Top 1521 client services manager Jobs in york pa

Director of Customer Success
Confidential —Lancaster, PA
- $110,000 - $115,000 a year
- Full-time
- In-person
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Personal Training Manager
IBA Fitness Management —York, PA
- $55,000 - $80,000 a year
- Full-time
- CPR Certification
- Writing skills
- Mid-level
Quick Apply
Dog Daycare Manager
Just for Pets —York, PA
- From $21 an hour
- Full-time
- Background check
- Management
- Mid-level
- Paid training
- Health insurance
18h
General Liability Claims Supervisor
Gallagher Bassett —Mechanicsburg, PA
- $76,000 - $108,500 a year
- Full-time
- Remote
- Management
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health savings account
3d
Business & Benefit Consultant
Aflac —York, PA
- $50,000 - $75,000 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Entry level
- On-the-job training
- Life insurance
Quick Apply
Substance Use Disorder Counselor
The Gate House —Mountville, PA
- From $20 an hour
- Extended hours
- Applied behavior analysis
- Addiction Medicine
- Computer literacy
- Paid time off
- On-the-job training
Quick Apply
Water/Wastewater Regional Operations Manager
ARRO Water Services —Harrisburg, PA
- Weekends as needed
- 5 years
- Driving
- Organizational skills
Quick Apply
12d
Punch Out Technician
J.A. Myers Homes —Hanover, PA
- Full-time
- Construction site
- Customer service
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Center Based EI Behavior Analyst
Vista Autism Services —Middletown, PA
- $76,000 - $80,000 a year
- Full-time
- Classroom
- Management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Licensed Esthetician/Laser Technician
Bella Medspa —Lemoyne, PA
- $18 - $23 an hour
- Part-time
- HIPAA
- In-person
- Reliable transportation
- Paid time off
- Employee discount
Quick Apply
Substance Abuse Counselor
The Gate House —Marietta, PA
- $40,000 - $42,000 a year
- Extended hours
- Addiction Medicine
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
16h
Senior Project Manager
ClassONE® Property Restoration, Inc. —Mountville, PA
- $85,000 - $95,000 a year
- Full-time
- Background check
- Construction site
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Mental Health Worker - Family Based Sign-On Bonus $3,000
Diakon —Mechanicsburg, PA
- Full-time
- Hybrid work
- Background check
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Quick Apply
Marketing Coordinator (Spanish/English)
Meals Direct, LLC —Harrisburg, PA
- $19 - $20 an hour
- Weekends as needed
- Background check
- Spanish
- Sales
- Health insurance
- Dental insurance
Quick Apply
Lead Veterinarian at Boiling Springs Animal Hospital
Boiling Springs Animal Hospital —Boiling Springs, PA
- $130,000 - $160,000 a year
- Full-time
- Microsoft Outlook
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
Quick Apply
Trauma Mental Health Therapist in PA
Trauma Specialists of Maryland, LLC —Hanover, PA
- $55,000 - $75,000 a year
- Online Application
- Licensed Clinical Social Worker
- LPC
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Transitional Housing Case Manager
LHM Social Services Foundation —Harrisburg, PA
- $52,000 - $57,000 a year
- Weekends as needed
- Background check
- Management
- 5 years
- Health insurance
- Dental insurance
Quick Apply
12d
Crane Operator
TL Jackson Construction —York, PA
- $28 - $44 an hour
- Full-time
- Construction site
- 5 years
- CDL A
- Paid holidays
- Health insurance
Quick Apply
12d
Mental Health Blended Case Manager
Pathways Forward —Harrisburg, PA
- $40,000 - $49,000 a year
- Overtime
- Background check
- Mid-level
- Driver's License
- Mileage reimbursement
- Paid holidays
13h
Experienced Accountant - Auto Dealership Practice
Boyer & Ritter —Camp Hill, PA
- Extended hours
- Hybrid work
- CPA
- Research
- Mid-level
Quick Apply

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client services manager jobs near york pa

Director of Customer Success

Confidential
Lancaster, PA

Quick Apply

Job Details

Full-time
$110,000 - $115,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing customer accounts
Customer retention
Coaching
Metrics Reporting
Team development
Client services
Account management
Senior leadership

Full Job Description

A growing third-party logistics and fulfillment organization is seeking a Director of Customer Success to lead and scale its client-facing function. This is a senior leadership role focused on people, process, and outcomes—not day-to-day account management.

