JOB DESCRIPTION
** This is a hybrid role, so candidates should live within a commutable distance of our Oakland, Rancho Cordova, or Cerritos, California offices and be able to work on-site as needed. **
The Associate Account Services Coordinator is responsible for providing daily service and support to both internal and external customers, with a focus on ensuring timely and accurate processing of benefit summary updates. The role plays a key part in supporting account data accuracy within the organization's systems and contributes to overall customer and Delta Dental success. Working in close partnership with Associate Account Services Coordinators, this position delivers high-level administrative support to Account Managers, helping to strengthen the operational foundation of our organization.
RESPONSIBILITIES
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Maintain a strong understanding of system configurations, benefit structures, products, and plan designs to accurately process benefit highlight summaries and related client requests.
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Collaborate with cross-functional teams to gather data for presentations, reports, or responses to client inquiries.
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Research and resolve issues using internal systems and workflows; communicate resolutions to appropriate parties.
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Interpret and summarize information from internal departments in a clear and concise manner for external communication.
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Provide support for special projects and perform miscellaneous administrative tasks as needed.
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Serve as a back-up for the Open Enrollment scheduling team.
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Perform other duties as assigned to support business operations.
QUALIFICATIONS
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Ability to work a schedule of 8 a.m. to 4:45 p.m. pacific Monday through Friday.
- Ability to report to the local office up to 2 times per month and as needed for meaningful events such as town halls, volunteering, team building, etc.
- High school diploma or equivalent.
- 3 or more years' experience with a focus on sales administrative/client support preferred. Experience in direct and indirect client support.
- Ability to navigate multiple systems and perform basic computer functions.
- Basic to intermediate knowledge of Excel.
- Knowledge of Delta Dental and competitor products, service guarantees, Summary Plan Descriptions (SPDs), and contractual language is preferred.
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Familiarity with Current Dental Terminology (CDT) codes and dental nomenclature is a plus!
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Strong communication and customer service skills.
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Exceptional organizational and time management abilities.
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Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines with strong follow-through.
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Attention to detail, flexibility, and problem-solving skills.
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Strong interpersonal skills with the ability to work effectively in cross-functional teams.
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Proficiency in interpreting and applying company policies, procedures, and industry regulations.
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Excellent written and verbal communication skills, including grammar, composition, and proofreading.
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Ability to handle sensitive data with confidentiality and professionalism.
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications, and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 13. $33,900 - $68,500
ADDITIONAL INFORMATION
Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
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Rich medical & pharmacy benefits
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100% employer-paid dental and vision benefits
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Holistic wellbeing program with deep financial incentives
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Generous paid time off plus 12 paid holidays and your birthday off
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Culture of growth and learning: career development; tuition reimbursement; recognition program
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Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
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Social responsibility and volunteer opportunities
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Employee discount program
Fair Chance Ordinances and Criminal Background Considerations
This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.
Important Work Authorization Information
Please note, Delta Dental will not sponsor applicants for work visas for this position.
#LI-Hybrid
ABOUT THE TEAM
At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.
We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.
Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!
Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.
The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.
Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.
Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.
Proof of eligibility to work in the United States must be provided if selected for hire.
- Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York
