Top 30105 Second level support Jobs

Customer Support Specialist - Benefits Marketplace
Rippling —Remote
- $26.10 an hour
- Full-time
- Remote
- English
- Mid-level
- Office
Online English as a Second Language Teacher
Ramirez English —Remote
- $20 - $25 an hour
- Part-time
- Remote
- English
- Mid-level
- Bachelor's degree
Quick Apply
11d
Junior-Level Cartographic Analyst- Second Shift
UIE —Springfield, VA
- $70,000 - $80,000 a year
- Full-time
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- 3 years
- Health insurance
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Associate, Product Support
Berkeley Research Group, LLC —Remote
- $75,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
1d
Appeals Professional III (Weekend Work) (Part C)
TMF Health Quality Institute —Remote
- Weekends as needed
- Remote
- Writing skills
- Research
- Mid-level
- 401(k)
- Tuition reimbursement
Contact Center Representative - Work From Home
AWL —Houston, TX
- Part-time
- Remote
- Computer literacy
- Computer skills
- Leadership
- Work from home
- Opportunities for advancement
Quick Apply
Dispute Resolution Reviewer I
TMF Health Quality Institute —Remote
- Full-time
- Remote
- Research
- Mid-level
- Associate's degree
- AD&D insurance
- Disability insurance
Tier 1 Technical Support Representative (REMOTE WISCONSIN)
Aureon —La Crosse, WI
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply
Customer Support Specialist, Pay Run Management
Rippling —Washington, DC
- $22.19 - $23.49 an hour
- Full-time
- Remote
- Mid-level
- Office
- Bachelor's degree
Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply
Customer Support Specialist, Compliance
Rippling —Washington, DC
- $22.19 - $23.49 an hour
- Full-time
- Remote
- HIPAA
- English
- Mid-level
- Dental insurance
Level III Software Support Engineer
First American Bank —Elk Grove Village, IL
- $100,000 - $120,000 a year
- Full-time
- Computer science
- Azure
- 6 years
Remote Editorial Content Specialist
Turing —Remote
- $100 - $150 an hour
- Contract
- Remote
- English
- Mid-level
- Master's degree
Quick Apply
3d
Remote Technical Support
Mashgin —Remote
- Full-time
- Remote
- Ability to lift 50 pounds
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
IT Product Support Specialist
Great Minds —Washington, DC
- $69,000 - $77,000 a year
- Full-time
- Remote
- Background check
- Google Workspace
- Mid-level
Quick Apply
Travel Support Specialist-US Only
Rippling —Remote
- $22.19 - $23.49 an hour
- Full-time
- Remote
- English
- Mid-level
- Organizational skills
4d
Remote Healthcare Administrative Supervisor
Turing —Remote
- $100 - $150 an hour
- Contract
- Remote
- English
- Mid-level
- Administrative experience
Quick Apply
3d
Payroll and HR Support Specialist - Hybrid
Arcoro —Phoenix, AZ
- $55,000 - $60,000 a year
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Family Health Advocate - Remote
Sharecare —Remote
- $22 an hour
- 8 hour shift
- Remote
- Writing skills
- Physical & Rehabilitation Medicine
- Mid-level
- Health insurance
- Dental insurance
Dental Scheduler - Remote
Unique Management —Jeffersonville, IN
- $16 - $17 an hour
- Full-time
- Remote
- Background check
- Spanish
- English
- Paid holidays
- Disability insurance
Quick Apply

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Customer Support Specialist - Benefits Marketplace

Rippling -
Remote

Apply Now

Job Details

Full-time
$26.10 an hour

Qualifications

English
Experience with SaaS (as product category for technical sales engineers)
Customer support
SaaS

Full Job Description

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the team

The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.

Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.

At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development. If you are motivated, quick to adapt, and excited about contributing to a team that helps businesses operate more efficiently, we encourage you to apply and bring your unique talents to Rippling.

What you will do

Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues.
Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment.
Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.
Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
Document and track customer interactions, transactions, comments, and complaints using the company's CRM system.
Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers.
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.
Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.

What you will need

Associate's or Bachelor's degree
1-4 years of customer support experience in a SaaS business
Demonstrated experience in problem-solving and troubleshooting a SaaS product with attention to detail
Time management skills and ability to prioritize
Excellent communication skills, both written and verbal (in English)
Able to work Monday - Friday 9 AM - 5:30 PM PST

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

The pay range for this role is:
26.10 - 26.10 USD per hour(US Tier 1)
23.49 - 23.49 USD per hour(US Tier 2)
22.19 - 22.19 USD per hour(US Tier 3)

Apply Now

Refine Your Search

second level support jobs

Customer Support Specialist - Benefits Marketplace

Online English as a Second Language Teacher

Junior-Level Cartographic Analyst- Second Shift

Associate, Product Support

Appeals Professional III (Weekend Work) (Part C)

Contact Center Representative - Work From Home

Dispute Resolution Reviewer I

Tier 1 Technical Support Representative (REMOTE WISCONSIN)

Customer Support Specialist, Pay Run Management

Tier 1 Technical Support Representative (REMOTE IOWA)

Customer Support Specialist, Compliance

Level III Software Support Engineer

Remote Editorial Content Specialist

Remote Technical Support

IT Product Support Specialist

Travel Support Specialist-US Only

Remote Healthcare Administrative Supervisor

Payroll and HR Support Specialist - Hybrid

Family Health Advocate - Remote

Dental Scheduler - Remote

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