instructional designer

training specialist

recruiter

billing analyst

administrative assistant

MasterWord Services

Having spent over a decade at MasterWord in various roles, I've come to appreciate the unique environment that this company offers. It's a place brimming with opportunities for those eager to learn, grow, and push the limits of their potential. However, it's crucial to understand that MasterWord is not for everyone. If you're looking for a structured, predictable 9 to 5 job, MasterWord might not be the place for you. The company thrives on an entrepreneurial spirit, often requiring us to navigate through hectic and seemingly chaotic situations. But it's within this environment that creativity and innovation flourish. Those who show initiative, who are not afraid to roll up their sleeves and dive into the work, will find themselves right at home. MasterWord values thinkers and doers over talkers. The success stories here are of individuals who didn't wait for directions but took the lead, showcasing their creativity, drive, and determination to advance the company's mission. I understand the mixed reviews and why some may find the environment at MasterWord challenging or not to their liking. The company's dynamic nature requires a level of flexibility and resilience not everyone is prepared for. It's about being open to learning, eager to improve, and driven to succeed. MasterWord is a place where your ideas can come to life, where each day is a chance to challenge yourself and grow. It's suited for individuals with a strong desire to contribute, learn, and make a difference. If you possess the heart, the curiosity, and the drive, there is no better place to be.

It's crazy working with this company.  Any training you pay for it.  No benefits.  Payroll account always  messed up my payments.  Last year they breach the contract we interpreters signed with this company they reduced our payment from minimum two hours to 1 hr. We had to pay for our own expenses such as vehicle expenses  In surance tolls and some parking were not reimbursed.  They keep us as contractors but we worked on a schedule set by Masterword, follow all their instructions and obey their rules and performed jobs at their own settings  good way to have people working as contractors but rules and regulations are set as employees, they issue you a batch bearing their name Interpreter ID number with your picture and set the instructions on how you have to perform inso they issue a 1099 instead of a w-2.  This company needs to be investigated by DOL and IRS as they're breaking employment rules.

If this job is for the the Ft. Bliss area, don’t do it!  At first it starts great, later the cliques form.   If you don’t join the cliques, you won’t get your way.  There will be lots of gossiping because you have 12 hours of downtime the majority of the time.  Schedule is great, work 3 12 hour shifts and one half day.  I feel that was the only pro to this place.  I was there about two years as many of us and didn’t receive a raise.  The coordinators were either immature or titles went to their heads.  Making suggestions to management won’t be taken into consideration unless you are one of them.  Oh yeah, and don’t count on management for anything.  If you are reported for something you did wrong, you will pretty much be asked in so many words to bow down.  And yes, you will deal with nepotism and favoritism.  If you don’t mind all this, go ahead and apply. 

What is the best part of working at the company?
The best part of working for MasterWord is the excellent staff that lends assistance to those of us in the field. The are extremely accommodating and understanding. In addition, they always ensure that the communication is clear.

What is the most stressful part about working at the company?
As an in-person interpreter, I have yet to encounter any stressful situation with MasterWord.

What is the work environment and culture like at the company?
The communication channels are always open. It is a great environment.

What is a typical day like for you at the company?
On any given day, I may receive an assignment for which I made myself available. I appreciate how the coordinators distribute said assignments.

I wouldn't recommend working here unless as a freelance contractor. Staff changes such as layoffs happen suddenly and without severance benefits, leaving employees jobless without advance warning or helpful assistance. Even key department employees have no job security. After layoffs, they offer "contract" work to the employees they just cut, but it never pans out. The CEO doesn't trust her advisors and department directors, so she is overworked trying to control everything and her decisions are all over. The health and employee benefits are bare minimum. Each department is just trying to survive and interdepartmental communication and policies are severely stunted. 

The purpose is to help but the company management onsite it has no intentions to help the employees.  There’s a lot of nepotism in this company whole families are working together and under management supervision, people are not even qualified for the job and since they are family or friends of management they get the job.  The pay is nothing compared with other companies onsite they pay 20/hr where the other company pays 28/ hr for the same job, and don’t even think of asking to match it.  Overall management is terrible, dreadful not until they do a clean up will the company serve it’s purpose.

I applied for a position as an interpreter. I had to go through an extensive hiring process in which I had to stop working for hours to complete it.  Before staring this process I asked what the call volume was like and they told me " high". I was hired by the company and the volume 0. It has been zero for months, I have never taken a single call with this company. I found this to be very disrespectful, to make somebody go through an extensive hiring process for a company that in which I've never made a cent from. All those hours I spent not taking other calls for other companies will never be compensated.

Mgmt requires everything go through one person.  You get hired to do a job you cant do because you need permission to do every aspect, and your given jobs to do that are not in your job description.  Some Mgrs and owner are bullies and need you for their own personal reasons.  

Great employees but horrible mgmt and company design.  Cut throat and selfish.  No cares about any ones personal life or health.  Director of operations has great potential but not under the owner.

I don't recommend experienced interpreters/translators working with this company. You'll have no job security, no matter your profesional background. You'd have to befriend and become drinking buddies with the leads if you want to have job security at this site. If anything look into Garda, it was too late for us. 

i am a free lance interpreter, so i mainly work with clients on site.
i great the clients, introduce myself to both sides and refer the agency 'masterword".
i really enjoy the interpretation, because i feel like very competent with what i am doing, and i really feel satisfied when i see the clients are able to communicate efficiently and are able to go on in their treatments plans, even though they are limited english speakers.

Top Job Titles	Average Salary
Instructional designer 3 salaries reported	$18.00 per hour
Training specialist 1 salary reported	$15.50 per hour
Recruiter 1 salary reported	$45,000 per year
Billing analyst 1 salary reported	$40,000 per year
Administrative assistant 1 salary reported	$40,500 per year

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