Top 742 Cic program manager Jobs

CIC Manager
Maximus —Tysons, VA
- $90,000 - $120,000 a year
- On call
- Remote
- Computer science
- Azure
- Computer Science
- Paid holidays
- Disability insurance
Infection Preventionist (RN)
All Med Search —Savannah, TN
- $32.41 - $44.00 an hour
- Full-time
- Acute care
- Nursing
- RN License
- Relocation assistance
- Paid time off
Quick Apply
Staff Development Coordinator
Louisa Health & Rehabilitation Center —Louisa, VA
- $104,000 - $114,400 a year
- Full-time
- Nursing
- Skilled nursing facility
- Medication administration
- Paid holidays
- Health insurance
Quick Apply
12d
Customer Care Supervisor - Commercial Lines
West Bend Insurance Company —West Bend, WI
- $96,842 - $121,053 a year
- Full-time
- Hybrid work
- Sales
- Office
- Supervising experience
- Health savings account
- Disability insurance
Commercial Lines Account Manager
INSURICA, Inc. —Fort Worth, TX
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Office
Quick Apply
Director Of Outpatient Quality, Network Administration, Full-Time, Days
MarinHealth Medical Network —Novato, CA
- $182,728 - $219,273 a year
- 8 hour shift
- Nursing
- RN License
- Analysis skills
Quick Apply
Commercial Lines Senior Account Manager
INSURICA, Inc. —Oklahoma City, OK
- $63,642 - $108,262 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
Commercial Lines Account Manager
INSURICA, Inc. —Oklahoma City, OK
- $54,191 - $84,893 a year
- Full-time
- Writing skills
- Mid-level
- Office
Commercial Lines Senior Account Manager
INSURICA, Inc. —Norman, OK
- $75,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
Commercial Lines Account Manager
INSURICA, Inc. —Norman, OK
- $54,191 - $84,893 a year
- Full-time
- Writing skills
- Mid-level
- Office
Commercial Lines Account Executive
INSURICA, Inc. —Oklahoma City, OK
- $72,539 - $125,990 a year
- Full-time
- Writing skills
- Office
- Bachelor's degree
Healthcare Senior Account Executive
INSURICA, Inc. —Norman, OK
- $95,829 - $166,440 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- 5 years
Patient Safety DRG Clinical Validation Auditor
Elevance Health —Indianapolis, IN
- $86,560 - $129,840 a year
- Full-time
- RN License
- 5 years
- Continuous improvement
- Employee stock purchase plan
- Paid holidays
13d
Commercial Lines Senior Account Executive
INSURICA, Inc. —Tulsa, OK
- Full-time
- Writing skills
- Research
- Office
Quick Apply
Preventionist Unit Manager (RN)
River Bend Nursing & Rehabilitation —Evansville, IN
- $38 - $43 an hour
- Full-time
- Skilled nursing facility
- Management
- RN License
Quick Apply
Commercial Lines Producer
INSURICA, Inc. —Diamond Bar, CA
- $50,000 - $120,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
- 401(k)
Commercial Lines Producer
INSURICA, Inc. —San Antonio, TX
- Full-time
- Writing skills
- Mid-level
- Office
Quick Apply
Commercial Lines Account Executive
INSURICA, Inc. —Tulsa, OK
- Full-time
- Writing skills
- Mid-level
- Office
Patient Safety DRG Coding Auditor Principal
Elevance Health —Indianapolis, IN
- $116,128 - $210,864 a year
- Full-time
- Bachelor of Science
- Bachelor's degree
- Continuous improvement
- Employee stock purchase plan
- Paid holidays
13d
Patient Safety DRG Clinical Validation Auditor
Elevance Health —Indianapolis, IN
- $86,560 - $129,840 a year
- Full-time
- RN License
- 5 years
- Continuous improvement
- Employee stock purchase plan
- Paid holidays
13d

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CIC Manager

Maximus -
Tysons, VA

Apply Now

Job Details

$90,000 - $120,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Paid time off
Retirement plan

Qualifications

Quality control corrective actions
Defect resolution root cause analysis
Procedural guides
Team leadership
Technical documentation
Operations coordination
Incident management software
Providing information to customers
Corrective and preventive actions (CAPA)
Incident Escalation
Incident management operations support
Incident Investigation
Vendor communication
Problem management
Improving incident response processes
Emergency communication
Incident report writing
Standard operating procedures (SOPs)
Project stakeholder communication
IT department experience
Failure analysis

Full Job Description

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8

Job-Specific Essential Duties and Responsibilities:

Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.

Job-Specific Minimum Requirements:

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
Experience managing stakeholder communications during incidents, including executive-level updates.
Familiarity with continuity of operations (COOP) concepts and activation procedures.
Ability to develop and maintain incident management procedures, runbooks, and documentation.
Experience operating in environments requiring 24/7 support and on-call rotation.

Preferred Skills and Qualifications:

Experience supporting federal government environments.
Strong knowledge of ITIL-based incidents, problems, and change management processes.
Experience coordinating across cloud, network, and application teams in complex enterprise environments.
Familiarity with DevSecOps and cloud platform operations (AWS/Azure) in incident scenarios.
Ability to work effectively under pressure and manage high-visibility, time-sensitive incidents.
Strong leadership, communication, and decision-making skills.
Experience identifying process improvement opportunities and driving operational efficiencies.

#LI-Remote #techjobs #clearance #veteranspage

Minimum Requirements

TCS221, T5, Band 8

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [email protected] .

Minimum Salary
$90,000.00

Maximum Salary
$120,000.00

Apply Now

Refine Your Search

cic program manager jobs

CIC Manager

Infection Preventionist (RN)

Staff Development Coordinator

Customer Care Supervisor - Commercial Lines

Commercial Lines Account Manager

Director Of Outpatient Quality, Network Administration, Full-Time, Days

Commercial Lines Senior Account Manager

Commercial Lines Account Manager

Commercial Lines Senior Account Manager

Commercial Lines Account Manager

Commercial Lines Account Executive

Healthcare Senior Account Executive

Patient Safety DRG Clinical Validation Auditor

Commercial Lines Senior Account Executive

Preventionist Unit Manager (RN)

Commercial Lines Producer

Commercial Lines Producer

Commercial Lines Account Executive

Patient Safety DRG Coding Auditor Principal

Patient Safety DRG Clinical Validation Auditor

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