Top 14703 Tech support Jobs

Support / Systems Engineer
Uptime Legal Systems —Eden Prairie, MN
- Up to $55,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
TIER 2 HELPDESK TECHNICIAN
Techlocity —Indianapolis, IN
- $27.25 - $30.00 an hour
- Full-time
- Mid-level
- 3 years
- AWS
- Paid holidays
- Health insurance
Quick Apply
Software Support Technician
Celerant Technology Corp —Iselin, NJ
- $40,000 - $50,000 a year
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Windows
- Health insurance
- 401(k)
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IT Support Engineer (Hybrid - San Rafael)
Xantrion —San Rafael, CA
- $60,000 - $70,000 a year
- Full-time
- Computer literacy
- No experience needed
- Mid-level
- Paid training
- Health insurance
Quick Apply
10d
Help Desk Technician
NexTitle —Bellevue, WA
- $40,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Paid parental leave
- Health savings account
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IT Help Desk
eMazzanti Technologies —Hoboken, NJ
- Full-time
- Computer Science
- Computer literacy
- Windows
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IT Support Technician I
Grossberg Company LLP —Bethesda, MD
- $50,000 - $75,000 a year
- Online Application
- Office
- Windows
- High school diploma or GED
Quick Apply
Information Technology Associate I (Junior)
PEOPLE TECHNOLOGY AND PROCESSES LLC —Washington, DC
- $63,500 - $71,500 a year
- Full-time
- Office
- Computer networking
- Entry level
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Technical Support Analyst
FacilityOS —Annapolis, MD
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Health insurance
- Work from home
Quick Apply
Technical Support Specialist
Alpha Net Consulting LLC —Austin, TX
- $15.50 - $16.50 an hour
- Weekends as needed
- Background check
- Computer literacy
- Windows
Quick Apply
14d
Desktop Support Technician, Associate
LCG, Inc. —Bethesda, MD
- $28 - $32 an hour
- Computer Science
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
IT Support Administrator
Marcura —Atlanta, GA
- $54,900 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- 3 years
- Disability insurance
- Health insurance
Quick Apply
Desktop Support Technician
Kros-Wise —San Diego, CA
- $70,000 - $85,000 a year
- Full-time
- Computer Science
- Mid-level
- 3 years
Quick Apply
Technical Support Specialist - Level 1
Port Cyber —Kensington, MD
- $45,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Writing skills
Quick Apply
User Support & Junior Systems Administrator
FirmaTRUST —San Francisco, CA
- $70,000 - $95,000 a year
- Full-time
- Background check
- Google Workspace
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
IT Support Specialist
Augment Professional Services —Cypress, TX
- $40,000 - $60,000 a year
- Remote
- Computer science
- Azure
- Computer Science
Quick Apply
Technical Analyst, Pharmacy Support-Remote [M-F 10a-6:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
Quick Apply
IT Support Technician
Foxconn Industrial Internet - FII —Houston, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Specialist
HERITAGE PROVIDER NETWORK, INC. —Santa Clarita, CA
- $66,560 - $80,000 a year
- Clinic
- Bachelor's degree
- Travel
- Travel reimbursement
- Relocation assistance
Quick Apply
Computer Support Rep
Sid Harvey Industries I —Garden City, NY
- $25 - $28 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- ERP systems
- Profit sharing
- Paid holidays

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Support / Systems Engineer

Uptime Legal Systems -
Eden Prairie, MN

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Job Details

Full-time
Up to $55,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Customer communication
Teamwork
IT user and group management
GPO
Windows
Printer (troubleshooting support)
IT infrastructure
Desktop (troubleshooting support)
Remote access software
Azure AD
Networking equipment (troubleshooting support)
Network security appliance implementation
Productivity software
Desktop administration
Intune

Full Job Description

Are you an IT professional looking to work for an exciting, nationally recognized, award-winning company with a fun work environment that is reinventing legal tech?

Open Position | Support Engineer:

Uptime has a unique Support Engineer position – at its core it’s a Systems Engineer position. The systems you would be working on and supporting are a combination of Uptime’s infrastructure, cloud services, and end-user equipment. You will support lawyers and their staff as end-users on these platforms.

