Top 553 Sharecare Jobs

Customer Service Representative - Remote
Sharecare —Remote
- Full-time
- Remote
- Microsoft Word
- Spanish
- Microsoft Outlook
9d
ROI Support Specialist - Remote
Sharecare —Remote
- Full-time
- Remote
- Microsoft Outlook
- HIPAA
- Research
9d
ROI Medical Records Specialist - Remote
Sharecare —Remote
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- HIPAA
Care Partner - Remote
Sharecare —Remote
- Full-time
- Remote
- Caregiving
- Mid-level
- High school diploma or GED
Family Health Advocate - Remote
Sharecare —Remote
- $22 an hour
- 8 hour shift
- Remote
- Writing skills
- Physical & Rehabilitation Medicine
- Mid-level
- Health insurance
- Dental insurance
Sr. ROI Medical Records Specialist - Remote (After Hours - Evening Shift)
Sharecare —Remote
- Full-time
- Remote
- HIPAA
- Mid-level
- 3 years
1d
Care Advisor - Veteran Support (Remote)
Sharecare —Remote
- Full-time
- Remote
- Military
- Writing skills
- Mid-level
Customer Service Manager - Remote
Sharecare —Remote
- Full-time
- Remote
- Writing skills
- Mid-level
- Travel
Health Coach - Remote
Sharecare —Remote
- $21.50 - $25.00 an hour
- Full-time
- Remote
- Bachelor's degree
- Psychology
- Communication skills
Operations Manager - Medical Records Retrieval (Remote)
Sharecare —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid time off
- Opportunities for advancement
9d
Director, State Licensure and Home Care Compliance - Remote
Sharecare —Remote
- Full-time
- Remote
- Research
- Supervising experience
- Bachelor's degree
Director, Project Management - Remote
Sharecare —Remote
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Continuous improvement
Certified Health Coach - Remote
Sharecare —Remote
- $21.50 - $25.00 an hour
- Full-time
- Remote
- Bachelor's degree
- Psychology
- Communication skills
Bilingual Customer Service Representative - Remote
Sharecare —Miami, FL
- Full-time
- Remote
- Microsoft Word
- Spanish
- Microsoft Outlook
Caregiver
CareLinx by Sharecare —Lyons, OR
- Part-time
- Background check
- Current TB test
- Pass drug screening
Caregiver
CareLinx by Sharecare —Franklin, TN
- Part-time
- Background check
- Current TB test
- Pass drug screening
Caregiver
CareLinx by Sharecare —Groveland, FL
- Part-time
- Background check
- Current TB test
- Pass drug screening
Caregiver
CareLinx by Sharecare —Java, VA
- Part-time
- Background check
- Current TB test
- Pass drug screening
On-Site Customer Service Representative - Milwaukee, WI
Sharecare —Milwaukee, WI
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
VBC Performance Specialist - Remote
Sharecare —Remote
- Full-time
- Remote
- Microsoft Outlook
- Mid-level
- Bachelor's degree

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Customer Service Representative - Remote

Sharecare -
Remote

Apply Now

Job Details

Full-time
9 days ago

Qualifications

Computer operation
Medical documentation
Computer literacy
Typing

Full Job Description

Job Description:

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com.

Job Summary:

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.

Essential Job Functions:

Identify, evaluate and prioritize caller needs, questions and concerns.
Formulate plans of resolution and respond appropriately and efficiently.
Maintain and restore customer satisfaction and partner with other teams as needed.
Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
Proactively educate caller on program benefits.
Meet or exceed established call center metrics, attendance standards and quality levels.
Use computer tools to accurately process and document information.
Develop rapport with callers and appropriately adjust communication style.
Provide accurate information about Sharecare programs and services.
Escalate issues internally and follow up on escalated issues.

Qualifications:

High School Diploma
Prior experience in a customer service related field preferred
Great communication skills
Must be able to multi-task
Must have medical records experience and knowledge of key elements of a valid ROI request
Understanding of HIPAA regulations preferred
General working knowledge of Microsoft Word & Outlook
Computer keyboard proficiency and internet navigation skills required
Have the ability to work effectively with others in a team environment
Ability to thrive in a fast-growing always changing environment
Bilingual in Spanish and English preferred

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Apply Now

Refine Your Search

sharecare jobs

Customer Service Representative - Remote

ROI Support Specialist - Remote

ROI Medical Records Specialist - Remote

Care Partner - Remote

Family Health Advocate - Remote

Sr. ROI Medical Records Specialist - Remote (After Hours - Evening Shift)

Care Advisor - Veteran Support (Remote)

Customer Service Manager - Remote

Health Coach - Remote

Operations Manager - Medical Records Retrieval (Remote)

Director, State Licensure and Home Care Compliance - Remote

Director, Project Management - Remote

Certified Health Coach - Remote

Bilingual Customer Service Representative - Remote

Caregiver

Caregiver

Caregiver

Caregiver

On-Site Customer Service Representative - Milwaukee, WI

VBC Performance Specialist - Remote

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