Top 5206 Product complaint specialist Jobs

Product Complaint Specialist I
Meso Scale Diagnostics, LLC. —Rockville, MD
- $59,100 - $87,900 a year
- Mid-level
- Office
- Continuous improvement
- Paid parental leave
- AD&D insurance
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Product Support Specialist
SleepRes, Inc. —Remote
- $25 - $30 an hour
- Full-time
- Remote
- HIPAA
- Mid-level
- Associate's degree
- Dental insurance
- 401(k)
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10d
Complaint Support Specialist
Noctrix Health —Remote
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
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Assoc Product Complaint Specialist
Medline Industries —Mundelein, IL
- $62,000 - $93,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- High school diploma or GED
- Health insurance
- 401(k)
Senior Complaint Specialist
Anika Therapeutics —Bedford, MA
- $84,000 - $110,000 a year
- Full-time
- Engineering
- 3 years
- Analysis skills
- Health savings account
- Employee stock purchase plan
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Clinical Complaint Specialist
Masimo —Irvine, CA
- $80,000 - $100,000 a year
- Full-time
- Nursing
- Schematics
- RN License
- Paid parental leave
- AD&D insurance
9d
PRODUCT/DRUG SAFETY COORDINATOR AND CODING SPECIALIST
Zenith LifeScience —South Plainfield, NJ
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- 1 year
Customer Support
VERO BIOTECH INC —Atlanta, GA
- Weekends as needed
- Microsoft Outlook
- High school diploma or GED
- Typing
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Product Quality Specialist
Bora Pharmaceutical Services —Maple Grove, MN
- $74,000 - $95,000 a year
- Full-time
- Word processing
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Regulatory Affairs Specialist (Food Manufacturing)
Dessert Holdings Inc. —Kennesaw, GA
- Overtime
- Mid-level
- Bachelor's degree
- 1 year
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10d
Product Support Specialist
Abbott Laboratories —Princeton, NJ
- $29.15 - $58.35 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Associate's degree
- Health insurance
- Tuition reimbursement
Specialist, Portal Support
Ubique Group —Canton, GA
- $17 an hour
- Full-time
- Remote
- Analysis skills
- Organizational skills
- Computer skills
- Paid holidays
- Health insurance
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Support Specialist
Order.co —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Continuous improvement
- 1 year
- Communication skills
- Health insurance
- Dental insurance
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5d
Clinical Product Surveillance Specialist
Medline Industries —Northfield, IL
- $79,000 - $119,000 a year
- Full-time
- Nursing
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- 401(k)
Product Support Specialist
Hologic —Marlborough, MA
- $65,600 - $102,700 a year
- Weekends as needed
- Oracle
- Microsoft Outlook
- Mid-level
Applied HVAC/R Technical Service Specialist
cfm Distributors, Inc. —La Vista, NE
- $75,000 - $90,000 a year
- Nights as needed
- Classroom
- Schematics
- 5 years
- Health savings account
- Health insurance
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Adjunct RN (OBGYN) Clinical Instructor
Marsha Fuerst School of Nursing —Bakersfield, CA
- $55 - $60 an hour
- Part-time
- Hybrid work
- Nursing
- RN License
- PALS Certification
- Dental insurance
- Vision insurance
Quick Apply
Quality Control Specialist
Greenology Products, LLC —Raleigh, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Health insurance
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Customer Specialist
Components Company Inc —Brookfield, WI
- $60,000 - $75,000 a year
- Full-time
- 5 years
- Writing skills
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Customer Service Specialist
SOPREMA —Wadsworth, OH
- 8 hour shift
- Background check
- Customer service
- 5 years
- Health insurance
- Dental insurance
Quick Apply

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Product Complaint Specialist I

Meso Scale Diagnostics, LLC. -
Rockville, MD

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Job Details

$59,100 - $87,900 a year

Benefits

Paid parental leave
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Paid sick time
Pet insurance

Qualifications

Biology
Biotechnology
ISO certification process
Biochemistry
Quality management standards in production
Investigations regulatory compliance
Quality records maintenance
Defect resolution root cause analysis
Quality control preventive actions
Corrective and preventive actions (CAPA)
Metrics Reporting
Mid-level
Internal investigations
Bachelor's degree in biology
Data summary reports
Quality reports
Quality control data reporting
Documentation tools
Bachelor's degree in engineering
Continuous improvement
Certified Quality Auditor
Pharmaceutical company experience
Quality improvement
Compliance documentation
Organizational skills
Chemistry
Biomedical regulatory compliance
Productivity software
1 year
Cross-functional collaboration

Full Job Description

POSITION SUMMARY:

The Product Complaint Specialist I is responsible for ensuring all customer complaints and feedback for products and services are adequately documented and managed in accordance with internal procedures, ISO 9001 and 13485 standards, and applicable regulatory requirements.

