Top 2849 Tier 1 tech support Jobs

Junior Enterprise Support Technician - Tier 2
KeyLogic Systems —Alexandria, VA
- $50,000 a year
- Call employer
- Hybrid work
- Background check
- 6 years
- Computer Science
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4d
IT Tech Support - Tier 1 Analyst
Effortless Office —Remote
- $18 - $20 an hour
- Full-time
- Remote
- Windows
- Microsoft Office
- High school diploma or GED
- Paid holidays
- Health insurance
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Digital Tech Support Analyst
Caterpillar —Chicago, IL
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- Full-time
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- Pass drug screening
- Research
- Health savings account
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Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
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Care Specialist (Overnight Hours)
Empathy —Remote
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- Overnight shift
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JD Edwards Support Tech
Stellar IT Solutions LLC —St. Louis, MO
- $40 - $45 an hour
- Day shift
- Remote
- Mid-level
- SQL
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Customer Support Analyst, Tier I
Agfa —Remote
- Remote
- Computer Science
- Mid-level
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4d
IT Mart Tech Support
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Hybrid work
- Computer literacy
- Mid-level
- Experience equivalent to degree accepted
- Paid time off
- 401(k) matching
Tier 1 Tech Support Help Desk
Gould Intelligent —Phoenix, AZ
- $18 - $19 an hour
- Email
- Background check
- US work authorization
- In-person
Customer Retention Specialist (Tier 1)
Retention Express —Remote
- $0 a year
- Full-time
- Remote
- Spanish
- English
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Tech Reception (Tier 1)
BobCAD-CAM —Tampa, FL
- Full-time
- Bilingual
- Microsoft Excel
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Technical Support Agent
PAR —Remote
- $19 - $22 an hour
- Overtime
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Tech Specialist 1 (Helpdesk Technician) -Tysons, VA
M.C. Dean, Inc —Tysons, VA
- $75,520 - $94,400 a year
- Full-time
- 6 years
- Mid-level
- High school diploma or GED
- Paid parental leave
- Disability insurance
MSP Tier 1 IT Support Tech-Not Remote
TeamLogic IT, Durham, NC —Durham, NC
- $22 - $28 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- Health insurance
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IT Support Services Tier 1
Dataperk LLC —Pensacola, FL
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Paid holidays
- Disability insurance
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Tier 1 Tech Support- Help Desk
Colonial Electric Supply —King of Prussia, PA
- $50,000 a year
- Overtime
- Mid-level
- Office
- Reliable transportation
- Paid parental leave
- Health savings account
Quick Apply
Tier 1 Technician (In-Office)
Clearbridge Business Solutions —Kent, WA
- Full-time
- Hybrid work
- Writing skills
- Office
- Windows
- Opportunities for advancement
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Tier 1 Technical Support Specialist
Encompass Technology —Houston, TX
- $20 - $25 an hour
- Overtime
- Background check
- Google Workspace
- Pass drug screening
- Travel reimbursement
- Mileage reimbursement
Quick Apply
IT Support Specialist I
North Park University —Chicago, IL
- $45,000 - $50,000 a year
- Full-time
- Hybrid work
- Management
- Windows
- University
- Commuter assistance
- Disability insurance
Quick Apply
District Tech Support Associate - Tier 1
Barrington 220 School District —Barrington, IL
- $22.63 - $23.53 an hour
- Extended hours
- Classroom
- Word processing
- Computer literacy

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Junior Enterprise Support Technician - Tier 2

KeyLogic Systems -
Alexandria, VA

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Job Details

$50,000 a year
4 days ago

Qualifications

IT service management
Windows
Desktop (troubleshooting support)
ServiceNow
Active Directory management
Ticketing system technical support

Full Job Description

Position: Junior Enterprise Support Tech – Tier 2

Location: HYBRID – Alexandria, VA

Salary: $50k + Comprehensive benefits package

Clearance: Must be eligible to obtain a Public Trust (US citizen/Green Card)

KeyLogic is actively seeking a Tier 2 Enterprise Support Tech who must be organized, logical, and understand how quickly resolve or enact necessary changes to address customer issues and requests. Our customers rely on these technicians to work through complicated and complex matters that are reported to the Service Desk and escalated from other technical support areas.

NOTE: Remote but must live within a 2-hour drive to Alexandria, VA.

JOB DUTIES:

Investigate and troubleshoot Tier 1, Tier 2 and Tier 3 level technical issues reported to SMP queues, email and walkup, utilizing available knowledge and approved remediation tools
Perform remote investigations, apply advanced troubleshooting and resolution of enterprise-wide issues, specific root causes, and report on technical information
Contribute to the Knowledgebase system and maintain information within
Contribute to team process, troubleshooting and efficiency improvements
Participate in special project assignments, and commit support coverage and backup roles
Provide on-site, in-person support when requested or required to do so
Additional support responsibilities and duties to be assigned based on business need

REQUIRED EXPERIENCE:

Minimum of six (6) years of work experience in the computer field, with a minimum of three (3) years in a help-desk area, and two (2) years at a mid/senior level position, to include the following:

1 year of uninterrupted, high-volume; 5,000+ user Call-Center, with Tier 2 or higher experience
1 year of practical hands-on experience with the following: Microsoft Windows 10, Active Directory, RSA FOB, Permissions/Shares, and Drive Mappings
Understanding of ITIL concepts, Service Desk, and Service Now (SMP) operational processes

DESIRED EDUCATION & CERTIFICATIONS:

Bachelor’s degree in computer sciences (or related technical field), related work experience and one or more of the following in active status: Microsoft MCSE/MCSA/MCP, Microsoft Windows 10 Certification, or equivalent.

About KeyLogic:

Supporting critical missions at the intersection of data and science, KeyLogic provides mission management, systems analysis, data analytics, digital transformation, and cybersecurity to customers in the energy, federal civilian, and defense sectors, with a 20+ year portfolio of successes supporting DOE, DOC, EPA, DOD, DHS, FBI, and other federal agencies challenged with complex missions. We help our customers solve the world’s most challenging problems with unsurpassed anticipatory service.

KeyLogic employs over 400 team members, including systems designers, developers, data scientists, IT and cybersecurity specialists, engineers, mission experts, program managers, and more than 70 Ph.D. scientists. This multidisciplinary team works together solving challenging problems with anticipatory service—always staying one step ahead—benefiting our customers, and ultimately helping build a better world.

We are committed to the success of each customer’s mission. We care enough to make their mission our mission and their success our success. We take technical service delivery to a level above our peers. Our anticipatory service is best-in-class.

KeyLogic is an Equal Opportunity/Equal Access Employer. KeyLogic is committed to a policy of non-discrimination against individuals on the basis of any legally protected status.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Request for accommodation will be considered on a case-by-case basis.

Job Code:

2770

Work Location: In person

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