Position Summary
We are seeking an experienced, motivated, and results-driven Business Development Manager to grow our commercial and residential plumbing service business throughout the Bay Area.
The primary responsibility of this position is to generate new business by identifying, contacting, and developing relationships with property managers, property management companies, building owners, facility managers, general contractors, commercial businesses, multifamily operators, and residential clients.
This position is not limited to generating leads. The Business Development Manager will be responsible for developing new accounts, successfully transitioning those accounts into active customers, and maintaining the relationships after the initial sale.
We are looking for someone who understands that long-term business development is built through consistent communication, responsiveness, follow-up, and strong client relationships.
Primary ResponsibilitiesNew Business Development
The primary objective of this position is to secure new commercial and residential plumbing accounts.
Responsibilities include:
- Identify and pursue new commercial and residential business opportunities.
- Prospect for new customers through telephone calls, email, networking, referrals, in-person visits, and other outreach.
- Develop a consistent pipeline of qualified prospective customers.
- Contact property managers and property management companies to introduce the company's plumbing services.
- Identify decision-makers responsible for selecting and approving plumbing vendors.
- Schedule introductory meetings with prospective clients.
- Conduct in-person meetings and presentations when appropriate.
- Follow up consistently with prospective customers until a decision is made.
- Convert qualified prospects into active customers.
- Maintain accurate records of prospects, conversations, follow-up dates, and opportunities.
- Develop strategies to increase recurring service and preventative maintenance accounts.
Property Management Business Development
Developing relationships within the property management industry will be a major responsibility of this position.
The Business Development Manager will actively pursue relationships with:
- Property managers.
- Regional property managers.
- Property management companies.
- Commercial property owners.
- Multifamily property operators.
- Apartment communities.
- Shopping centers.
- Retail properties.
- Office buildings.
- Hotels and hospitality properties.
- Facility managers.
- Building engineers.
- Homeowners associations.
The successful candidate should be comfortable calling property managers directly, introducing the company, determining their vendor requirements, and consistently following up to earn an opportunity to provide service.
Commercial Account Development
The Business Development Manager will identify and pursue commercial accounts that have recurring plumbing service requirements.
Potential customers may include:
- Restaurants and restaurant groups.
- Retail businesses.
- Shopping centers.
- Gyms and fitness facilities.
- Medical and healthcare facilities.
- Schools and childcare facilities.
- Hotels.
- Office buildings.
- Commercial property owners.
- General contractors.
- Facility management companies.
- Multifamily properties.
- Regional and national businesses with multiple locations.
The objective is to establish the company as the customer's preferred plumbing service provider rather than simply generating individual one-time service calls.
Residential Business Development
In addition to commercial accounts, the Business Development Manager will identify opportunities to grow the company's residential plumbing business.
Responsibilities may include developing referral relationships with:
- Realtors.
- Property managers.
- Residential building owners.
- HOAs.
- General contractors.
- Remodelers.
- Restoration companies.
- Insurance-related service providers.
- Other businesses that regularly refer homeowners to plumbing contractors.
Client Relationship Management
Securing a new customer is only the beginning of the Business Development Manager's responsibility.
The Business Development Manager will remain involved with the account and help ensure that the relationship continues to grow.
Responsibilities include:
- Maintain regular communication with existing clients.
- Conduct periodic account check-ins.
- Develop relationships with multiple contacts within important accounts.
- Follow up after significant projects or service calls.
- Identify and resolve customer concerns before they affect the relationship.
- Coordinate internally when customers experience service problems.
- Identify additional plumbing services that may benefit the customer.
- Discuss preventative maintenance opportunities with existing clients.
- Identify upcoming capital improvement projects.
- Maintain relationships even when the customer does not currently have active plumbing work.
- Re-engage inactive or dormant customers.
- Protect existing accounts from competitors.
The expectation is to develop long-term relationships that result in repeat business and referrals.
Account Growth
The Business Development Manager will be expected to expand the amount of business generated from existing customers.
This includes identifying opportunities for:
- Recurring plumbing service.
- Emergency plumbing.
- Drain cleaning.
- Hydrojetting.
- Sewer inspections.
- Preventative maintenance.
- Water heater replacement.
- Backflow services.
- Sewer repair and replacement.
- Plumbing repairs.
- Tenant improvements.
- Capital improvement projects.
- Other commercial and residential plumbing opportunities.
The goal is to become a trusted resource for the customer's overall plumbing needs.
Sales Pipeline & Follow-Up
The Business Development Manager will maintain an organized and measurable sales pipeline.
Responsibilities include:
- Track all prospective customers.
- Document customer contacts and conversations.
- Establish specific follow-up dates.
- Track proposals and opportunities.
- Maintain a list of active, prospective, dormant, and lost accounts.
- Follow up on outstanding opportunities.
- Provide management with regular pipeline updates.
- Track new accounts secured.
- Track revenue generated from new accounts.
- Track growth within existing accounts.
Consistent follow-up is a critical requirement of this position.
Internal Coordination
The Business Development Manager will work closely with dispatch, estimating, operations, field technicians, and management.
Responsibilities include:
- Properly transition new customers to the service department.
- Communicate customer expectations and account requirements.
- Make sure important account information is documented internally.
- Coordinate introductions between customers and appropriate company personnel.
- Follow up internally when customers have unresolved concerns.
- Communicate potential projects and upcoming opportunities.
- Work with estimating and operations on larger commercial opportunities.
The Business Development Manager is expected to advocate for the customer internally while also protecting the company's business interests.
Required Qualifications
The ideal candidate should have:
- Previous business development, outside sales, account management, or relationship-management experience.
- Demonstrated ability to generate new business.
- Experience prospecting and making outbound calls.
- Strong relationship-building skills.
- Excellent verbal and written communication.
- Professional telephone and email communication skills.
- Strong organizational and follow-up abilities.
- Ability to independently develop and manage a sales pipeline.
- Ability to conduct professional meetings with property managers and business owners.
- Ability to develop long-term customer relationships.
- Strong personal accountability and a results-oriented approach.
- Ability to work independently while coordinating effectively with an operations team.
Experience in plumbing, construction, property management, facilities management, HVAC, electrical, restoration, or another service-related industry is strongly preferred.
Preferred Experience
Preference will be given to candidates who already have relationships with:
- Property management companies.
- Commercial property managers.
- Facility managers.
- Commercial building owners.
- Multifamily operators.
- General contractors.
- Restaurant and retail operators.
- Commercial real estate professionals.
An existing network of Bay Area property management and commercial real estate contacts is highly desirable.
Performance Expectations
Success in this position will be measured primarily by:
- New commercial accounts secured.
- New residential business generated.
- Number and quality of property management relationships developed.
- Revenue generated from new accounts.
- Growth of existing accounts.
- Client retention.
- Recurring service and preventative maintenance accounts secured.
- Quality and consistency of prospecting activity.
- Sales pipeline development.
- Follow-up and conversion of qualified opportunities.
This position is expected to produce measurable business growth. Activity is important, but the primary objective is converting relationships and opportunities into profitable, long-term customers.
Ideal Candidate
We are looking for someone who enjoys building relationships and creating business rather than waiting for leads to arrive.
The ideal candidate is persistent without being overly aggressive, comfortable reaching out to new people, organized with follow-up, and capable of developing relationships with property managers and business owners over time.
Most importantly, we are looking for someone who understands that winning an account is only the first step. The Business Development Manager will be expected to maintain those relationships, stay in contact with clients, identify new opportunities, and help turn newly acquired customers into long-term accounts.
Pay: $71,160.78 - $85,699.01 per year
Work Location: In person