DUTIES AND RESPONSIBILITIES

Assist in reviewing complaint records for completeness and accuracy prior to closure and collaborate with internal teams to ensure all required information is collected.
Assist in reviewing complaint investigations, including root cause analysis, for adequacy.
Collaborate with cross-functional teams to drive timely completion of investigations and related activities.
Assess the need for Corrective and Preventive Actions (CAPA) as a result of complaints.
Participate in Material Review Board meetings to review and approve product dispositions.
Generate, analyze, and report quality metrics to assess Quality Management System (QMS) performance and identify opportunities for improvement.
Assist with quality-related documentation (e.g., procedures, reports, assessments) related to complaint case management processes.
Assist during internal and external audits of the complaint-handling program by providing documentation and records, as needed.
Promote compliance and continual improvement of QMS processes and procedures across the organization.
Other duties as assigned.

EXPERIENCE AND QUALIFICATIONS

Bachelor’s degree in Biology, Chemistry, Biochemistry or other Life Sciences or Engineering discipline required.
- Equivalent combination of education and relevant experience considered.
One to two years of experience in biotechnology, medical devices, in vitro diagnostics, pharmaceuticals, or related industry preferred.
Previous experience developing metrics, analyzing data and generating reports preferred.
Previous experience supporting recalls, corrections, or field actions preferred.
ASQ Certification (e.g., CQE, CRE, CQA) preferred.

KNOWLEDGE, SKILLS AND ABILITIES

Working knowledge of ISO 9001 or ISO 13485 strongly preferred.
Understanding of quality principles, analytical problem solving, and root cause analysis methodologies preferred.
Solid verbal and written communication skills; able to translate complex technical issues into clear, concise summaries for stakeholders and management.
Ability to manage multiple priorities in a fast-paced, dynamic environment while meeting established timelines.
Proficiency in Microsoft Office Suite; ability to quickly learn new software tools.
Solid interpersonal skills with the ability to collaborate effectively across departments and functional areas.
High attention to detail, accuracy, and adherence to compliance requirements.

PHYSICAL DEMANDS

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

WORK ENVIRONMENT

This position is performed in a standard office environment.

COMPENSATION SUMMARY

The annual base salary for this position ranges from $59,100 to $87,900. This salary range represents a general guideline as MSD considers other factors when presenting an offer of employment, such as scope and responsibilities of the position, external market factors, and the candidate’s knowledge, skills, abilities, education and experience. Employees may qualify for a discretionary or non-discretionary bonus in addition to their base salary. These annual bonuses are intended to recognize individual performance and enable employees to benefit from the Company's overall success.

BENEFITS SUMMARY

At MSD, we offer a comprehensive benefits package to support our employees' well-being and financial security. In addition to competitive salaries, our benefits include medical, dental, and vision coverage, along with prescription benefits. We provide a 401(k) plan with company matching, flexible spending accounts, and company-paid short- and long-term disability insurance as well as group life and accidental death and dismemberment insurance. Our offerings also encompass paid vacation, paid sick leave, paid holidays, and paid parental leave, along with an employee assistance program. Additional voluntary perks include a fitness club membership contribution, pet insurance, identity theft protection, home and auto insurance discounts, and optional supplemental life insurance.

EEO STATEMENT

MSD is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We welcome applications from all qualified candidates, making employment decisions without regard to race, color, religion, creed, sex, genetic information, marital status, national origin, age, protected veteran status, pregnancy, disability status, or any other protected characteristic. For our full EEO statement, please visit here (https://www.mesoscale.com/en/our_company/careers/equal_employment_opportunity_statement). Meso Scale Diagnostics uses E-Verify (https://www.e-verify.gov/) to validate the work eligibility of candidates.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

product complaint specialist jobs

Product Complaint Specialist I

Product Support Specialist

Complaint Support Specialist

Assoc Product Complaint Specialist

Senior Complaint Specialist

Clinical Complaint Specialist

PRODUCT/DRUG SAFETY COORDINATOR AND CODING SPECIALIST

Customer Support

Product Quality Specialist

Regulatory Affairs Specialist (Food Manufacturing)

Product Support Specialist

Specialist, Portal Support

Support Specialist

Clinical Product Surveillance Specialist

Product Support Specialist

Applied HVAC/R Technical Service Specialist

Adjunct RN (OBGYN) Clinical Instructor

Quality Control Specialist

Customer Specialist

Customer Service Specialist

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