Top 1313 Director, solution consulting operations Jobs in Concord, Ca

Director, Solution Consulting Operations
Five9 —San Ramon, CA
- $124,100 - $288,600 a year
- Remote
- 5 years
- Bachelor's degree
- Product management
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3d
Director, Operations
Benchmark Electronics, Inc —Concord, CA
- $176,000 - $200,015 a year
- Email
- Customer service
- Travel
- Mentoring
- Dental insurance
- 401(k)
Director of Reserve Studies
The Helsing Group, Inc. —San Ramon, CA
- $110,000 - $130,000 a year
- Full-time
- Microsoft Excel
- Finance
- Databases
- Health insurance
- Dental insurance
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10d
Community Clinical Program Director (aka Director of Clinical Community Programs)
The Hume Center —Concord, CA
- $129,000 - $160,000 a year
- Weekends as needed
- Background check
- Spanish
- Addiction Medicine
- Mileage reimbursement
- Paid holidays
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Director of Sales / Estimator
HSQ Technology Inc. —Hayward, CA
- $90,000 - $100,000 a year
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
6d
Director of Earthquake
Neptune Flood —California
- $100,000 - $125,000 a year
- Full-time
- Bachelor's degree
- Senior level
- Marketing
- Health insurance
- Dental insurance
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Director of Education
Jazzschool —Berkeley, CA
- $80,000 - $90,000 a year
- Full-time
- Word processing
- Master's degree
- Bachelor's degree
- Health insurance
- 401(k)
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Social Services Director
Marina Garden Nursing Center —Alameda, CA
- From $25 an hour
- Full-time
- Skilled nursing facility
- English
- Mid-level
- Health insurance
- Dental insurance
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Clinician- Head of Service
Lighthouse Mentoring Center —Antioch, CA
- $75,000 - $85,000 a year
- Full-time
- Microsoft Word
- Background check
- LMFT
- Health insurance
- Dental insurance
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Executive Director
Victor Community Support Services —Fairfield, CA
- $99,814 - $149,721 a year
- Current TB test
- Pass drug screening
- Office
- Mileage reimbursement
- Paid holidays
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Electrician DIR Certified(Commercial) with Foreman Experience
Keystone Electric Inc. dba Sparky Electric —San Francisco, CA
- $31 - $50 an hour
- Full-time
- Background check
- Construction site
- Mid-level
- Paid holidays
- Health insurance
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Clinical Director
Family Paths, Inc. —Oakland, CA
- $115,000 - $125,000 a year
- Full-time
- Hybrid work
- Background check
- LMFT
- Spanish
- Continuing education credits
- Health savings account
Quick Apply
9d
Director of Enterprise Sales
Vagaro —Pleasanton, CA
- $150,000 - $275,000 a year
- Full-time
- Office
- 8 years
- Contracts
- Health insurance
- Dental insurance
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Director of Service-Construction
Eric F. Anderson, inc. —San Leandro, CA
- $140,000 - $165,000 a year
- Full-time
- Background check
- Construction site
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Physical Therapist Director
Concentra —Oakland, CA
- $103,000 - $122,000 a year
- Full-time
- Bachelor of Science
- Physical & Rehabilitation Medicine
- HIPAA
- Commuter assistance
- Health savings account
Head of Service- Short Term Residential Treatment Program
Kuumba House —Antioch, CA
- $52,890.43 - $80,000.00 a year
- Full-time
- Background check
- LMFT
- Psychiatry
- Health insurance
- Dental insurance
Quick Apply
3d
Director of Agent Services
Keller Williams Tri Valley —Pleasanton, CA
- From $52,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
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9d
Division Estimating Director
Flatiron Construction Corp —Concord, CA
- $260,000 - $320,000 a year
- Full-time
- 11+ years
- Business development
- Bachelor's degree
- Health insurance
- Dental insurance
Activity Director/Recreation Therapist (Part-Time)
Life Enhancing Activity Program —Contra Costa County, CA
- $30 - $40 an hour
- Part-time
- English
- High school diploma or GED
- Driver's License
Quick Apply
2d
Director of Rehabilitation/Occupational Therapist
Walnut Creek Skilled Nursing and Rehabilitation Center —Walnut Creek, CA
- $130,000 - $140,000 a year
- Full-time
- Skilled nursing facility
- Management
- Nursing home
- Continuing education credits
- Health savings account
Quick Apply
2d

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Director, Solution Consulting Operations

Five9 -
San Ramon, CA

Quick Apply

Job Details

$124,100 - $288,600 a year
3 days ago

Qualifications

AI-driven automation

Full Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are looking for a Director of Solution Consulting (SC) Operations to lead a small, high-impact team at the intersection of Product, Sales, and the broader SC organization. This is a builder, hands on role. You will define and execute the next-generation vision for how Five9's Solution Consultants access, experience, and demonstrate our platform — modernizing our demo environment, scaling self-service capabilities, and embedding AI-driven automation into how we enable sales.

