Top 32 Federal credit union Jobs in Webster, Ny

Customer Care Specialist
ESL Federal Credit Union —Rochester, NY
- $22.02 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Computer skills
- 1 year
- Wellness program
- 401(k) matching
Fraud Investigation Analyst
ESL Federal Credit Union —Rochester, NY
- $78,363 - $113,596 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- Bachelor's degree
- Wellness program
- 401(k) matching
6d
Bilingual Universal Banker - (English/Spanish)
ESL Federal Credit Union —Rochester, NY
- $22.02 an hour
- Full-time
- High school diploma or GED
- Fingerprint clearance
- Communication skills
- Wellness program
- Paid holidays
Consumer Loan Officer
Ever $ Green Federal Credit Union —Rochester, NY
- $27 - $29 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Senior Relationship Banker
ESL Federal Credit Union —Rochester, NY
- $24.66 an hour
- Full-time
- Office
- High school diploma or GED
- Mentoring
- Wellness program
- 401(k) matching
Teller (Multi-site) Newark & Phelps Branches
ESL Federal Credit Union —Newark, NY
- $19.66 an hour
- Full-time
- Office
- High school diploma or GED
- Travel
- Wellness program
- 401(k) matching
Bilingual Credit Union Teller- (English/Spanish)
ESL Federal Credit Union —Rochester, NY
- $19.66 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Wellness program
- Paid holidays
Member Service Call Center Representative
Pittsford Federal Credit Union —Mendon, NY
- $50,000 - $52,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Member Service Representative
Pittsford Federal Credit Union —Mendon, NY
- $50,000 - $52,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Teller - Penfield Branch
ESL Federal Credit Union —Penfield, NY
- $19.66 an hour
- Full-time
- Office
- High school diploma or GED
- Entry level
- Wellness program
- 401(k) matching
4d
Director, Real Estate Lending
Summit Federal Credit Union —Rochester, NY
- $120,000 - $135,000 a year
- Full-time
- Microsoft Outlook
- Writing skills
- Public speaking
Quick Apply
Branch Manager - Mt. Read Branch
ESL Federal Credit Union —Rochester, NY
- $87,767 - $127,228 a year
- Full-time
- 6 years
- Bachelor of Science
- Office
- Wellness program
- 401(k) matching
9d
Teller (Part-Time)
Summit Federal Credit Union —Rochester, NY
- $18.00 - $18.50 an hour
- Part-time
- Office
- High school diploma or GED
- Math
Quick Apply
Credit Union Teller
ESL Federal Credit Union —Rochester, NY
- $19.66 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Wellness program
- Paid holidays
Teller- Full Time at RGH
Advantage Federal Credit Union —Rochester, NY
- $19 - $20 an hour
- Full-time
- Office
- Entry level
- Health savings account
- Paid holidays
13d
Personal Financial AssociateN
Kinecta Federal Credit Union —Rochester, NY
- $18 - $22 an hour
- Part-time
- Computer literacy
- Basic math
- 1 year
Quick Apply
Universal Banker - Farmington Branch
ESL Federal Credit Union —Farmington, NY
- $22.02 an hour
- Full-time
- Office
- High school diploma or GED
- Fingerprint clearance
- Wellness program
- 401(k) matching
5d
Senior Relationship Manager Commercial Real Estate Expansion
ESL Federal Credit Union —Rochester, NY
- $158,802 - $200,197 a year
- Full-time
- Hybrid work
- Customer service
- Bachelor's degree
- Senior level
- Wellness program
- 401(k) matching
Universal Banker
ESL Federal Credit Union —Rochester, NY
- $22.02 an hour
- Full-time
- Office
- High school diploma or GED
- Fingerprint clearance
- Wellness program
- Paid holidays
Mortgage Sales Manager
Summit Federal Credit Union —Rochester, NY
- Up to $75,000 a year
- Full-time
- Computer literacy
- Writing skills
- Public speaking
Quick Apply

I want to receive the latest job alert for federal credit union in webster, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

federal credit union jobs near webster, ny

Customer Care Specialist

ESL Federal Credit Union -
Rochester, NY

Apply Now

Job Details

Full-time
$22.02 an hour

Benefits

Wellness program
401(k) matching
Opportunities for advancement

Qualifications

Customer relationship building
Client relationship development
High school diploma or GED
Desktop applications
Computer skills

Full Job Description

Hours:

40 hours/week

The contact center is open Monday – Saturday. Weekdays 7:00 a.m. – 7:00 p.m. and Saturdays 8:30 a.m. – 2:00 p.m.

