Top 674 Customer service representative Jobs in Wv

Call Center Service Advocate I - Remote
Oak Street Health —West Virginia
- $17.00 - $34.15 an hour
- Weekends as needed
- Remote
- Spanish
- Computer literacy
- Microsoft Office
- Health insurance
- Dental insurance
Call Center Representative – Medicaid Member Support
Conduent State Healthcare, LLC —West Virginia
- $16 an hour
- 8 hour shift
- Remote
- 18 years or older
- Computer literacy
- Medical office experience
- Paid training
- Paid holidays
Medicare Call Center Representative
Humana —West Virginia
- $39,000 - $49,400 a year
- 8 hour shift
- Remote
- Microsoft Outlook
- Travel
- Associate's degree
- Paid parental leave
- Paid holidays
Member Service Representative
S3 Shared Services —West Virginia
- $19.23 an hour
- Full-time
- Remote
- Communication skills
- Entry level
- Paid holidays
- Health insurance
7d
Call Center/Customer Service Rep
Automated Health Systems —Morgantown, WV
- $15 - $18 an hour
- Temporary
- Remote
- Bilingual
- Mid-level
- High school diploma or GED
- Wellness program
- 401(k)
Quick Apply
Remote Energy Efficiency Customer Support Specialist
CLEAResult Consulting Inc. —Charleston, WV
- $17 an hour
- Full-time
- Remote
- Sales
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
2d
Customer Service Representative
Advance Sourcing Concepts LLC —Parkersburg, WV
- $18.25 an hour
- Contract
- Hybrid work
- Spanish
- High school diploma or GED
- Computer skills
- Work from home
Quick Apply
Second Shift Call Center Representative
Best Virginia Heating & Cooling —Scott Depot, WV
- $18 - $20 an hour
- Full-time
- Remote
- High school diploma or GED
- In-person
- Entry level
- Paid training
- Health insurance
Quick Apply
Client Success Representative (Remote)
Demand.com —Charleston, WV
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Customer Service Representative
Five Star Call Centers —Wheeling, WV
- $14 an hour
- Full-time
- Remote
- Entry level
- Paid training
1d
Customer Service Rep – Healthcare (UMA Grads, Remote)
Concentrix —West Virginia
- $15 - $17 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Call Center Representative - Shepherdstown WV (VE26081135WV)
The Bowen Group - VEOCC —Shepherdstown, WV
- From $17.75 an hour
- Full-time
- Remote
- Residential
- US work authorization
- Typing
- Paid holidays
- Disability insurance
Quick Apply
5d
Customer Service Rep
State Electric Supply Co. —Huntington, WV
- Full-time
- Microsoft Outlook
- Writing skills
- Office
- Profit sharing
- Wellness program
Quick Apply
Customer Service Representative
Mountain State Insurance Agency —Charleston, WV
- Full-time
- No experience needed
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Customer Service Manager
Swanson Industries —Morgantown, WV
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative - UniFirst
UniFirst —Clarksburg, WV
- Urgently hiring
- Microsoft Outlook
- Basic math
- Administrative experience
- Profit sharing
- Health insurance
12d
Customer Service Representative
Swor Insurance Agency —Charleston, WV
- $18 - $25 an hour
- Full-time
- Background check
- Office
- Organizational skills
- Paid time off
Quick Apply
2d
Integrated Customer Services Specialist
Clear Mountain Bank —Bruceton Mills, WV
- From $18.18 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
5d
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Nitro, WV
- $15.83 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
Customer Service Representative
RCL Burco LLC —Culloden, WV
- From $14 an hour
- Full-time
- Background check
- Customer service
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply

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Call Center Service Advocate I - Remote

Oak Street Health -
West Virginia

Apply Now

Job Details

Full-time
$17.00 - $34.15 an hour

Benefits

Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance

Qualifications

Computer operation
Computer literacy
High school diploma or GED

Full Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Company: Oak Street Health

Title: Contact Center Service Advocate I

Location: Remote

Role Description:

The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients. The CC Service Advocate is responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately. This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience.

Core Responsibilities:

Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns.
Data Entry: Accurately enter patient information and appointment details into the scheduling system.
Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively.
Problem Resolution: Address and resolve any scheduling conflicts or issues promptly.
Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations.
Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients.
Documentation: Maintain accurate records of all interactions and transactions with patients.
Other duties or special projects as assigned.

Working Conditions:

Environment: Remote office setting with a focus on phone-based interactions.
Hours: Assigned schedules of 40 hours per week; schedule assignments vary based on business needs. The Service Excellence Contact Center is open 24/7; some schedules may include one weekend shift.

Remote Work Requirements:

Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems
Prior remote work experience
Ability to obtain high-speed internet and hardwire equipment to router/modem
Distraction-free and private remote work environment required as well as reliable dependent care during working hours
Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center
- https://www.oakstreethealth.com/locations
- Call center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC
Ability to participate in classroom-style remote training sessions
An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment

Career Development Opportunities:

The career path from CC Service Advocate I to CC Service Advocate II includes:

A minimum tenure of 6 months in the CC Service Advocate I role
Consistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needs
Demonstration of a strong desire to learn and grow in their role
Meet “Exceptional” performance metrics for a minimum of 3 consecutive months (targets are subject to change with 30-day advance notice) for all job skills:
- Average Handle Time
- Unavailable time
- Quality Metrics
- Schedule Adherence (adhering to your assigned work schedule set by Workforce Management based on business needs [shift arrival and departure times, and assigned lunch/break times])
Demonstrate proven reliability and satisfactory attendance

The progression path from CC Service Advocate Level I, Level II, and Level III positions within the Service Excellence Contact Center is a structured path that encourages advocates to widen their knowledge base, take on more responsibility, demonstrate expertise, and reward team members for their proven success and dedication. Each role level builds upon the skills learned in the previous one, with the ultimate goal of enabling advocates to provide superior support and contribute to the overall success of the contact center.

What are we looking for?

High School diploma or equivalent required, some undergraduate education preferred
1 year of customer service experience, call center environment experience preferred
A flexible and positive attitude
A friendly and nurturing attitude toward our patient population of older adults
Experience with EMR (Electronic Medical Record) documentation preferred
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
Spanish, Mandarin, Cantonese, or Polish speakers preferred
US work authorization

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $34.15

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Apply Now

Refine Your Search

customer service representative jobs in wv

Call Center Service Advocate I - Remote

Call Center Representative – Medicaid Member Support

Medicare Call Center Representative

Member Service Representative

Call Center/Customer Service Rep

Remote Energy Efficiency Customer Support Specialist

Customer Service Representative

Second Shift Call Center Representative

Client Success Representative (Remote)

Customer Service Representative

Customer Service Rep – Healthcare (UMA Grads, Remote)

Call Center Representative - Shepherdstown WV (VE26081135WV)

Customer Service Rep

Customer Service Representative

Customer Service Manager

Customer Service Representative - UniFirst

Customer Service Representative

Integrated Customer Services Specialist

Bilingual Customer Service Specialist (Spanish)

Customer Service Representative

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