/departures; room availability status for any given day
Respond to guest's special requests, needs, problems, issues and concerns.
Accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
Assist guest in making reservations by phone or in person when Central Reservations is not a better option.
Monitor and control daily revenues and expenses, maximize ADR and occupancy, participate in revenue management decisions, ensure procedures are followed and proper controls are in place to minimize losses and expenses and maximize hotel profits. Scrutinize house/master accounts to assure they are current and do not carry a balances beyond an acceptable date
Perform Manager on Duty function as assigned; follow key control procedures

Task List

Supervise the Front Desk Agents at the front desk; interview, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communication and recommend discipline, as appropriate.
Ensure that current information on rates, packages and promotions is available at the Front Desk and that staff is knowledgeable on such. Adjust hotel system as requested.
Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations. Initiate room assignments for group arrival and prepare keys in advance. Assist with reservations and week billing for extended stay guests.
Monitor performance of all Front Office staff in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel; verify night audits are balanced daily and proper reports are submitted to corporate office.
Ensure security of guest room access; follow key control procedures.
Review communication logs and ensure that guest requests are met. Check for repetitive problems and follow through on any unresolved requests. Communicate with housekeeping to confirm issues have been handled appropriately.
Monitor and ensure that all cashiering procedures comply with policies and standards. Assist with daily deposits as requested
Meet with departing MOD's/Supervisors to review and follow up as required.
Access all functions of computer system according to established procedures and standards.
Keep all A/R and Direct Bill accounts accurate and current. Assist in researching all credit card issues, charge backs, overcharges, and disputed charges. Contact guests where required to explain disputes regarding Front Desk procedures.
Ensure that surrounding area hotels are audited daily for status of rooms, rates, discount rates and packages. Maintain current list of available locations for walk situations.
Inspect V.I.P. arrival rooms as required, ensuring compliance to standards. Inspect guest rooms as needed to accommodate early arrivals
Complete a property walk to inspect guest room floors, public areas and restrooms. Rectify deficiencies with respective departments.
Ensure work orders for maintenance repairs are completed and submitted to Engineering. Contact Engineering directly for urgent repairs.
Schedule regular meetings for the Front Office staff.
Monitor front desk staff to ensure proper uniforms and general appearance standards
Effectively schedule staff based on business level and control labor to stay within budgeted guidelines

Qualifications:

At least 2-3 years related experience working as a front desk manager/supervisor;
Proficient in Microsoft word, Excel, Outlook, and other uses of email;
Excellent customer service skills;
Acute attention to detail;
Capable of taking criticism and working harder to better yourself.
High school diploma or general education degree (GED); or three months related experience and/or training; or equivalent combination of education and experience.
Must be able to work flexible schedule; nights, weekends and holidays

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Work Location: In person

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hotel front desk supervisor jobs in winter haven fl

Hotel Front Desk Supervisor

Assistant Front Office Manager

Assistant Front Office Manager

Front Office Manager

NIGHT AUDIT

Group Housing Cooridnator | Full-Time

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