Top 2068 Program development manager Jobs in York, Pa

Director of Customer Success
Confidential —Lancaster, PA
- $110,000 - $115,000 a year
- Full-time
- In-person
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Area Manager - Allentown Area
Right at School —York, PA
- $65,000 - $70,000 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Mentoring
Quick Apply
Director Product Delivery - Customer Experiences
Delta Dental —Camp Hill, PA
- $140,700 - $305,000 a year
- Full-time
- Background check
- 3 years
- Analysis skills
- Paid holidays
- Health insurance
EHS Manager
Trane Technologies —York, PA
- $97,406.66 - $135,834.99 a year
- Full-time
- Microsoft Outlook
- Up to 50% travel
- Pass drug screening
Sr. Program Lead, Professional Education, CKMH
American Heart Association —Harrisburg, PA
- $84,400 - $113,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Fair chance
- Wellness program
- Paid holidays
1d
Project Manager
Wellspan Health —York, PA
- Full-time
- Computer science
- Computer Science
- Bachelor's degree
- Paid parental leave
- Paid time off
12d
Operations Manager
Johnson Controls —New Freedom, PA
- $90,000 - $149,000 a year
- Full-time
- 5 years
- Engineering
- Analysis skills
- Paid holidays
- Health insurance
2d
Self-Sufficiency Manager
Community Progress Council Inc —York, PA
- $55,000 - $65,000 a year
- Full-time
- Spanish
- English
- Bachelor's degree
- Health insurance
- Dental insurance
Business Manager
Acosta —Mechanicsburg, PA
- $72,600 - $90,000 a year
- Full-time
- Remote
- Merchandising
- Mid-level
- Bachelor's degree
Quick Apply
Program Manager
Precision Custom Components, LLC —York, PA
- $80,000 - $100,000 a year
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
4d
Standards Manager
Catherine Hershey Schools —Hershey, PA
- $70,380 - $92,000 a year
- Online Application
- School experience
- 5 years
- Office
AMPV Production Program Manager I
BAE Systems Inc. —York, PA
- $120,874 - $205,486 a year
- Full-time
- 8 years
- Bachelor's degree
- Conflict management
- Health savings account
- Paid holidays
Program Manager-Veteran Services
Veterans Multi-Service Center, Inc. —Harrisburg, PA
- $70,000 - $72,000 a year
- Weekends as needed
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
Quick Apply
9d
Claims Analyst - REMOTE
Ryder System —Harrisburg, PA
- $90,000 - $100,000 a year
- Full-time
- Remote
- Customer service
- Bachelor's degree
- Experience equivalent to degree accepted
- Disability insurance
- Health insurance
Pennwood Cyber Charter School - Special Populations Administrative Assistant
Pennwood Cyber Charter School —York, PA
- Hybrid work
- School experience
- Google Workspace
- Mid-level
- 403(b) matching
- Health insurance
(USA) Senior Manager, Operations Improvement - Licensed
Walmart —York, PA
- $90,000 - $180,000 a year
- Up to 50% travel
- High school
- Customer service
- Paid jury duty
- Paid parental leave
Director of Economic and Community Development
CITY OF YORK —York, PA
- $83,806.50 - $125,708.13 a year
- Pass drug screening
- Office
- Finance
3d
Human Resources Manager
Apex Water + Process Inc. —Hellam, PA
- $80,000 - $110,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Health insurance
Branch Manager (HOMECARE)
All American Home Care LLC —York, PA
- $80,000 a year
- 8 hour shift
- Spanish
- English
- Mid-level
- Health insurance
- 401(k)
Quick Apply
Pathway Services Program Manager- York
JESSICA AND FRIENDS COMMUNITY —York, PA
- $60,000 - $65,000 a year
- Full-time
- Background check
- 18 years or older
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply

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program development manager jobs near york, pa

Director of Customer Success

Confidential
Lancaster, PA

Quick Apply

Job Details

Full-time
$110,000 - $115,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing customer accounts
Customer retention
Coaching
Metrics Reporting
Team development
Client services
Account management
Senior leadership

Full Job Description

A growing third-party logistics and fulfillment organization is seeking a Director of Customer Success to lead and scale its client-facing function. This is a senior leadership role focused on people, process, and outcomes—not day-to-day account management.

The ideal candidate is a strategic operator who can build structure, develop leaders, and ensure an exceptional, repeatable client experience across the full lifecycle.

Position Overview

The Director of Customer Success will own the direction and performance of the Customer Success function, overseeing onboarding, ongoing client relationships, and strategic account oversight. Reporting directly to the Chief Operating Officer, this role partners closely with Operations, Sales, Finance, and IT to drive retention, satisfaction, and long-term growth.

This role requires an on-site presence in Lancaster, PA and includes travel for client visits and multi-site collaboration.

Key Responsibilities

Client Onboarding Oversight

Provide strategic leadership to the onboarding function
Ensure smooth handoffs from Sales to Operations
Define success criteria for go-live and long-term client health
Identify recurring onboarding challenges and drive cross-functional solutions

Team Leadership & Development

Lead, coach, and develop a team of Customer Success professionals and a Strategic Account Manager
Own hiring, onboarding, performance management, and succession planning
Establish a culture of accountability, ownership, and continuous improvement
Conduct regular 1:1s, team meetings, and performance reviews

Process & Playbook Development

Build standardized workflows for escalations, QBRs, onboarding handoffs, and issue resolution
Formalize processes that scale across multiple facilities
Partner with Sales and Operations to define and manage the full client lifecycle

Performance Management & Accountability

Define and monitor KPIs including retention, SLA performance, escalation resolution, CSAT, and expansion indicators
Shift the function from reactive to proactive management using data and trend analysis
Present client health and team performance metrics to senior leadership

Financial & Operational Accountability

Manage departmental budget, headcount planning, and tool spend
Ensure billing accuracy for client-facing services
Serve as escalation point for billing disputes and lead root-cause resolutions
Partner with Finance on reporting and cost management

Cross-Functional Leadership

Act as the primary Customer Success liaison to Operations, Sales, Finance, and IT
Lead client issue resolution at the leadership level
Collaborate with Operations to align fulfillment performance to client expectations

Qualifications

Required

5–8 years of progressive experience in Customer Success, Client Services, or Account Management
2–4 years of people management experience (teams of 3+)
Proven experience building or formalizing scalable customer success processes
Strong leadership, coaching, and performance management skills
Data-driven mindset with experience using KPIs to drive outcomes

Preferred

Experience in 3PL, supply chain, eCommerce fulfillment, or logistics
Background in SaaS or B2B services with strong process orientation
Comfort operating in fast-paced, operationally complex environments
Proficiency with CRM and customer success platforms; WMS/OMS exposure a plus

Pay: $110,000.00 - $115,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

program development manager jobs in york, pa

Director of Customer Success

Area Manager - Allentown Area

Director Product Delivery - Customer Experiences

EHS Manager

Sr. Program Lead, Professional Education, CKMH

Project Manager

Operations Manager

Self-Sufficiency Manager

Business Manager

Program Manager

Standards Manager

AMPV Production Program Manager I

Program Manager-Veteran Services

Claims Analyst - REMOTE

Pennwood Cyber Charter School - Special Populations Administrative Assistant

(USA) Senior Manager, Operations Improvement - Licensed

Director of Economic and Community Development

Human Resources Manager

Branch Manager (HOMECARE)

Pathway Services Program Manager- York

I want to receive the latest job alert for program development manager in york, pa

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