Top 407 Customer service representative Jobs in Bucks County, Pa

Customer Support Agent
Goodbay Technologies —Bethlehem, PA
- $16 - $18 an hour
- Full-time
- Computer literacy
- Basic math
- High school diploma or GED
Quick Apply
Entry Level Customer Service Representative
SLM Facility Solutions Nationwide —Green Lane, PA
- Full-time
- Microsoft Outlook
- ERP systems
- Office
- Paid training
- Wellness program
Quick Apply
8d
Customer Service Representative
Alipse Systems Inc —Lambertville, NJ
- $24 - $27 an hour
- Full-time
- Hybrid work
- Computer literacy
- Conflict management
- Experience equivalent to degree accepted
- Paid training
- Paid holidays
Quick Apply
11d
Sr. Client Service Specialist
Cold Chain Technologies, LLC. —Bethlehem, PA
- $26 - $27 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Call Center Associate
Penn Medicine —Doylestown, PA
- Entry level
- Tuition reimbursement
Quick Apply
12d
Patient Engagement Partner Eves, Weekends - PA/NJ Residency
St. Luke's University Health Network —Allentown, PA
- Part-time
- High school diploma or GED
- 1 year
- Medical terminology
- Work from home
Customer Care Representative II, Service
Olympus —Center Valley, PA
- $21.06 - $27.38 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Paid holidays
2d
Client Service Representative
Paychex —Allentown, PA
- $20 an hour
- Full-time
- Bachelor's degree
- Entry level
- Paid holidays
- Health insurance
Customer Service / Student Services Representative
Direct Learning Systems Inc —Allentown, PA
- $22 - $25 an hour
- Email
- Office
- Children
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Quick Apply
11d
Customer Care Representative
HNL Lab Medicine —Allentown, PA
- Part-time
- Anatomy knowledge
- Basic math
- English
Customer Service / Student Services Representative (Part-Time)
Direct Learning Systems Inc —Allentown, PA
- $22 - $25 an hour
- Part-time
- Office
- Children
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Quick Apply
Client Service Representative
Eastern Pennsylvania Veterinary Medical Center —Allentown, PA
- $19 - $21 an hour
- Background check
- Hospice & Palliative Medicine
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Rep
Reeb Millwork —Bethlehem, PA
- Full-time
- Computer literacy
- Research
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Customer Success Rep B
Simco Electronics —Allentown, PA
- $22 - $24 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
2d
Customer Service Representative
Trans-Bridge Inc —Bethlehem, PA
- From $18 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
Quick Apply
1d
Part Time Flexible Customer Service Associate
Hertz —Allentown, PA
- $17 an hour
- Part-time
- Customer service
- Writing skills
- Computer skills
- Opportunities for advancement
Customer Service Specialist
Sodexo —Allentown, PA
- $18 an hour
- Part-time
- Office
- Food service experience
- Entry level
- Paid holidays
- Health insurance
Customer Service Representative
Gregory Packaging —Bethlehem, PA
- Full-time
- Mid-level
- Analysis skills
- Geriatrics
- Paid holidays
- Health insurance
Quick Apply
Large Animal Customer Service Representative
Community Veterinary Partners —Quakertown, PA
- $16 - $18 an hour
- Part-time
- Organizational skills
- Communication skills
- Entry level
Quick Apply
Customer Service Representative
Follett LLC —Easton, PA
- Remote
- Math
- Organizational skills
- Business

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Customer Support Agent

Goodbay Technologies
Bethlehem, PA

Quick Apply

Job Details

Full-time
$16 - $18 an hour

Qualifications

Computer operation
Texting/chatbox tools
Computer literacy
Basic math
High school diploma or GED
Typing

Full Job Description

Customer Support Agent

We seek a dynamic and motivated Customer Support Agent to join our growing team. In this role, you will be our customer's first point of contact, providing exceptional support via email or chat. You will assist our customers by answering product, service, or billing-related inquiries, troubleshooting issues, and resolving complaints with a positive and professional attitude, while building strong relationships. Additionally, you will handle escalations and contribute to continuous improvements in customer experience.

With a focus on delivering high-quality service, you will leverage your strong communication and problem-solving skills to exceed customer expectations, multitask across various platforms, and quickly navigate multiple systems to find the best solutions. You will also collaborate with the management team to share insights, suggest improvements, and help ensure smooth, efficient operations. This is an exciting opportunity for someone who thrives in a fast-paced environment and is eager to impact customer satisfaction and company success directly.

Responsibilities:

● Serve as the front-line company customer service agent, maintaining professionalism and a positive attitude.

● Provide exceptional service that exceeds customer expectations, ensuring every interaction is handled with the utmost care and attention to detail.

● Build strong customer relationships by actively listening, asking clarifying questions, and tailoring responses to meet individual needs.

● Quickly and efficiently navigate multiple systems, troubleshooting customer issues and providing accurate, timely solutions.

● Demonstrate empathy, compassion, and professionalism, ensuring that every customer feels valued and understood.

● Consistently speak positively about the company and its services, fostering customer trust and satisfaction.

● Use practical communication skills to address customer inquiries, ensuring clear and compelling responses.

● Leverage problem-solving and decision-making skills to provide immediate solutions and resolve issues without escalation.

● Maintain up-to-date knowledge of products and services to handle customer concerns and questions effectively.

● Offer feedback to management regarding customer sentiments, patterns, and suggestions for improving service and processes.

● Monitor customer interactions for potential areas of improvement, providing regular updates to the team and manager on any challenges or risks.

● Ability to multi-task and manage multiple conversations simultaneously across chat or other platforms.

● Work independently with a high degree of efficiency, handling a fast-paced workload while maintaining quality customer interactions.

Qualifications:

● High school diploma or equivalent. (or higher)

● 1 year of experience in a customer service role providing email or chat support. (a college degree can substitute for experience)

● Strong communication, critical thinking, and time management skills.

● Ability to multi-task across multiple systems and manage tasks efficiently.

● Active listening skills, with the ability to adjust replies based on customer needs and tone. ● Experience with Zendesk and Backoffice tools.

● Strong customer service, analytical, and decision-making abilities.

● Ability to work effectively in a fast-paced environment.

● Organized, with the ability to track and follow up on multiple tasks accurately and on time.

● Comfortable managing multiple conversations simultaneously. (chat)

● Solid computer and web browsing skills.

● Basic math skills.

● Minimum typing speed of 30 words per minute with accuracy.

● Experience in a script-free environment, drafting tailored responses.

● Ability to interact professionally with employees at all levels and people from diverse backgrounds.

Location:

● Bethlehem, PA (Relocation or reliable commute required)

Schedule: Tuesday through Saturday, 2:00 pm- 11:00 pm.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Application Question(s):

Are you able to work the following schedule? Tuesday through Saturday, 2:00 pm- 11:00 pm.

Education:

High school or equivalent (Required)

Shift availability:

Night Shift (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in bucks county, pa

Customer Support Agent

Entry Level Customer Service Representative

Customer Service Representative

Sr. Client Service Specialist

Call Center Associate

Patient Engagement Partner Eves, Weekends - PA/NJ Residency

Customer Care Representative II, Service

Client Service Representative

Customer Service / Student Services Representative

Customer Care Representative

Customer Service / Student Services Representative (Part-Time)

Client Service Representative

Customer Service Rep

Customer Success Rep B

Customer Service Representative

Part Time Flexible Customer Service Associate

Customer Service Specialist

Customer Service Representative

Large Animal Customer Service Representative

Customer Service Representative

I want to receive the latest job alert for customer service representative in bucks county, pa

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