Top 39 Deskside support representative Jobs

Help Desk Technician
Replit —New York, NY
- $94,000 - $123,000 a year
- Full-time
- Hybrid work
- Office
- Windows
- Organizational skills
- Commuter assistance
- Disability insurance
Deskside Support Technician
FlightSafety International —Lafayette, LA
- Mid-level
- Windows
- 3 years
12d
Deskside Support Technician (L1)
Zones —Wilkes-Barre, PA
- $25 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
Quick Apply
6d
Desktop Support Technician I
Empower AI Inc. —Washington, DC
- Full-time
- Hybrid work
- Microsoft Outlook
- Up to 50% travel
- Windows
5d
Desktop Support Technician, Junior
LCG, Inc. —Bethesda, MD
- $23.08 - $28.85 an hour
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
Director, Corporate Affairs, Global Media Relations
Amgen —Remote
- $180,551.90 - $244,276.10 a year
- Remote
- Doctoral degree
- Master's degree
- Bachelor's degree
- Disability insurance
- Health insurance
Analyst, Deskside Support and Training
Bryan Cave Leighton Paisner LLP —New York, NY
- $80,000 - $97,000 a year
- Overtime
- Classroom
- 5 years
- Writing skills
Tier 1 Onsite IT Support Technician
Zones —Tampa, FL
- $35 an hour
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
Quick Apply
Deskside Support Technician (L2)
Zones —Wilkes-Barre, PA
- $31.25 an hour
- Full-time
- Microsoft Outlook
- Analysis skills
- Team management
- Health insurance
Quick Apply
6d
MSP - IT Client Support Technician
OmegaCor Technologies —Millersville, MD
- $65,000 - $75,000 a year
- Email
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Deskside Support Engineer
National Heritage Academies —Grand Rapids, MI
- Full-time
- Research
- Mid-level
- Office
L2 Desktop Support
Zones —New York, NY
- Up to $34 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
Quick Apply
6d
Systems Engineer
CPMC LLC —Remote
- Full-time
- Remote
- Microsoft Outlook
- Research
- Bachelor's degree
4d
IT Hardware Specialist
FlexTG —Mesa, AZ
- Azure
- Computer Science
- High school diploma or GED
Quick Apply
Tech Partner
Schneider Electric —Morrisville, NC
- Online Application
- English
- Mid-level
- Office
- Dental insurance
- Military leave
12d
DESKTOP SUPPORT ANALYST
American Pacific Mortgage —Roseville, CA
- $27 - $35 an hour
- Full-time
- Mid-level
- Office
- Windows
IT Service Desk Technician
Warner Norcross & Judd LLP —Grand Rapids, MI
- Full-time
- High school diploma or GED
- Analysis skills
- Continuous improvement
- Wellness program
- Disability insurance
IT Support Analyst
Truist Bank —Charlotte, NC
- Full-time
- English
- Mid-level
- Office
- AD&D insurance
- Paid holidays
10d
Manager, Desktop Support & Project Management
LCG, Inc. —Bethesda, MD
- $100,000 - $140,000 a year
- Contract
- Microsoft Outlook
- Computer Science
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
Tier 2 Help Desk Technician
Replit —Foster City, CA
- $113,000 - $148,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Commuter assistance
- Disability insurance

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Help Desk Technician

Replit -
New York, NY

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Job Details

Full-time
$94,000 - $123,000 a year

Benefits

Commuter assistance
Caregiver leave
Disability insurance
Health insurance
Dental insurance
401(k)
401(k) 4% Match
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Endpoint Security
Network troubleshooting
Mobile device support
Incident management software
Equipment troubleshooting
Cloud service support
Video conferencing software
Computer hardware
Desktop (troubleshooting support)
Computer management
Customer support ticket management
macOS administration
Collaborative technology platforms
Mobile device management
AV system troubleshooting
IP networking
Video conferences (communication methods)
Identity and access management (IAM) solutions
Hardware diagnostics
Peripheral hardware support
Video conferencing systems operation
Ticketing system technical support

Full Job Description

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.