The ideal candidate is a strategic operator who can build structure, develop leaders, and ensure an exceptional, repeatable client experience across the full lifecycle.

Position Overview

The Director of Customer Success will own the direction and performance of the Customer Success function, overseeing onboarding, ongoing client relationships, and strategic account oversight. Reporting directly to the Chief Operating Officer, this role partners closely with Operations, Sales, Finance, and IT to drive retention, satisfaction, and long-term growth.

This role requires an on-site presence in Lancaster, PA and includes travel for client visits and multi-site collaboration.

Key Responsibilities

Client Onboarding Oversight

Provide strategic leadership to the onboarding function
Ensure smooth handoffs from Sales to Operations
Define success criteria for go-live and long-term client health
Identify recurring onboarding challenges and drive cross-functional solutions

Team Leadership & Development

Lead, coach, and develop a team of Customer Success professionals and a Strategic Account Manager
Own hiring, onboarding, performance management, and succession planning
Establish a culture of accountability, ownership, and continuous improvement
Conduct regular 1:1s, team meetings, and performance reviews

Process & Playbook Development

Build standardized workflows for escalations, QBRs, onboarding handoffs, and issue resolution
Formalize processes that scale across multiple facilities
Partner with Sales and Operations to define and manage the full client lifecycle

Performance Management & Accountability

Define and monitor KPIs including retention, SLA performance, escalation resolution, CSAT, and expansion indicators
Shift the function from reactive to proactive management using data and trend analysis
Present client health and team performance metrics to senior leadership

Financial & Operational Accountability

Manage departmental budget, headcount planning, and tool spend
Ensure billing accuracy for client-facing services
Serve as escalation point for billing disputes and lead root-cause resolutions
Partner with Finance on reporting and cost management

Cross-Functional Leadership

Act as the primary Customer Success liaison to Operations, Sales, Finance, and IT
Lead client issue resolution at the leadership level
Collaborate with Operations to align fulfillment performance to client expectations

Qualifications

Required

5–8 years of progressive experience in Customer Success, Client Services, or Account Management
2–4 years of people management experience (teams of 3+)
Proven experience building or formalizing scalable customer success processes
Strong leadership, coaching, and performance management skills
Data-driven mindset with experience using KPIs to drive outcomes

Preferred

Experience in 3PL, supply chain, eCommerce fulfillment, or logistics
Background in SaaS or B2B services with strong process orientation
Comfort operating in fast-paced, operationally complex environments
Proficiency with CRM and customer success platforms; WMS/OMS exposure a plus

Pay: $110,000.00 - $115,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

client services manager jobs in york pa

Director of Customer Success

Personal Training Manager

Dog Daycare Manager

General Liability Claims Supervisor

Business & Benefit Consultant

Substance Use Disorder Counselor

Water/Wastewater Regional Operations Manager

Punch Out Technician

Center Based EI Behavior Analyst

Licensed Esthetician/Laser Technician

Substance Abuse Counselor

Senior Project Manager

Mental Health Worker - Family Based Sign-On Bonus $3,000

Marketing Coordinator (Spanish/English)

Lead Veterinarian at Boiling Springs Animal Hospital

Trauma Mental Health Therapist in PA

Transitional Housing Case Manager

Crane Operator

Mental Health Blended Case Manager

Experienced Accountant - Auto Dealership Practice

I want to receive the latest job alert for client services manager in york pa

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