Top 5991 Experience manager Jobs in Lehi Ut

Client Support Manager
Orion Advisor Solutions —Lehi, UT
- $76,695 - $115,804 a year
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Loan repayment program
2d
Recreation Program Manager
American Fork City —American Fork, UT
- $25.48 - $38.22 an hour
- Full-time
- CPR Certification
- Management
- Customer service
- Health savings account
- Health insurance
Quick Apply
Office Admin - Campus Events
Thanksgiving Point Institute Inc. —Lehi, UT
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Employee assistance program
Quick Apply
PeriOp Inventory Manager
Intermountain Healthcare —Lehi, UT
- $34.01 - $52.51 an hour
- Full-time
- Mentoring
- Organizational skills
- Computer skills
4d
Onboarding Team Manager
eHub —Sandy, UT
- $80,000 - $90,000 a year
- Full-time
- Background check
- Mid-level
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Automotive Finance Manager
Utah Truck Country —Lehi, UT
- $6,000 - $16,000 a month
- Full-time
- Background check
- Dealership
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
11d
Payroll Manager
Jersey Mike's Subs —Orem, UT
- $90,000 - $110,000 a year
- Full-time
- Hospitality
- 5 years
- Finance
- Health insurance
- Dental insurance
Quick Apply
Psychology Office - Insurance Billing / Business Office Specialist
Tru Living Psychology —Orem, UT
- $22 - $26 an hour
- Full-time
- Private practice
- Microsoft Excel
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Bilingual HR Administrator / Safety Coordinator
Lakanto —Orem, UT
- $55,000 - $63,000 a year
- Full-time
- Background check
- Spanish
- CPR Certification
- Health savings account
- Health insurance
Quick Apply
3d
Touchup Artist / Restoration Specialist / Punch Item Installer
Euromax Authentic European Furniture —Pleasant Grove, UT
- $35 - $55 an hour
- Full-time
- 5 years
- Power tools
- Senior level
Quick Apply
Project Assistant (IN OFFICE) - $3000 Sign On Bonus
Architectural Components, Inc. Sandy, Utah —Sandy, UT
- $28 - $31 an hour
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Paid holidays
- Disability insurance
Quick Apply
ACT Case Manager
First Step House —Salt Lake City, UT
- Up to $46,353.60 a year
- Full-time
- CPR Certification
- Master of Social Work
- BLS Certification
- Paid holidays
- Health insurance
Quick Apply
Personal Injury Case Manager (Bilingual)
LifeLaw —Sandy, UT
- $20 - $24 an hour
- Email
- Spanish
- Customer service
- Office
- Health savings account
- Health insurance
Quick Apply
Litigation Attorney - Family Law
Brown Family Law —Sandy, UT
- $120,000 - $158,000 a year
- Full-time
- Doctoral degree
- Writing skills
- English
- Health savings account
- Health insurance
Quick Apply
Animal Hospital Practice Manager
All About Pets —Provo, UT
- Part-time
- Clinic experience
- Mid-level
- Microsoft Office
- Paid holidays
- Health insurance
Quick Apply
HVAC Service Manager
NutriCost Manufacturing LLC —Vineyard, UT
- $60,000 - $80,000 a year
- Ability to walk for extended periods
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
8d
Estimator/Project Manager for a sign company
Led Sign Solutions —Salt Lake City, UT
- $61,536.41 - $74,108.36 a year
- Part-time
- Oracle
- Office
- Supervising experience
- Paid time off
Quick Apply
Chief of Staff
Agent Boost Marketing —Lehi, UT
- $80,000 - $100,000 a year
- Full-time
- Sales
- 5 years
- Office
- Health savings account
- Health insurance
Quick Apply
Branch Manager
Canyon View Credit Union —Cottonwood Heights, UT
- $75,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
Commercial Construction Superintendent
Complete Contracting Company —Highland, UT
- $65,000 - $85,000 a year
- Weekends as needed
- Background check
- CPR Certification
- Clean driving record
- Health savings account
- Health insurance
Quick Apply

