Job Description:
Position: Technical Service Manager - Pulp & Paper
Primary Location: Remote Position within US or Canada, with 25-40% travel requirements
Reports to: Sales Director - Electrochem
Compensation: $120,000 - $130,000+ bonus + benefits.
Salary ranges are determined by role, level, and location. The range reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job related skills, experience, and relevant education or training. More specific salary range for your preferred location can be discussed during the hiring process. Please note that the compensation details listed reflect the base salary only, and do not include bonus, benefits, pension contributions or additional incentives
Chemtrade is committed to delivering innovative solutions that address the complex challenges faced by our customers. As a responsible corporate citizen, we prioritize safety, sustainability, and environmental stewardship in all aspects of our operations. Our talented and diverse workforce is at the heart of our success, as we recognize that their knowledge, skills, and dedication drive our ability to deliver exceptional products and services. At Chemtrade, we believe in creating an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and talents. By putting people at the center of our operations, we build strong connections, nurture innovation, and create a fulfilling work experience for all.
About This Role And You
The Technical Service Manager provides technical and safety support to chlorate customers by conducting on-site reviews, assessing practices, and recommending best practices. The role serves as the primary point of contact for product issues, analyzing data to support business and sales decisions. The manager leads internal and external technical resources to resolve issues, builds strong customer relationships, and supports Sales and Business teams in achieving their objectives. This position requires strong technical knowledge of pulp and paper processes and product applications, along with the ability to maintain critical customer relationships and implement effective solutions.
Qualifications
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Bachelor’s degree in Chemistry, Engineering or related field
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5–10 years of relevant experience in Technical Service, Process Engineering, or Sales within the Pulp & Paper industry, with strong expertise in chlorate bleaching.
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Ability to travel between 25-40% of his time
Responsibilities
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Design and execute customer engagement strategies to conduct on‑site chlorate process audits, ensure safe and effective product usage, and deliver best‑practice recommendations aligned with strategic business objectives.
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Serve as a technical and operational partner to customers, responding to inquiries and resolving operational challenges related, directly or indirectly, to the use of Chemtrade products.
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Build and maintain strong customer relationships, proactively addressing concerns and taking corrective action when service or performance issues arise to ensure a high level of customer satisfaction.
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Plan, coordinate, and implement customer trials, including reviewing pre‑delivery reports and attending first deliveries in compliance with Responsible Care® standards.
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Provide training and guidance for operators, engineers, and other customer personnel on safe handling, environmental, health & safety (EHS), storage, and application of products.
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Analyze customer operational and performance data, draw conclusions, and prepare clear, actionable reports with findings and recommendations, present results directly to customers.
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Maintain a strong understanding of cost drivers affecting customer profitability and efficiently utilize internal resources to meet budget and performance targets.
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Identify, evaluate, and communicate value‑creation opportunities that support current business strategies or growth initiatives, providing regular updates to Business and Sales teams.
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Collaborate cross‑functionally with Sales and Marketing to support existing business, develop new opportunities, and execute customer‑focused projects.
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Maintain and update industry benchmark study.
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Provide technical expertise on the management of off‑specification Chemtrade products, including identifying suitable customers and engaging in technical and commercial discussions to facilitate appropriate actions.
Skills and Competencies
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Strong communication, analytical, creative thinking, and problem-solving skills
- Proficient in proposing actions, identifying and illustrating opportunities, making recommendations and presenting them
- Ability to collaborate across various functions to achieve results
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Solution oriented mindset driven by natural curiosity
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Demonstrated success working autonomously
- Commercial mindset (customer centric)
Embracing Diversity, Maximizing Results
At Chemtrade we are committed to cultivating a work environment that embraces and values the unique qualities, skills, and experiences of every employee. We believe in harnessing the richness of diverse talents, ideas, backgrounds, experiences and perspectives to drive our business forward, and see our diversity as one of our greatest strengths.
To foster an inclusive environment, we actively encourage the creation of Employee Resource Groups (ERGs), which are open to all employees. These employee-driven groups provide platforms for employees to share their perspectives, contribute their ideas, and help shape our inclusive and respectful culture and provide vital platforms for employees to connect, share experiences, and celebrate their unique backgrounds and perspectives. Together, we strive to build a workplace that recognizes and celebrates the diverse voices within our organization. We recognize the value of Employee Resource Groups (ERG’s) in fostering an inclusive and supportive work environment.
Join us in our journey towards building an inclusive workplace that promotes the personal and professional development of our employees.
Additionally, we understand the importance of work-life balance and the well-being of our employees and their families. That is why we proudly offer a range of family-friendly benefits, and opportunities for career growth and advancement.
We are committed to supporting our employees at every stage of their lives and ensuring they can thrive both professionally and personally. Join us and be a part of a company that values diversity, inclusion and the well-being of its employees
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