front desk agent

assistant general manager

sales coordinator

social media manager

sales manager

Midas Hospitality

A day consisted of: assisting guests in the breakfast area, making coffee every half hour, guest check-in and check-out process, cash handling if a guest paid cash for their stay, follow up with default guests credit cards/balances, make reservations, confirm reservations, and cancel reservations. Set up banquet room, and set up the routing of their charges to a master account, follow up with guests requests, such as foam pillows, extra towels/linens, etc. Put in new group contracts and the information, learn how to block a certain number of rooms for a group. bake cookies for the guests each afternoon, assist guests with luggage and requests...

I learned the different policies and procedures of the hotel being so small, and low volume.. 

Management was failing a bit there, no consistency, and just didnt know how to run it. I would think management should be the role models for everyone to follow, but there they werent...most guests would like to see them mingle and have conversation, but that was a downfall... 

Co-workers were very catty, irresponsible, and inexperienced..
I would have to say the hardest part of the job, is coming from a large hotel to a small hotel..it is certainly different, and no one knows how to react with the ideas that you try to bring...

I enjoyed the guests the most and providing everyday great quality service and building relationships with them personally. The management above me wasn't what I expected or fair at times but there were times of situations that came about and my manager would help me grow more into becoming the best of me I could. There were times I felt overlooked for my work, not treated fairly, or appreciated for my work ethics instead I was criticized daily and judged. Even tho I would be the only one working and dedicating myself into finishing the work or making sure things were organized and operational for my team to be successful. 

Every day at Midas Hospitality is dynamic and engaging. As an Assistant General Manager at Springhill Suites in Lenexa, Kansas, my typical day involves overseeing operations, ensuring guest satisfaction, and supporting our dedicated team. Whether it's coordinating with different departments or addressing guest inquiries, there's always something new to learn and accomplish.
The most enjoyable part of the job is the opportunity to interact with guests and make their stay memorable. Seeing the positive impact we have on our guests' experiences is incredibly gratifying. Additionally, working with a fantastic team that feels like a second family adds to the overall enjoyment.

I highly recommend Midas Hospitality to anyone looking for a fulfilling career in the hospitality industry. The company's dedication to excellence and employee satisfaction makes it an outstanding place to work.

Working at Vīb Hotel as a front desk agent has been a valuable experience that has strengthened my skills in customer service, problem-solving, and multitasking. Each day brings new challenges, from handling guest check-ins and addressing concerns to managing reservations and coordinating with housekeeping. I’ve developed the ability to stay calm under pressure, ensuring guests have a smooth and enjoyable stay.

One of the most rewarding parts of the job is interacting with a diverse range of guests and making their experience memorable. I’ve gained confidence in resolving conflicts and learned how to anticipate guest needs proactively. Additionally, working in hospitality has enhanced my communication skills and ability to work as part of a team.

Overall, Vīb Hotel has provided a great environment for growth, and I appreciate the fast-paced atmosphere that keeps me engaged. This role has reinforced my passion for providing excellent service and contributing to a positive guest experience.

I’m upcoming my five year anniversary with midas hospitality this year. In my 32 years in hospitality I’ve never encountered a culture like the one at Midas. So many great people that truly care about your success and development. In Charlotte we have gone from 2 hotels to 8 and it has afforded so many advancement opportunities for me and my team. I’m proud to work for Midas and proud to see 3 AGM’s promoted to GM’s.  Everyone learns and grows together.  We recently gave the entire company a $1 an hour raise during a pandemic. Great benefits, PTO, 401k, insurance. How you treat the team really translates into success. The engaged happy team creates Midas moments for our guests which leads to very happy guests, awards, promotions, and great results for ownership. 

Management provides you with little to no training expects you to complete the execute tasks that you are not trained on and then puts blame upon you for not completing such tasks. This solely seems because upper management does not even know how to complete tasks that are to be executed.  For a company that says they have outstanding core values and that they treat each other like family it's more like you're treated like the red headed stepchild.   They promise room for advancement and better opportunities within the company but they don't want to ensure that you get the information and training to do so it is like you're a place holder. When there are plans in place on how to counsel an employee so that they can better themselves Sometimes they are just plain out not followed.

Company offers very little support, and makes snap decisions that makes clear they view staff as disposable.
As a manager, I worked on average 6 days a week, 13+ hours a day. When I arrived this property was failing by any meaningful measurement. In a few months, the property was rapidly improving and the guests were noticing. I was hired well above the tiny budgeted salary. The monthly touch bases with my boss always went well. A few weeks after one touch base, I was let go with a reason that contradicted the positive discussion during my last touch base. The company as a whole was way under budget and my salary was over budget.  The property's worst problems were fixed and they saw an opportunity to save money.

I was not familiar with Midas when I joined, and they are really just a St Louis operation.  That being said, directors and corp management never came by or introduced themselves when at the hotel.  Looking back, I know why now:  The hotel has had a 500% staff turnover rate in the past year.  Front desk has had about 15-20 new staff, housekeeping about 40-50, engineering the least with about 10.  They don't believe in reviews or raises and if they don't want the staff to know how much money our hotel is making (a lot), the managers shouldn't leave the monthly and quarterly financials on the copy machine for anyone to see.

Not a good company at all. I highly recommend not working for this company. They don't stand behind there founding values and culture. 

You are terribly micromanaged and your successes are not valued. If your scores for the hotel fall below brand for 1 month they fire you even if you have been there years. 

The job is 24/7 always on call and you get no support from the central office. The environment is hard to explain it is basically very uncomfortable because everyone is scared to throw someone else under the bus. Everyone is in fear of losing there job.

Health care is over 1,000 a month for family. Dental costs 85.00 per month and vision is about 10.00 a month. Pto you get a week per year.

That's about it I would not waste your minutes here.

Top Job Titles	Average Salary
Front desk agent 1 salary reported	$13.00 per hour
Assistant general manager 2 salaries reported	$58,750 per year
Sales coordinator 1 salary reported	$16.00 per hour
Social media manager 1 salary reported	$50,000 per year
Sales manager 1 salary reported	$47,500 per year

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