Top 674 Answering service Jobs in Maryland

Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
Customer Service Advocate II (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Remote
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
3d
Customer Service Advocate I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
Quick Apply
3d
Customer Service Advocate II (In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
Customer Service Advocate II (West Baltimore In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
8d
Call Center Operator - Overnights
ITCON Services —Bethesda, MD
- Overnight shift
- Dedicated
- Mid-level
- High school diploma or GED
Quick Apply
Patient Care Representative I
Health Prime International —National Harbor, MD
- Computer literacy
- HIPAA
- No experience needed
Quick Apply
Medical Management Coordinator I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,024 - $71,544 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- 3 years
- 401(k)
Quick Apply
8d
Telephone Assistant
University of Maryland Medical System —Glen Burnie, MD
- Weekends as needed
- Hospital
- Writing skills
- English
RECEPTIONIST
Ourisman Hyundai of Bowie —Bowie, MD
- Full-time
- English
- Typing
- Entry level
Front Desk Concierge
beBold Aesthetics —North Bethesda, MD
- From $25 an hour
- Part-time
- Background check
- In-person
- Entry level
Quick Apply
Administrative Assistant
Global Solutions Network Inc —Rockville, MD
- $26.61 an hour
- Full-time
- Computer literacy
- Research
- Mid-level
- Travel reimbursement
- AD&D insurance
Quick Apply
Customer Service Representative (OFFICE SERVICES CLERK)
State of Maryland - DHS - Cecil County DSS —Elkton, MD
- $40,975 - $53,013 a year
- Online Application
- High school
- Word processing
- Office
- Paid parental leave
- Health insurance
4d
Patient Access Associate II (Part-time Night Shift)
MedStar Health —Baltimore, MD
- $18.70 - $32.72 an hour
- Part-time
- Hospital
- HIPAA
- High school diploma or GED
8d
Receptionist - Sales Support
Parksite —White Marsh, MD
- $22.50 - $25.00 an hour
- Full-time
- Office
- Administrative experience
- Organizational skills
Quick Apply
Customer Service Representative - Tier 1
Sparksoft Corporation —Columbia, MD
- Remote
- Salesforce
- High school diploma or GED
- 1 year
- Disability insurance
- Health insurance
Quick Apply
1d
Insurance Customer Service Representative
Landis and Associates Inc/ Allstate Insurance Agency —Joppa, MD
- $20 - $28 an hour
- Full-time
- Bilingual
- Background check
- Office
- Paid training
- 401(k)
Quick Apply
Insurance Customer Service Representative
Landis and Associates Inc/ Allstate Insurance Agency —Lutherville, MD
- $20 - $28 an hour
- Full-time
- Bilingual
- Background check
- Office
- Paid training
- 401(k)
Quick Apply
Insurance Customer Service Representative
Landis and Associates Inc/ Allstate Insurance Agency —Timonium, MD
- $20 - $28 an hour
- Full-time
- Bilingual
- Background check
- Office
- Paid training
- 401(k)
Quick Apply
Insurance Customer Service Representative
Landis and Associates Inc/ Allstate Insurance Agency —Towson, MD
- $20 - $28 an hour
- Full-time
- Bilingual
- Background check
- Office
- Paid training
- 401(k)
Quick Apply

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Call Center Operator - All Shifts

AFCO LLC
Bethesda, MD

Quick Apply

Job Details

$23 an hour

Qualifications

Customer records maintenance
Customer relationship building
Defect resolution root cause analysis
Conflict de-escalation
Administrative experience
High school diploma or GED
Root cause analysis
Technical Proficiency
Office experience

Full Job Description

Description:

AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel will be utilizing government records systems to assist the department and base in its mission. If you meet these specific requirements outlined below, we invite you to apply!

The Operator Services section within the NIH Call Center Services performs a vital role for the NIH as its voice communication center. The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a clearinghouse for all institutes of the NIH research community, NIH personnel, its patients, national and international health organizations and healthcare practitioners. Call Center Services employees are classified as “essential personnel” by the Department of Health and Human Services.

Follows NIH and Team AFCO policies and procedures
Internal or external customer service and relationship management, serving as the first line of support, hospital staff support, and help desk
Serves customers by taking telephone, fax, and email; and providing information
Ensures the appropriate level of customer service is delivered
Ensure that correct information is shared with all callers and outstanding customer service is delivered by phone and in writing
Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members, and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems, and provide information
Support Signal Paging
Support Emergency Paging
Support NIH General Information Inquiry Calls
Support Overhead Paging
Support Language Interpreter Services (CYRACOM)
Support On-Call Schedule Management
Provide Daily Status reports

Requirements:

EDUCATION

High School diploma

EXPERIENCE

Six months experience in and office setting

SKILLS

Well suited candidates will possess the following skills:
Clear and concise communication.
Active listening.
Ability to problem solve
Ability to analyze customer issues, identify the root cause, and find effective solutions.
Show empathy and understanding towards frustrated or upset customers is crucial for building rapport and resolving conflicts.
Technical Proficiency using computers, CRM software, and other call center-specific technologies.
Ability to adjust to different situations, customer needs, and call center procedures is essential.
Strong organization skills to manage their time, prioritize tasks, and keep track of customer information.
Patience when dealing with difficult or demanding customers.
Ability to handle multiple tasks simultaneously, such as listening to a customer, typing notes, and navigating computer systems.
A positive and professional attitude to provide excellent customer service.
Quick and active learner and retain important information to ensure the proper information is conveyed to the client.
Ability to de-escalate tense situations and find resolutions that satisfy both the customer and the agency.

SHIFTS

MON - FRI

Shift 1 7am-3pm

Shift 2 7am-1pm

Shift 3 7am-3:45pm

Shift 4 8am-4:45pm

Shift 5 9am-5:45pm

Shift 6 3pm-11pm (midday)

Shift 7 11pm-7am (night)

SAT

Shift 1 7am-3:45pm

Shift 2 3pm - 11pm (midday)

Shift 3 11pm-7a (night)

SUN

Shift 1 7am-3pm

Shift 2 3pm-11pm (midday)

Shift 3 11pm-7am (night)

Quick Apply

Refine Your Search

answering service jobs in maryland

Call Center Operator - All Shifts

Customer Service Advocate II (Remote)

Customer Service Advocate I (Remote)

Customer Service Advocate II (In-Office)

Customer Service Advocate II (West Baltimore In-Office)

Call Center Operator - Overnights

Patient Care Representative I

Medical Management Coordinator I (Remote)

Telephone Assistant

RECEPTIONIST

Front Desk Concierge

Administrative Assistant

Customer Service Representative (OFFICE SERVICES CLERK)

Patient Access Associate II (Part-time Night Shift)

Receptionist - Sales Support

Customer Service Representative - Tier 1

Insurance Customer Service Representative

Insurance Customer Service Representative

Insurance Customer Service Representative

Insurance Customer Service Representative

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AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

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