The Lead Clinical Applications Trainer supports enterprise-wide clinical application training initiatives with a primary focus on Epic and related clinical technologies. This position partners closely with clinical, operational, and technical stakeholders to support onboarding, optimization, workflow adoption, and ongoing education efforts across Dell Medical School and affiliated clinical operations.
The Lead Clinical Applications Trainer delivers comprehensive training programs for clinical and non-clinical end users across supported clinical applications, with a primary emphasis on Epic and electronic health record systems. This role develops and facilitates training, supports workflow optimization, and serves as a key resource for end-user education, onboarding, and system adoption initiatives.
Develops and Maintains Training Programs
Design education programs tailored to clinical and non-clinical audiences
Create training materials including manuals, e-learning modules, job aids, and quick reference guides
Align training content with clinical workflows and application functionality
Update training materials based on system changes, enhancements, and user feedback
Ensure training supports organizational standardization and optimization goals
Facilitate classroom, virtual, and in-practice training sessions
Provide onboarding training for new hires across departments and roles
Deliver individual and group training upon request and during onboarding of new clinics or departments
Deliver training related to software updates and new application functionality
Provide elbow-to-elbow support for physicians, clinical staff, and operational users
Determine appropriate application assignments based on role and workflow requirements
Develop and maintain in-depth knowledge of supported applications
Guide users through role-specific workflows and procedures
Monitor user progress, adoption, and proficiency
Manage training requests, access issues, and user support questions
Schedule training sessions and manage training environments
Coordinate logistics for training and educational events across multiple locations
Track attendance, completion records, and participation metrics
Ensure availability of equipment, technology, and educational resources
Maintain training records and support administrative functions
Review organizational activities and performance data to support planning and process improvement
Assess curriculum effectiveness and identify opportunities for improvement
Provide feedback to leadership and stakeholders regarding training environments and educational needs
Develop understanding of organizational policies, workflows, and ambulatory operations
Align training programs with application functionality and clinical workflows
Collaborate with Clinical Applications & Informatics teams, project managers, department leaders, and super users
Ensure training content is standardized and aligned with organizational initiatives
Support optimization of clinical workflows through on-site review and operational support
Assist providers and staff in improving workflow efficiency and user adoption
Support organizational goals through targeted training and workflow enhancement initiatives
Participate in go-live support and floor training activities during implementations
Assist with testing and rollout of new application features and enhancements
Support training activities for external partners and vendors
Contribute to change management and communication initiatives
Participate in professional development and credentialing activities
Perform related duties as assigned
Quickly learns new clinical systems, technologies, and workflows
Learns new Epic modules and application enhancements rapidly
Applies technical knowledge to solve training and adoption challenges
Shares knowledge and insights with peers and stakeholders
Delivers engaging and effective training sessions across multiple formats
Uses examples, demonstrations, and visuals to clarify complex concepts
Adapts presentation style based on audience needs and feedback
Maintains learner engagement in classroom, virtual, and clinical settings
Builds rapport and trust across diverse stakeholder groups
Establishes productive relationships with providers, staff, and leadership
Navigates sensitive feedback professionally and constructively
Collaborates effectively across departments and disciplines
Uses logic, analysis, and feedback to solve training and workflow challenges
Diagnoses knowledge gaps and identifies opportunities for improvement
Troubleshoots application issues encountered during training
Continuously improves educational programs and resources
Prioritizes the needs of internal customers and operational partners
Designs training programs aligned with clinical and operational needs
Responds promptly to requests and educational needs
Follows up to ensure training effectiveness and user satisfaction
Achieves training, onboarding, and adoption goals
Tracks completion rates, educational outcomes, and effectiveness metrics
Meets deadlines for curriculum development and updates
Supports organizational performance goals through education and workflow optimization
Bachelor’s degree in Health Informatics, Education, Nursing, or a related field
Five years of experience in clinical training, informatics, healthcare IT, or a related healthcare technology environment
Knowledge of data structures and information system applications within multi-specialty clinic operations, ambulatory surgery centers, research, and higher education environments
Experience supporting Epic or comparable enterprise electronic health record platforms
Experience delivering training to clinical and non-clinical audiences
Experience developing curriculum, educational materials, and training programs
Strong presentation, facilitation, and communication skills
Ability to analyze workflows and align training content with operational needs
Ability to manage multiple priorities and stakeholders simultaneously
Relevant education and experience may be substituted as appropriate.
Master’s degree in Health Informatics, Instructional Design, Nursing, or a related field
Three years of experience in clinical application training, Epic training, or EHR implementation activities
Experience supporting large-scale healthcare technology implementations
Experience with workflow optimization and clinical operations improvement initiatives
Experience supporting provider onboarding and organizational change management efforts
Experience delivering classroom, virtual, and at-the-elbow training in healthcare environments
Certified Professional in Healthcare Information and Management Systems (CPHIMS)
Project Management Professional (PMP)
Instructional Design Certification
Adult Learning Certification
$94,000+ depending on qualifications
Standard office equipment
Repetitive use of a keyboard and computer
May provide support in classroom, clinical, ambulatory, and virtual environments
May participate in go-live support, floor support, and training activities across multiple locations
May be exposed to communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications, and disoriented or combative patients
Occasional travel between clinical locations may be required
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu, and then update the sections in your Professional Profile before you apply. This information will be pulled into your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
