patient services representative

senior computer operator

human resources coordinator

capture manager

timekeeper

Livanta

What is the best part of working at the company?
I can't think of a good thing about Livanta.

What is the most stressful part about working at the company?
I worked there for 6x years without a single raise. They raised their insurance every year. The management is comprised of family and friends of the leadership. They cheat their federal contract statistics and expect you to cooperate. 

What is the work environment and culture like at the company?
Toxic. They have the tendency to single people out. Much of the staff is comprised of relatives. They divert attention away from the family staff and focus blame on people they don't like.

What is a typical day like for you at the company?
I was Jr. Network Admin III. I was responsible for server checks. Phone tech support. Building new hire workspaces through Amazon work spaces. In a day you can get over 400x tickets from users. They don't give you time to finish tasks. If you dont meet their unreasonable expectations they blame.you for department failures.

Livanta was not what I expected at all! Sometimes when you read the reviews of a company, good or bad you should believe it! Two managers with the company are very smart mouthed, with one being worst than the other, I felt like I was not properly trained for the position, at all, You are micromanaged with no end and every minute of your time there has to be accounted for, You will have a headache for the day,from the bright lights, and the heat from the computers, lights and the body heat from others, no 401k and no room for growth, there is favoritism for those that kiss up, so if that’s what you do you will get leeway with a lot of things, if not expect nothing you do to be right. This job is not what I expected at all, and I am disappointed to say the least.

I have been working in the capacity of supervisor for most of my jobs.  In the job I am in now, I find a typical day is productive and fast pace.  I have learned through the years that having an agenda daily helps keep me focus and able to complete the daily task.  My accomplishment and satisfaction is to have received the trust of my co-workers and helped them reach their knowledge potential in the job.  The hardest part of my job is listening to the sad stories of some elderly patients and I cannot help in their situation only by listening and encouragement.  The other side of the story is also be able to help them get a resolution for their problem.   I enjoy working with people and the communication and rapport I have with staff.

It’s a big pro that the company allows the opportunity to wfh in this role I’m in, but that’s probably where the pros stop.
The work is mind-numbing, it feels like I’m actually working a glorified call center job rather than something that complements my actual profession. Call outs happen almost every day and it’s never just one person, it’s 3 to 5 call-offs, and it adds to everyone else’s duties, so I can easily have 5 additional cases to complete at 8:30 am when management releases the updated duties. Since it’s salary work, more often than not, I clock out an hour after I’m initially scheduled for, and there’s no compensation for working this overtime despite having finished my duties for the day. I know many say it’s a dream for them to wfh, but do it somewhere else, not here.

I work on the appeals side as there are many different departments in the company. My trainers were great and I can still go to them for help anytime they're also working. Even though it's a WFH environment, it's easy to get a hold of someone whenever I need help. There is still obvious team work that goes on in our department.  For example, if I'm running behind on my caseload, others are assisting to help close my cases. I just wish I got paid more. Management is also fine as they're always available to answer my questions & guide me in the right direction. Overall, I like working here. I would love it if our pay was increased.

This was an agency that was "captured" by their need to go along with Medicare need to limit assistance to patients. There was a willful process to not allow appeals to be successful and employees did not advocate for the patients, but for the physician's who prematurely discharged patients. They were also very quick to violate HIPPA when it suited their management needs. They recorded phone conversations without letting anyone aware that they were being recorded. Illegal in the state of Nevada and of HIPPA

Livanta is a productive and fast paced environment, I worked in the call center, doingof intake  appeals,  where you can help beneficiaries in a timely and  orderly fashion while informing them of their rights to an appeal. My co-workers are the best and considered family. The hardest part of the job is telling a patient that their appeal was denied. The most enjoyable part of the job is knowing you are helping someone.

A typical day at Livanta, consists of mostly outbound calls to medical facilities to inform them of Medicare audits to ensure on time receipt of responses. I liked the small intimate office environment. My fellow co-workers were very helpful and friendly. Management were always readily available if additional assistance was warranted to complete assigned tasks. The work was steady. I enjoyed being able to work at my own pace.

the work we do helping patients and families was great, the coworkers were good but the management was bad, no raise for 4 years, no approved time off, favoritism within management having family get hired only and non experienced people, no benefits as to bonuses, not even a high five. they are unfair and make up the rules as they go depending on employee they are "coaching". they are very bad managed.they do not appreciate the hard work everyone does. when you go above and beyond they write you up.

Don't do it. Pay is good. Health Insurance is offered as it vacation/sick time. Some what flexible schedule but it depends on who you have for a manager. Departments are inconsistent with "rules". Policy is constantly changing but only enforced when it fits the needs of the company. No 401K. No option for advancement. No raises unless you are lucky enough to be "appointed" supervisor/manager. Communication skills are lacking...on a good day. Most days communication is non-existent.

Top Job Titles	Average Salary
Patient services representative 5 salaries reported	$17.61 per hour
Senior computer operator 1 salary reported	$25.43 per hour
Human resources coordinator 1 salary reported	$31.83 per hour
Capture manager 2 salaries reported	$155,675 per year
Timekeeper 1 salary reported	$23.50 per hour

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