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Client Support Manager

Orion Advisor Solutions -
Lehi, UT

Apply Now

Job Details

Full-time
$76,695 - $115,804 a year
2 days ago

Benefits

Paid parental leave
Loan repayment program
Disability insurance
Health insurance
Dental insurance
Parental leave
Vision insurance
401(k) matching
Pet insurance

Qualifications

High school diploma or GED
Supervising experience

Full Job Description

About this Opportunity:

As a Client Support Manager, you will lead a client support team responsible for delivering consistent, high-quality service across defined technology and subject areas. This role owns day-to-day team performance, employee development, and operational execution, ensuring service standards, queue health, and client experience expectations are consistently met. The Client Support Manager partners closely with Team Leads, Technical Leads, and Workforce Management to support staffing alignment, escalation management, and service readiness. This position is designed for a people-focused leader who drives accountability, builds scalable team practices, and prepares the organization for future growth. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.

Schedule:

Monday Through Friday From 8am Mountain Time To 5pm Mountain Time

Location:

It is anticipated that an incumbent in this role will work as a *Hybrid employee, with three (3) or more days each week required on-site at one of the listed office locations.***

Candidates should be located within a commutable distance to an office. Internal candidates currently aligned to an Orion office location may be given preference; however, internal candidates with varying work arrangements may be considered based on experience and business needs. Work location is subject to change based on business needs.

In this role, you’ll get to:

Lead and develop a client support team, setting clear expectations and accountability for performance and conduct
Conduct weekly one-on-one meetings to provide coaching, performance feedback, career development guidance, and timely, accurate documentation
Facilitate daily huddles and/or weekly team meetings to communicate priorities, reinforce expectations, and drive engagement
Support employee advancement by aligning coaching with established progression criteria, certifications, and skill milestones
Address performance concerns, manage corrective actions, and own performance reviews, development plans, and compensation recommendations
Serve as a culture carrier by modeling company values and fostering a supportive, growth-oriented team environment
Own day to day service performance for the team, including service level, queue volume, case aging, abandonment rate, adherence, acceptance rate, and shrinkage awareness
Partner with Workforce Management to support real-time staffing needs, schedule adjustments, and coverage alignment
Maintain and update Playvox schedules to support forecasting, adherence, and service level goals
Oversee timely and accurate completion of Salesforce responsibilities, including P1 case oversight, credit request submissions, NPS follow-up actions, and related workflow tasks
Ensure consistent service delivery for all clients, focusing on efficient resolution and reduced client effort
Ensure completion of required Workday tasks, learning modules, certifications, and compliance items for all direct reports
Hold team members accountable for onboarding timelines, training completion, and assessment pass rates
Track and communicate team performance metrics and trends to leadership
Maintain documentation standards across coaching, performance management, and service workflows
Implement approved operational and service strategies within the assigned team
Identify recurring service issues, workflow inefficiencies, or documentation gaps and escalate insights through appropriate channels
Partner with Team Leads and Technical Leads to reinforce escalation standards and reduce unnecessary handoffs
Collaborate with peer Managers to support alignment and consistency across teams
Serve as the escalation point for complex or sensitive service issues within the team
Ensure issues are fully owned, documented, and resolved, escalating cross-team or systemic concerns as appropriate
Coach team members on effective client communication across phone, chat, and case interactions

We’re looking for talent who:

Has a High school diploma or equivalent as required
Has a Bachelor’s degree in Business Administration or related field as preferred
Has a minimum of three (3) years of experience in client service, operations, or technology-related roles as required
Has minimum of one (1) year of people leadership or supervisory experience as required
Has proven people leadership experience with a focus on coaching, accountability, and team development
Has strong verbal and written communication skills, including clear documentation and feedback delivery
Can manage multiple priorities in a fast-paced service environment with accuracy and urgency
Has strong analytical, problem solving, and organizational skills
Can collaborate cross-functionally and executing within established frameworks
Has proficiency with Microsoft Office Suite and service operations tools (Salesforce, Playvox, WFM systems, Workday)
Owns and manages relationships with stakeholders directly and works effectively with people at all levels in an organization

#LI-AP1

#LI-Onsite

#LI-Hybrid

Recommended Skills:

Conflict Resolution, Cross-Functional Collaboration, Decision Making, Management Reporting, Performance Management (PM), Project Management, Relationship Management, Risk Management, Strategic Thinking, Technical Proficiency

Salary Range:

$76,695.00 - $115,804.00

The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parental leave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.