About the role:

We are looking for a Help Desk Technician to provide onsite, deskside IT support at Replit’s SOHO New York office. The successful candidate will also troubleshoot hardware and software issues, administers and supports our cloud first tech stack, configures Apple MacBooks, maintains conference rooms, performs minor system repairs and manages IT inventory and consumables. The technician documents and triages incidents through an ITSM platform, escalates complex issues when necessary, supports basic networking and AV systems and contributes to maintaining a secure, standardized and scalable endpoint environment.

What You'll Do:

Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environment
Troubleshoot and resolve hardware, software and peripheral issues for MacBooks
Assist end users with configuration and troubleshooting core collaboration tools such as Google Workspace (Gmail, Drive, Calendar, Meet) and Slack
Perform new hire onboarding and offboarding, including system provisioning, asset assignment, access setup and equipment recovery
Configure, deploy and maintain end user technology including monitors, keyboards and network connectivity
Service and maintain conference rooms to ensure AV systems, displays, microphones, cameras and conferencing platforms are operational
Restock and manage IT consumables (cables, adapters, peripherals) and maintain accurate inventory of IT assets
Document service requests, incidents and resolutions in the IT ticketing platform
Contribute to documentation, knowledge base articles and process improvement initiatives
Escalate complex technical issues to Tier 2 IT support or internal teams as appropriate
Assist with endpoint management tasks (patching, updates, security enforcement) using MDM solutions

Required Skills & Experience:

1+ years of experience of IT support experience
Strong working knowledge of Apple macOS troubleshooting, hardware diagnostics and system configuration in an enterprise environment
Experience supporting Google Workspace administration and end-user troubleshooting
Familiarity with endpoint management/MDM platforms (Kandji preferred)
Understanding of identity and access management concepts such as MFA and SSO
Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
Experience supporting video conferencing and AV systems
Familiarity with IT ticketing systems
Strong organizational skills and ability to manage multiple concurrent requests
Excellent verbal and written communication skills with a customer-first mindset
Ability to lift and move IT equipment up to 40 lbs
Willingness to work onsite at least four days per week

Bonus Qualifications:

Active Replit user and passionate about making software creation more accessible
Experience supporting Microsoft Windows and Linux endpoints
CompTIA A+, CompTIA Network+, Apple Certified Support Professional certified

Full-Time Employee Benefits Include:

Competitive Salary & Equity

401(k) Program with a 4% match (US Only)

Health, Dental, Vision and Life Insurance

Short Term and Long Term Disability

Paid Parental, Medical, Caregiver Leave

Flexible Time Off (FTO) + Holidays

Commuter Benefits (In-Office Only)

Monthly Wellness Stipend

Autonomous Work Environment

In Office Set-Up Reimbursement (In-Office Only)

Quarterly Team Gatherings

In Office Amenities (In-Office Only)

Want to learn more about what we are up to?

Meet the Replit Agent
Replit: Make an app for that
Replit Blog
Amjad TED Talk

Interviewing + Culture at Replit

Operating Principles
Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Compensation Range: $94K - $123K

Apply Now

Refine Your Search

deskside support representative jobs

Help Desk Technician

Deskside Support Technician

Deskside Support Technician (L1)

Desktop Support Technician I

Desktop Support Technician, Junior

Director, Corporate Affairs, Global Media Relations

Analyst, Deskside Support and Training

Tier 1 Onsite IT Support Technician

Deskside Support Technician (L2)

MSP - IT Client Support Technician

Deskside Support Engineer

L2 Desktop Support

Systems Engineer

IT Hardware Specialist

Tech Partner

DESKTOP SUPPORT ANALYST

IT Service Desk Technician

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Manager, Desktop Support & Project Management

Tier 2 Help Desk Technician

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