Schedule:

This position offers a set schedule, Monday – Saturday with a day off during the week, and every Sunday off. It is a hybrid role that is remote eligible for up to 50% of the time if all performance expectations are consistently being met. Must be flexible to meet current and future business needs.

Comprehensive Benefits:

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Pay and Incentive Plan:

$22.02/hr with opportunity to advance to a level II

In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. Join us to be part of a team that values you and invests in your growth!

Purpose of Position:

This position is accountable for helping customers via a phone channel, assisting with account reviews, transaction processing, and customer profile maintenance. Telebanker I employees identify and recommend products and services to help customers address financial needs in a referral capacity. This position also promotes and provides support of ESL’s digital channel features, including general site navigation, money movement guidance, and digital banking password resets.

Accountabilities:

Employee Experience: Telebanker I employees are focused on foundational skill development, and sharing feedback to surface actionable improvement opportunities for an enhanced customer and employee experience.

Active participation in Voluncare
Model ESL’s core values
Engages in continuous self-development
Openly accepts feedback to improve performance, and offers feedback for an improved experience
Is engaged in coaching activities
Consistent reliability and dependability in fulfilling job responsibilities

Customer Experience: Telebanker I employees are focused on the consistent use of approved behaviors to insure that customer experience align with standards.

Recommend and refer products and services to help customers increase their convenience and achieve their financial goals
Accuracy in transaction processing
Adhere to Contact Center Call Center Standards for call handling
Adhere to work schedule
Accurately process customer transactions and provide appropriate recommendations to customers who may need guidance in identifying the best solution to meet needs.
Support the Voice of Customer process by documenting customer feedback in the VOC database

Operational Excellence: Telebanker I employees understand the need for referencing system tools, support lines, leadership, and procedures to insure accuracy in the information they provide to customers, and the transactions and maintenance activities they process.

Accuracy in transaction processing
Effective use of system tools to problem solve
Transitioning call to Telebanker II when call complexity exceeds scope of role

Financial Impact: Telebanker I employees learn about products and services, and use their product knowledge to recommend products and services that benefit the customer.

Accuracy in transaction processing
Act as the first line of defense against fraud and scams which place customer account security at risk.
Strict adherence to verification processes for authenticating customer identities, verifying transactions, and confirming sensitive information to prevent fraudulent activities
Deliver information to customers on identifying and preventing fraud.
Sensitivity to unusual behavior, inconsistencies in information provided, or requests for sensitive information
Escalate issues to higher authorities when necessary

Qualifications

High School diploma or High School equivalency diploma required
Min 1yr customer service and/or sales experience in a retail/sales environment
Comfortable working with a variety of computer applications
Effective verbal communication skills
Ability to identify opportunities to deepen customer relationships
Ability to maintain poise and professionalism under pressure
Prior banking experience preferred
Demonstrate alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.

#LI-KM1 #LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

federal credit union jobs in webster, ny

Customer Care Specialist

Fraud Investigation Analyst

Bilingual Universal Banker - (English/Spanish)

Consumer Loan Officer

Senior Relationship Banker

Teller (Multi-site) Newark & Phelps Branches

Bilingual Credit Union Teller- (English/Spanish)

Member Service Call Center Representative

Member Service Representative

Teller - Penfield Branch

Director, Real Estate Lending

Branch Manager - Mt. Read Branch

Teller (Part-Time)

Credit Union Teller

Teller- Full Time at RGH

Personal Financial AssociateN

Universal Banker - Farmington Branch

Senior Relationship Manager Commercial Real Estate Expansion

Universal Banker

Mortgage Sales Manager

I want to receive the latest job alert for federal credit union in webster, ny

Related Searches

Explore jobs in more locations

Hours:

Schedule:

Comprehensive Benefits:

Pay and Incentive Plan:

Purpose of Position:

Accountabilities:

Qualifications

Job Seeker Tools

Employer Tools

Browse

Stay Connected