account manager

customer success manager

collection agent

accounts payable specialist

inside sales manager

SoftwareOne

A typical day involved communication, organization, and strategy, prioritizing customer inquiries, managing tasks and projects, and using the CRM system. I learned best practices, effective communication, relationship building, time management, and customer service. Management often lacked skills and care, affecting morale. The culture was lacking, with limited engagement and support. The hardest part was dealing with low compensation and unsupportive management, while the most enjoyable was ensuring customer satisfaction. The compensation was below market for the workload, and bonus payouts rarely reached 100%, so discussing total compensation during interviews requires caution. Although the benefits were above average, management lacked skills, maturity, and care, resulting in poor job security and limited advancement opportunities—being in the "club" was essential for safety and advancement. Despite a good work-life balance, the overall job culture was lacking, which negatively impacted my experience. Overall, I developed a diverse skill set, enhancing time management, communication, relationship building, and business growth.

Unfortunately, I was let go out of no where due to a structure reorganization and operational costs being to high. The people are great, the culture is fantastic, but you have to question leadership when they start to hire tons of people one year and start letting go of people the following. The organization changed a lot over the time frame I was there as the business strategy they had as a reseller they were trying to leave to become a services organization so you need to be very up for change and adaptable. The services they are going towards were not well planned out and training was not the greatest. Overall though, the company is a great place. You just need to be ready for changes when they come and be ready to push the services they want.

SoftwareONE has one of the best company cultures I have ever been apart of. You have great visibility from higher up leadership and there are no barriers. However, that comes with a price. When companies value the culture there are other aspects that are underwhelming. Pay as an Account Manager is severely underpaid compared to the rest of the industry. Not to mention the workload is overbearing for most in the position with no plan in place to fix it.

The company is great to work for.  The sales staff is very helpful with new employees.

However, the Finance department is horrible.  There is "creative accounting" being done by the Finance Manager.  There is discriminatory actions as the Finance Managers has blatant "favorites".  Approximately 5 employees have left due to the inconsistency and inability to respond to all requests by sales staff and finance staff by the Finance Manager.

Great company culture and leadership.  Lots of competition and slim margins - not a ton of differentiation.  If you have a huge book of business that you've inherited to return, you will do well.  If you are purely a new acquisitions individual, you should allow 18+ months to dedicate toward this objective.  Also, a Software Licensing Certification is a requirement so you must train and complete this within your first year as well.  This is a high pressure test.

While SoftwareOne is a great company to work for, and management is really well done, benefits are fair, salary is competitive, and incredibly smart engineers with a good work/life balance and great training.  The problem is that my management after the acquisitions made the company very difficult to work for with unreal expectations and a poor balance of work and life. I also took a large paycut as well.

Great management and corporate culture.  Company is passionate about success and customer satisfaction. SWO has gained incredible respect with major vendors like Microsoft, VMWare, Adobe and Oracle.

SoftwareONE has been a huge learning experience to me, where I have been able to develop and mature personal and professionally. 
It is a very fast-paced company, so you always need to give your best. I love the fact that it's a global organization with little bureaucracy and great working teams.

- Global Software Reseller and Microsoft System's Integrator
- Autonomy, independent leadership
- Microsoft Partner - Global Leader
- Entrepreneurial
- Strong software Partnership's
- High Quality Sales Team

Company Operated like a Startup and lacked Direction. They Lacked communication and there was not enough effort put into their Satellite location. The training was held almost a month after hire and should been done the first week.
Its easy to feel lost and unappreciated.

Top Job Titles	Average Salary
Account manager 3 salaries reported	$59,333 per year
Customer success manager 3 salaries reported	$74,000 per year
Collection agent 1 salary reported	$43,000 per year
Accounts payable specialist 3 salaries reported	$50,833 per year
Inside sales manager 2 salaries reported	$85,000 per year

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