Top 77 Front office manager Jobs in York, Pa

Front Office Manager
Residence Inn Harrisburg —Harrisburg, PA
- Windows
- Residential
- Hotel
Restaurant Manager
The Imperial Restaurant —Lancaster, PA
- $65,000 - $75,000 a year
- Weekends as needed
- Bar
- Ability to walk for extended periods
- Restaurant management
- Health insurance
- Dental insurance
Quick Apply
7d
Part time Catering Event Manager
The JDK Group —Camp Hill, PA
- Part-time
- Mid-level
- Driver's License
- Leadership
Quick Apply
Regional Sales Engineer - Northeast Region
Ipsen International Inc —Pennsylvania
- Full-time
- Marketing
- Word processing
- Mid-level
Catering Event Manager - Full-Time
The JDK Group —Camp Hill, PA
- Extended hours
- Mid-level
- Driver's License
- Leadership
Quick Apply
Oral Surgery Office Manager YORK & READING OFFICES
Oral and Maxillofacial Surgery Practice —York, PA
- $50,000 - $60,000 a year
- Full-time
- Spanish
- Dental office
- Management
- Health insurance
- Dental insurance
Quick Apply
Front Office Manager
TOWNPLACE SUITES YORK —York, PA
- From $19 a year
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
1d
Patient Service/Front Desk Coordinator
MyEyeDr. —York, PA
- Weekends as needed
- Computer literacy
- Administrative experience
- Computer skills
- Paid holidays
- Health insurance
Operations Manager
DuraServ Corp —York, PA
- Full-time
- 5 years
- High school diploma or GED
- Driver's License
- Disability insurance
- Health insurance
11d
Front Office Manager - Hershey Inn & Suites
Hershey Entertainment & Resorts Company —Hummelstown, PA
- Weekends as needed
- 18 years or older
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
10d
Front Desk Receptionist (DENTAL)
Market Street Dental. , P C —York, PA
- $16 - $25 an hour
- Full-time
- Dental office
- In-person
- Entry level
Quick Apply
9d
Store Manager
GOODWILL KEYSTONE AREA —York, PA
- $67,180 a year
- Full-time
- Background check
- Computer literacy
- Merchandising
3d
Manager - Front Desk
Eden Resort & Suites —Lancaster, PA
- $62,000 - $70,000 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
Night Operations Department Supervisor
Lowe's —York, PA
- Overnight shift
- 5 years
- Merchandising
- Mid-level
14h
Marriott Front Office Manager
Courtyard by Marriott Harrisburg/Hershey —Harrisburg, PA
- $50,000 - $65,000 a year
- Full-time
- Bilingual
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
17h
Patient Svcs Representative II
UPMC —Lewisberry, PA
- $19.74 - $29.67 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
General Manager
MCR Hotels —Harrisburg, PA
- $75,000 - $85,000 a year
- Weekends as needed
- 18 years or older
- Word processing
- English
- Health insurance
- Dental insurance
Quick Apply
Personal Care Specialist (Part Time)
Green Thumb —York, PA
- Part-time
- Word processing
- Writing skills
- HIPAA
Quick Apply
14d
Customer Service Manager
GOODWILL KEYSTONE AREA —York, PA
- $42,120 a year
- Full-time
- Bilingual
- Background check
- Microsoft Excel
8d
Patient Service Representative
Patient First —Lancaster, PA
- Full-time
- 18 years or older
- Ability to walk for extended periods
- Maintenance

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front office manager jobs near york, pa

Front Office Manager

Residence Inn Harrisburg -
Harrisburg, PA

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Job Details

Qualifications

Computer operation
Confidential information handling
Employee relationship building
Managing hospitality teams
Windows
Supervising experience
Team management
Data interpretation
Productivity software

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

Residence Inn Harrisburg

4480 Lewis Rd

Harrisburg, PA 17111

Overview:

The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities:

Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.
Carry a cell phone at all times.
Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
Develop employee morale and ensure training of Guest Services personnel.
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
Attend daily and monthly Rooms Merchandizing meetings.
Participate in required M.O.D. program as scheduled
Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
Ensure that no-show revenue is maximized through consistent and accurate billing.
Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.
Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.
Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
Ensure sign off of all Service Standards by Position for Guest Services staff.
Assist in preparation of revenue and occupancy forecasting.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager..
Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
Ensure correct and accurate cash handling at the Front Desk.
Follow and enforce all Highgate Hotel credit policies.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
Establish and maintain key control system.
Ensure participation within department for monthly Highgate Hotel team meeting.
Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
Monitor all V.I.P.'s, special guests and requests.
Maintain required pars of all front office and stationary supplies.
Review daily Front Office work and activity reports generated by Night Audit.
Review Front Office log book and Guest Request log on a daily basis.

Qualifications:

At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
Supervisory experience required.
The ability to demonstrate exceptional Customer Service Skills.
Must be proficient in Windows and Microsoft Office.
Able to work long hours as sometimes required.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.

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Refine Your Search

front office manager jobs in york, pa

Front Office Manager

Restaurant Manager

Part time Catering Event Manager

Regional Sales Engineer - Northeast Region

Catering Event Manager - Full-Time

Oral Surgery Office Manager YORK & READING OFFICES

Front Office Manager

Patient Service/Front Desk Coordinator

Operations Manager

Front Office Manager - Hershey Inn & Suites

Front Desk Receptionist (DENTAL)

Store Manager

Manager - Front Desk

Night Operations Department Supervisor

Marriott Front Office Manager

Patient Svcs Representative II

General Manager

Personal Care Specialist (Part Time)

Customer Service Manager

Patient Service Representative

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