Top 15 Remote help desk Jobs in Ponte Vedra, Fl

IT Support Technician
Fidelity TalentSource —Jacksonville, FL
- Email
- Windows
- Organizational skills
- Experience equivalent to degree accepted
6d
Customer Rep - Call Center - Remote
Deposita™, An Allied Universal® Company —Jacksonville, FL
- $17 - $18 an hour
- Full-time
- Remote
- Spanish
- Computer science
- Computer Science
- AD&D insurance
- Paid holidays
Quick Apply
4d
Technical IT Support Specialist - Jacksonville, FL
Buckeye Mountain —Jacksonville, FL
- Full-time
- Remote
- Mid-level
- Communication skills
- Python
Quick Apply
13d
IT Helpdesk Administrator II
FCP Euro —Jacksonville, FL
- $65,000 - $75,000 a year
- Full-time
- Google Workspace
- Mid-level
- Windows
- Health savings account
- Paid holidays
Quick Apply
Helpdesk Technican
052&&Polarson Inc GG —Jacksonville, FL
- Full-time
- Word processing
- Entry level
Quick Apply
HELP DESK - IT SUPPORT SPECIALIST I
GATE Petroleum —Jacksonville, FL
- Overtime
- Mid-level
- Windows
- Ability to lift 50 pounds
Quick Apply
Senior Help Desk Technician
Fortegra —Jacksonville, FL
- Weekends as needed
- Office
- Microsoft Office
- Scripting
Quick Apply
Technical Support Analyst
Carr Allison —Jacksonville, FL
- Overtime
- Research
- Mid-level
- Travel
Applications Analyst
Borland Groover —Jacksonville, FL
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
IT Help Desk Tier 1 - Bilingual
DEX Imaging —Jacksonville, FL
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
ERP Technical Engineer
Sunset Intimates Group Inc —Jacksonville, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid time off
Quick Apply
Lead Field Support Technician
OneOncology —Jacksonville, FL
- Full-time
- Computer science
- 7 years
- Computer Science
Quick Apply

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IT Support Technician

Fidelity TalentSource -
Jacksonville, FL

Apply Now

Job Details

Full-time
6 days ago

Qualifications

Customer communication
Typing

Full Job Description

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an IT Support Technician to work in Fidelity’s Enterprise Infrastructure Group in Jacksonville, FL.

The Role

The IT Support Technician role is to ensure hardware, software, and network functionality for internal end users. As a technician, you will provide break-fix support and request fulfillment for 80K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place high value on serving the needs of our customer-facing and financial associates and those who are in direct support of accomplishing our business objectives. In addition to one’s technical acumen, we require high attention to detail, outstanding customer service, and the ability to build a rapport to optimally elicit crucial details from the user.

Responsibilities

Diagnose, research, and solve hardware, software, and network issues using available resources.
Identify issue patterns, new issues/unexpected changes, and critical incidents for proper handling.
Approach each interaction with a “Customer Obsessed” mentality, providing best-in-class customer service.
Evaluate documented resolutions for validity and provide feedback where necessary.
Provide tailored support to diverse types of end users, from software engineers and financial associates to executives.
Participate in and provide feedback for new technology rollouts and pilot programs.
Record, track, and detail all interactions in the appropriate ticketing tool.

Qualifications

Associate degree, technical certification(s), or equivalent work experience is preferred
1+ Years experience in a Help Desk Support role
Experience supporting Microsoft Windows 10 & 11, Active Directory, and O365 services
Experience supporting common hardware and networking equipment
Experience supporting Apple MacBook and mobile products
Experience with ServiceNow, or other ticketing systems
Outstanding customer service and interpersonal skills
Excellent written and verbal communication skills
Strong documentation skills
Ability to quickly absorb and retain information
Strong organizational skills
Ability to work well on a team in a fast-paced environment
Knowledge of ACD (Automatic Call Distribution) telephony systems
Experience supporting remote workers in a corporate environment
Ability to type a minimum of 50 wpm

Additional Considerations

The initial training is for 3 weeks and will be conducted M – F, from 8 to 5. Your shift be adjusted to align with the business need after training is completed

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at [email protected] if you would like to request an accommodation.

Apply Now

Refine Your Search

remote help desk jobs in ponte vedra, fl

IT Support Technician

Customer Rep - Call Center - Remote

Technical IT Support Specialist - Jacksonville, FL

IT Helpdesk Administrator II

Helpdesk Technican

HELP DESK - IT SUPPORT SPECIALIST I

Senior Help Desk Technician

Technical Support Analyst

Applications Analyst

IT Help Desk Tier 1 - Bilingual

ERP Technical Engineer

Lead Field Support Technician

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