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RCM Medical Client Relationship Representative

Revenue Cycle Solutions, LLC -
Remote

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Job Details

Full-time

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Paid time off
Work from home
Vision insurance
401(k) matching
Flexible schedule
Life insurance
Referral program
Retirement plan
Paid sick time

Qualifications

Revenue cycle management
Customer relationship building
Pain management
Managing clients in a customer support role
Project management experience in healthcare
Customer relationship management
Managing projects
Internal medicine
Physical therapy

Full Job Description

About This Role: The Client Relationship Representative (CRR) is a strategic, high-impact role designed for a Revenue Cycle Management (RCM) expert who excels at building bridges between complex data and human relationships.

At RCS, we don’t just “do the billing”—we act as process optimization consultants. As a CRR, you are the primary liaison and the initial line of defense for our clients, ensuring their financial health while protecting the long-term partnership between their practice and our operations team.

Job Summary:

Under the direction of the Director of Operations, the Client Relationship Representative [CRR] will establish, maintain, and enhance the relationship between Revenue Cycle Solutions, LLC [RCS] and external clients.

The CRR serves as the liaison between the Operations Team, RCS Leadership, and the client. The CRR is the initial line of defense if/when a client escalates or shares concerns. Utilizing KPIs, reports, payer and RCS tools, audits, and Operations Team feedback, the CRR will proactively resolve issues and educate the client on best practices to prevent issues from occurring in the future.

This position is fully remote.

Flexible hours. Create your own daily work days. Must be within operating hours of 7am to 7pm EST.

Join our team as a Client Relationship Representative where your consultative approach and expertise in revenue cycle management will contribute significantly to empowering healthcare practices to achieve financial excellence through strategic process optimization and the delivery of high-impact, data-driven insights.

Our Mission Statement:

Collect as much as client structure allows
Collect as quickly as possible
Complete numbers 1 and 2 as efficiently as possible

Responsibilities

Educate and promote RCS’s 3 objectives
Schedule cadence calls with assigned clients (weekly, bi-weekly, monthly, or quarterly) to review KPIs and address complexities. Review complexities/barriers and recommend processes to minimize them.
Send summary emails to meeting attendees as well as practice owners
Document client meetings
Generate and send emails outlining complexities/concerns and successes to clients refusing cadence calls
Review audits to ensure items are resolved
Identify audit trends and communicate with the Operations Team Leads to educate and train team members
Schedule weekly cadence calls with the Operation Team’s leadership to discuss opportunities for improvement and celebrate successes
Communicate complexities, successes, and client specific barriers with the Director of Operations
Complete the month-end process for all assigned clients
Review data to ensure accuracy at month-end and prior to scheduled calls with assigned clients
Generate and deliver month-end reporting to assigned clients
Identify payer trends and communicate with the AR Team Lead to resolve issues based on the trends
Develop and implement plans/processes to ensure goals are met
Manage Payer Portals as needed
Monitor Waystar rejections and denials
Communicate with Team Leads consistently regarding internal and external client needs
Client retention
Ensure compliance with all relevant regulations and standards in handling client information.
Other duties as assigned

Expectations:

Maintain Employee/Management/Client Confidentiality
Promote and maintainTeam Vitality within and between teams
Become proficient in all platforms used by RCS
Provide clear and concise instructions and set clear expectations
Full-time position with responsibilities extending beyond standard business hours as needed

Skills

Proficiency in ICD-9 coding and familiarity with DRG systems.
Strong understanding of medical terminology, medical billing, and coding practices.
Experience in managing medical records and collections within a medical office setting.
Excellent communication skills, both verbal and written, with the ability to convey complex information clearly.
Strong organizational skills with attention to detail to manage multiple tasks effectively.
Ability to work collaboratively within a team environment while also being self-motivated.

Benefits:

Health Insurance: Medical, Dental, Vision
Health Savings Account (HSA)
Work from home
Flexible schedule
Paid time off (PTO)
Paid sick leave
Paid Holidays
401(k)
ZayZoon
Remote Workspace Enhancement Program

Requirement:

Revenue cycle management: 3 years (Required)
Project management: 1 year (Required)
Client services/support: 1 year (Required)
Current or most recent role must be a Client Relationship Representative or similar (Required)
Authorized to work in the United States (Required)
Experienced with provider specialities:
Physical Therapy: 1 year (Preferred)
Pain Management: 1 year (Preferred)
Internal Medicine: 1 year (Preferred)

Job Type: Full-time

Benefits:

401(k) matching
Dental insurance
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Application Question(s):

Are you a U.S. Citizen? (Note: Proof of citizenship, such as a U.S. Passport or U.S. Birth Certificate, is required for this role.)
What state do you live in?
What is your email address?
What is your current or most recent role title?

Experience:

Revenue cycle management: 3 years (Required)
Physical therapy: 2 years (Preferred)
Pain management: 1 year (Preferred)
Internal medicine: 1 year (Preferred)

Work Location: Remote

Quick Apply

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