This is a growing team with members in United States and Canada. We encourage everyone on the help desk team to participate in all the tasks – from the most basic to the more complex. This provides an opportunity for employee growth, fosters teamwork, and ensures you will never have a boring day! Many employees have stated they have been able to learn more in a few months with Uptime than in years spent at other positions. Uptime is looking to expand its talented team with more hardworking, motivated individuals.

The primary responsibilities include:

End-User Support: Respond to and resolve client support requests ranging from password resets to unresponsive servers or slowness. Supporting end-users within Uptime’s cloud (terminal server) environment. Providing remote MSP support for Uptime's end-users.
Server Administration: Configure and support client servers hosted with Uptime.
Internal Alerts: Respond to and resolve internal alerts related to client servers (hosted with Uptime).

Support Engineers are expected to handle roughly 10-15 new tickets (client requests) per day and maintain an average of less than 30 open tickets at any given time. Key Performance Indicators include group metrics such as hold time and client satisfaction.

What You’ll Own in Your First 90 Days

Successfully ramp into Uptime’s cloud and MSP environment, including our terminal server infrastructure and client support workflows
Independently handle a full support queue (10–15 tickets/day) while maintaining KPI targets for response time and client satisfaction
Take ownership of recurring client issues and reduce repeat incidents through proactive troubleshooting and documentation
Build confidence supporting law firm end-users, translating technical issues into clear, actionable communication

Our help desk is currently staffed in 5 shifts that cover 5 am – 7 pm Central. We are currently hiring for shift 4: 10:00am-6:30pm and shift 5: 10:30am-7:pm. Uptime offers hybrid in-office / work-from-home after an initial 90-day training period and based on performance.

Ideal Candidate:

Our ideal candidate is an IT Professional who has a go-getter attitude, and is comfortable talking with non-technical end-users and asking technical questions and troubleshooting in layman’s terms – after all, customer service is the name of the game.

This position requires prior hands-on work experience in IT and core competency in the following technologies:

Microsoft Server
Active Directory and Group Policy Management
MS Remote Desktop Services
Microsoft 365, Intune and Entra ID
Network Printer troubleshooting
Hardware Firewalls
Microsoft Office

You will come face to face with these technologies on a daily basis. A basic understanding of them and how to troubleshoot issues is required.

Working knowledge of the following technologies is a definite bonus:

Tools we use, such as ConnectWise Manage, Ninja RMM, and ScreenConnect
Veeam Backup and Replication
Enterprise Server & Storage Hardware (Dell PowerEdge, Nimble)
Citrix & FSLogix

The Company / Who We Are:
Uptime Legal: A new kind of Legal Technology Company.

We build products that help law firms do the important work that they do.

Our company provides Managed IT Services, cloud services, document management, and legal application consulting to law firms across North America.

We were ranked among Inc. Magazine’s list of 5000 fastest-growing private companies in America for eight consecutive years.

We have offices in Eden Prairie, MN (our headquarters), Austin, TX, and Toronto, Canada.

Learn more about Uptime Legal: https://www.uptimelegal.com/company/

What we offer:

A fun environment, room for developing and growing your technical skillset and background, and of course a salary.

The salary is $55,000.

Other benefits include paid time off, a medical package with medical and dental insurance, a health savings account (HSA), 401(k) with 3% safe-harbor (guaranteed 3% 401(k) company contribution), and access to building fitness center.

Pay: Up to $55,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):

This position requires you to work from our offices in Eden Prairie, MN. Are you currently located in an area that would allow you to commute to and work from our Eden Prairie offices?
We are currently hiring for the 10:00am - 6:30pm shift and the 10:30am - 7pm shifts (Central time). Please confirm which shift you prefer.

Experience:

Firewall configuration / support (namely WatchGuard): 1 year (Preferred)
Microsoft Windows Server: 1 year (Required)
Active Directory / GPO: 1 year (Required)
M365 / Intune / Entra user and device administration: 1 year (Required)
Help desk: 1 year (Required)

Work Location: In person

Quick Apply

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