About Us

At Orion, we achieve our best work when we support one another, staying personally accountable to each other and the clients we serve. We create a welcoming environment where everyone is respected, valued, and heard. Our commitment to create raving fans ensures we consistently exceed client expectations. Thinking differently is in our DNA—we innovate always, push boundaries, and reject the status quo to deliver transformative outcomes. Together, we support one another and see it through to success, driving our collective achievements and those of our clients.

Apply Now

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About this Opportunity:

Location:

It is anticipated that an incumbent in this role will work as a Hybrid employee, with three (3) or more days each week required on-site at one of the listed office locations.

In this role, you’ll get to:

Lead and develop a client support team, setting clear expectations and accountability for performance and conduct

Conduct weekly one-on-one meetings to provide coaching, performance feedback, career development guidance, and timely, accurate documentation

Facilitate daily huddles and/or weekly team meetings to communicate priorities, reinforce expectations, and drive engagement

Support employee advancement by aligning coaching with established progression criteria, certifications, and skill milestones

Address performance concerns, manage corrective actions, and own performance reviews, development plans, and compensation recommendations

Serve as a culture carrier by modeling company values and fostering a supportive, growth-oriented team environment

Own day to day service performance for the team, including service level, queue volume, case aging, abandonment rate, adherence, acceptance rate, and shrinkage awareness

Partner with Workforce Management to support real-time staffing needs, schedule adjustments, and coverage alignment

Maintain and update Playvox schedules to support forecasting, adherence, and service level goals

Oversee timely and accurate completion of Salesforce responsibilities, including P1 case oversight, credit request submissions, NPS follow-up actions, and related workflow tasks

Ensure consistent service delivery for all clients, focusing on efficient resolution and reduced client effort

Ensure completion of required Workday tasks, learning modules, certifications, and compliance items for all direct reports

Hold team members accountable for onboarding timelines, training completion, and assessment pass rates

Track and communicate team performance metrics and trends to leadership

Maintain documentation standards across coaching, performance management, and service workflows

Implement approved operational and service strategies within the assigned team

Identify recurring service issues, workflow inefficiencies, or documentation gaps and escalate insights through appropriate channels

Partner with Team Leads and Technical Leads to reinforce escalation standards and reduce unnecessary handoffs

Collaborate with peer Managers to support alignment and consistency across teams

Serve as the escalation point for complex or sensitive service issues within the team

Ensure issues are fully owned, documented, and resolved, escalating cross-team or systemic concerns as appropriate

Coach team members on effective client communication across phone, chat, and case interactions

We’re looking for talent who:

Has a High school diploma or equivalent as required

Has a Bachelor’s degree in Business Administration or related field as preferred

Has a minimum of three (3) years of experience in client service, operations, or technology-related roles as required

Has minimum of one (1) year of people leadership or supervisory experience as required

Has proven people leadership experience with a focus on coaching, accountability, and team development

Has strong verbal and written communication skills, including clear documentation and feedback delivery

Can manage multiple priorities in a fast-paced service environment with accuracy and urgency

Has strong analytical, problem solving, and organizational skills

Can collaborate cross-functionally and executing within established frameworks

Has proficiency with Microsoft Office Suite and service operations tools (Salesforce, Playvox, WFM systems, Workday)

Owns and manages relationships with stakeholders directly and works effectively with people at all levels in an organization

#LI-AP1

#LI-Onsite

#LI-Hybrid

It is anticipated that an incumbent in this role will work as a *Hybrid employee, with three (3) or more days each week required on-site at one of the listed office locations.***