This role requires equal parts strategic vision and technical credibility. You will work closely with SC leadership, Product, and executive stakeholders to shape roadmap priorities, influence policy, and drive organizational change.

Key Responsibilities

Demo Environment Strategy & Operations

Own the vision, architecture, and roadmap for Five9's SC demo environment — evolving it from a manually managed asset into a modern, self-service platform
Drive the shift toward on-demand, AI-assisted demo experiences that reduce SC prep time, increase consistency, and expand selling capacity
Ensure demo environment reliability, uptime, and full product coverage — including new and emerging capabilities
Partner with Product and Engineering to prioritize demo investments that reflect the current and future product roadmap

New Product Launch Enablement

Lead SC readiness for new product launches — coordinating with Product Management, Product Marketing, and Field Enablement to ensure SCs can confidently demo and articulate new capabilities from day one
Build scalable launch playbooks, demo assets, and knowledge artifacts so enablement compounds over time rather than restarting each cycle
Serve as the SC organization's primary liaison to the Product organization, translating roadmap insights into field-ready collateral and talk tracks
Work with Marketing and Product Managers to influence new product and solution requirements based on SC and customer feedback

SC Team Support & Self-Service

Build self-service tools, resources, and systems that empower SCs to find answers, configure demos, and prepare for deals without relying on SC Ops
Identify and eliminate friction in the SC workflow through automation — including AI-powered content generation, demo scripting assistance, and intelligent knowledge retrieval
Develop and maintain a knowledge management system connecting SC team members to the right product, competitive, and technical content at the right time

Performance, Metrics & Leadership

Collaborate with SC leadership to develop, manage, and deliver relevant team performance metrics that demonstrate SC Ops' business impact
Lead, coach, and develop a small SC Operations team; operate as a player-coach willing to work alongside the team on technical problems
Bring detailed knowledge of Five9's platform and the competitive landscape to continuously identify innovative concepts and promote new ideas
Interact internally and externally with executive-level management; influence policymaking around SC processes, tooling, and enablement standards
Provide direction across functional areas through assessment of intangible variables; identify and evaluate fundamental issues and provide strategic direction

What Success Looks Like

In the first 90 days, you have a clear point of view on the state of the demo environment, gaps in SC enablement, and the highest-leverage opportunities for AI and automation. You've built trust with SC leadership and established strong relationships with Product stakeholders.

By six months, your team has shipped meaningful improvements to the demo environment, launched a self-service capability that reduces dependency on SC Ops, and introduced at least one AI-powered workflow that saves measurable SC time.

At one year, SC Ops is recognized as a strategic asset — not just a support function. New product launches run through a repeatable playbook. SCs spend more time selling and less time preparing. The demo environment is a competitive differentiator.

Key Qualifications

Education: Bachelor's degree or equivalent experience preferred
10+ years of experience in Solution Consulting, Sales Engineering, or a related technical pre-sales discipline
5+ years of people management experience
Contact center industry experience; familiarity with Five9 or direct competitors strongly preferred
Experience designing or managing demo environments, sandbox infrastructure, or pre-sales technical assets
Practical knowledge of AI and automation — you've applied LLMs, AI assistants, or workflow automation to real operational challenges
Outstanding verbal, written, and presentation skills; proven ability to communicate a technical roadmap to a CRO and a system architecture to an engineer
Strong cross-functional instincts — you know how to drive alignment across Product, Marketing, Enablement, and Sales leadership

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Quick Apply

Refine Your Search

director, solution consulting operations jobs in concord, ca

Director, Solution Consulting Operations

Director, Operations

Director of Reserve Studies

Community Clinical Program Director (aka Director of Clinical Community Programs)

Director of Sales / Estimator

Director of Earthquake

Director of Education

Social Services Director

Clinician- Head of Service

Executive Director

Electrician DIR Certified(Commercial) with Foreman Experience

Clinical Director

Director of Enterprise Sales

Director of Service-Construction

Physical Therapist Director

Head of Service- Short Term Residential Treatment Program

Director of Agent Services

Division Estimating Director

Activity Director/Recreation Therapist (Part-Time)

Director of Rehabilitation/Occupational Therapist

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