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Fiber Splicer Technician

IQ Fiber -
Charleston, SC

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Job Details

Full-time

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Benefits from day one

Qualifications

Microsoft Word
Customer communication
Vehicle cleanliness maintenance
Spreadsheets
Word embeddings
Customer support ticket management
Ticketing system technical support

Full Job Description

A Smarter Career Choice
Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

***All applicants must be local to Charleston, SC***

Position Summary
The Fiber Splicer troubleshoots, splices, tests, and certifies fiber optic rings and customer terminations. This role includes repairing outages and performing contractor QA checks. The position requires spending 90% of time in the field and at customer premises, interfacing with high-level clients. The ideal candidate must have strong skills in fiber splicing, networking, organization, and customer service.

Key Responsibilities
The primary responsibility of this role is to install, repair, and maintain all IQ Fiber services through field operations as defined below.

Operate and maintain optical test equipment, including OTDR, PON Meter, Volt/Ohm meters, and toners
Perform fiber splicing with core alignment splicing machine for drops and pigtails
Execute repairs on underground drop pipes, re-pull underground fiber drops, and splice drops between the distribution vault and the premise NID
Install, maintain, and troubleshoot OSP distribution fiber from the Main OLT Hub and FDH cabinets to the end user
Service and maintain splitter cabinets, patch panels, NIDs, and associated equipment
Install fiber in various customer premises, including single-family homes and MDU high-rises

Job Qualifications

Must pass background and driving record check
Demonstrate accountability for safety, quality, and customer service
Maintain a professional appearance with IQ Fiber-branded clothing
Keep vehicle and company equipment clean and ready for immediate response
Excel in a fast-paced, high-pressure environment with strong problem-solving abilities
Exhibit excellent communication and listening skills
Perform additional duties as assigned, including non-technical tasks
Proficient in trouble ticket processing
Working knowledge of Microsoft Excel and Word

Work Environment & Schedule Requirements

Available for 24/7/365 operations, including after-hours, weekends, and emergencies
Maintain on-call readiness with clear-headed availability and accessible communications
Stay in local market and remain on duty until outage resolution
Available for emergency response during natural disasters and network outages

Benefits Available:

Fun environment.
Fast-growing company.
All team members start accruing PTO on day one
Company paid benefits: STD, LTD, Basic Life and EAP.
Voluntary Benefits: Medical (HSA & FSA options), Dental, Vision, Voluntary Life, Hospital Indemnity Insurance, Accident Insurance, Critical Illness.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

Applicants must be currently authorized to work for any U.S. employer on a full-time basis. We do not sponsor, transfer, or support employment visa status or work authorization extensions for any position.

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Refine Your Search

internet technical support jobs

Fiber Splicer Technician

Environmental Engineer Manager

Specialty Pharmacy Technician - Albany, NY

Full-Time Instructor Automotive Welding (Alexandria, VA)

Senior Network Engineer

Mechanical Inspector

Full-Time Instructor Automotive Welding (Maine)

Field Technician - II

Certified Veterinary Technician - Emergency Day Shift

Full-Time Instructor Automotive Welding (Seattle, WA)

Payroll Supervisor

Field Service Technician Senior - Rotator

Actuarial Professional

Delivery Driver

Full-Time Instructor Automotive Welding (Knoxville, TN)

Full-Time Instructor Automotive Welding (Albany, NY)

Steel Salesperson

Field Service Specialist-Southeast

Product Specialist - Clothing, Footwear & Marketplaces

Full-Time Instructor Automotive Welding (Memphis, TN)

I want to receive the latest job alert for internet technical support

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