JOB POSITION OVERVIEW
The Digital Marketing Coordinator supports our Account Services team by turning client conversations, priorities, and strategies into organized, actionable marketing projects.
You will help prepare for client meetings, participate in meetings, take detailed notes, identify next steps, and translate those conversations into clearly assigned actions in our project management software.
From there, you will help own those actions through completion by coordinating across departments, tracking progress, following up proactively, identifying blockers, and escalating issues when needed.
This is a fast-paced, fully remote role for someone who is highly organized, action-oriented, an excellent communicator, and comfortable managing multiple clients and priorities at once.
We can teach you our processes, services, and marketing strategy. You must bring the initiative, communication skills, accountability, technical confidence, and follow-through needed to succeed in a remote agency environment.
JOB RESPONSIBILITIES & DUTIES
Client Support and Account Services
- Support Senior Account Services leadership in the day-to-day management of assigned client accounts.
- Prepare for client meetings by reviewing project statuses, open actions, deadlines, reporting, and previous notes.
- Attend and actively participate in client meetings, capturing decisions, action items, owners, deadlines, and follow-up needs.
- Communicate professionally with clients through meetings, email, and other channels.
- Follow up with clients for approvals, feedback, assets, decisions, or information needed to keep work moving.
- Help translate marketing strategies, reporting, technical information, and team updates into clear client communication.
- Maintain a positive, solutions-oriented approach when handling client questions, concerns, or negative feedback.
- Proactively communicate account risks, blockers, and important updates to Account Services leadership.
- Support client onboarding and coordination across multiple marketing services.
Project Management & Coordination
- Translate client meetings, emails, requests, and internal discussions into clear, actionable tasks within our project management software.
- Ensure assigned actions include the context, instructions, deadlines, supporting materials, and details needed for successful execution.
- Assign work to the appropriate team member or department and coordinate projects requiring cross-department collaboration.
- Maintain visibility into assigned actions through completion rather than treating delegation as the end of ownership.
- Proactively follow up on upcoming, stalled, past-due, or at-risk work.
- Identify blockers and take the appropriate next step, whether that means following up internally, contacting the client, or escalating for support.
- Keep actions, statuses, deadlines, notes, and next steps within our project management software accurate and current.
- Assign yourself follow-up or coordination work when needed to keep projects moving.
- Help ensure client commitments and internal action items do not fall through the cracks.
- Support and improve workflows, templates, documentation, and project management processes.
Marketing Strategy Support
- Collaborate with Account Services leadership and marketing specialists on campaign planning and client strategy.
- Maintain a working understanding of the agency’s digital marketing services so you can communicate intelligently with clients and coordinate effectively with specialists.
- Help interpret reporting, campaign performance, and technical recommendations into clear client-facing communication.
- Participate in brainstorming, planning, and strategy discussions.
- Continuously build your knowledge of digital marketing, account management, and project management.
WHAT IT TAKES TO SUCCEED
We operate with a culture of extreme ownership.
When you own something, you stay engaged until it reaches the finish line. If something is blocked, you follow up. If information is missing, you ask for it. If a deadline is at risk, you raise the concern early. If something requires escalation, you provide the context needed to help solve it.
You should be someone who:
- Takes initiative without needing every next step assigned.
- Is highly self-motivated and comfortable working independently.
- Proactively follows up with teammates and clients to keep work moving.
- Manages multiple clients, deadlines, and competing priorities without losing track of details.
- Communicates early, clearly, and frequently.
- Is comfortable professionally following up repeatedly when necessary to get answers and keep projects moving.
- Reviews your own work and takes responsibility for quality.
- Is resourceful and looks for solutions before immediately escalating a problem.
- Knows when escalation is necessary and communicates issues clearly.
- Handles direct feedback and difficult client conversations professionally and objectively.
- Remains positive and solutions-oriented under pressure.
- Thrives with clear goals and the autonomy to determine how to accomplish them.
- Is hungry to learn, grow, and take on increasing responsibility.
As a remote team, communication is a core requirement of this role. We would rather you thoughtfully overcommunicate than leave clients or teammates wondering about the status of something.
POSITION REQUIREMENTS & QUALIFICATIONS
Degree Requirements
- Bachelor’s Degree in Marketing, Communications, Business, Project Management, or a related field preferred, but equivalent professional experience will be considered.
Experience
- 3+ years of experience in digital marketing, account services, client services, project management, or a related role.
- Agency or similarly fast-paced marketing experience strongly preferred.
- Experience managing multiple projects, deadlines, stakeholders, or client accounts simultaneously.
- Experience working directly with clients or external stakeholders.
- Experience using project management software to assign, track, document, and manage work through completion.
- Working knowledge of digital marketing concepts across areas such as SEO, paid advertising, social media, email marketing, CRM/automation, websites, content, analytics, and lead generation.
You do not need to be the technical specialist executing every marketing service, but you should understand digital marketing well enough to participate intelligently in client conversations and coordinate effectively with specialists.
Preferred Skills
- Strong digital project management experience.
- Experience supporting multiple client accounts.
- Familiarity with CRM platforms such as GoHighLevel or ActiveCampaign.
- Familiarity with automation platforms such as Zapier or Make.
- Familiarity with project management systems such as Asana, Monday.com, ClickUp, or similar platforms.
- Experience reviewing and communicating marketing reports and performance data.
- Experience coordinating projects across multiple departments.
Software Knowledge
- Strong proficiency with Google Workspace.
- Strong working knowledge of CRM and project management software.
- Comfortable working across multiple cloud-based platforms.
- Technically confident in a fully remote environment.
- Able to learn new software and workflows quickly.
Skills & Personal Characteristics Required
- Exceptional written and verbal communication skills.
- Highly organized with strong attention to detail.
- Excellent follow-through and personal accountability.
- Self-motivated and proactive.
- Strong project management and prioritization skills.
- Comfortable managing multiple competing priorities.
- Resourceful and solutions-oriented.
- Comfortable communicating directly with clients.
- Receptive to direct feedback and continuous improvement.
- Adaptable, collaborative, and comfortable in a fast-moving environment.
- Motivated by career growth and increasing responsibility.
Physical & Schedule Requirements
- Full-Time.
- Working hours are 8:00 AM – 5:00 PM ET.
- Reliable availability and responsiveness during working hours.
- Regular participation in scheduled and ad-hoc client and internal meetings.
- Ability to work effectively in a fully remote environment.
Hardware & Software Requirements
- Reliable computer/laptop.
- High-speed internet access.
- Webcam and microphone suitable for video conferencing.
- Professional workspace suitable for client and internal meetings.
Pay: From $45,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
Application Question(s):
- How many total years of relevant work experience do you have?
Education:
Experience:
- Marketing: 1 year (Required)
Location:
Work Location: Remote
