Top 277 It service desk engineer worcester, ma Jobs in Worcester, Ma

IT Service Desk Engineer - Worcester, MA
Jencap —Worcester, MA
- On call
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- 401(k)
- Tuition reimbursement
Quick Apply
Receptionist / Office Coordinator-Grove St., Worcester, MA - Great Schedule, Great Pay & benefits!
Fallon Health —Worcester, MA
- $21 - $23 an hour
- Full-time
- Microsoft Outlook
- Office
- High school diploma or GED
10d
Registration Clerk
CAREWELL URGENT CARE OF MA, PC —Worcester, MA
- $19 - $23 an hour
- 12 hour shift
- Microsoft Outlook
- High school diploma or GED
- SharePoint
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Front Desk Receptionist
Carnation Acupuncture, LLC —Worcester, MA
- $20 - $25 an hour
- Full-time
- Bilingual
- Background check
- Customer service
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Medical Secretary
Optum —Worcester, MA
- $16.15 - $28.80 an hour
- Urgently hiring
- Computer literacy
- Pass drug screening
- High school diploma or GED
- AD&D insurance
- Employee stock purchase plan
Nurse (2nd shift)
Spectrum Health Systems —Westborough, MA
- $35 - $36 an hour
- Full-time
- CPR Certification
- Addiction Medicine
- RN License
- Loan repayment program
- Health insurance
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Nurse (2nd shift)
Spectrum Health Systems —Westborough, MA
- $35 - $36 an hour
- Full-time
- CPR Certification
- Addiction Medicine
- RN License
- Loan repayment program
- Health insurance
Quick Apply
Nurse (part-time)
Spectrum Health Systems —Framingham, MA
- $35 - $37 an hour
- Part-time
- CPR Certification
- RN License
- BLS Certification
- Loan repayment program
- Health insurance
Quick Apply
Nurses RN, LPN
Brookside Rehab & Healthcare Center —Webster, MA
- $30 - $48 an hour
- Part-time
- Nursing
- Medication administration
- Patient monitoring
- Health insurance
- Dental insurance
Quick Apply
Experienced Dental Front Office-Patient Concierge Team
Dentistry By Dr David & Associates —Bolton, MA
- $20 - $30 an hour
- Full-time
- Dental office
- Writing skills
- Administrative experience
- Health savings account
- Health insurance
Quick Apply
NURSES - RNs or LPNs - 11pm-7am. Sign on Bonus - Child daycare on site M-F
Sudbury Pines Extended Care —Sudbury, MA
- $36 - $46 an hour
- Overtime
- Skilled nursing facility
- RN License
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
Pediatric Office LPN
Holliston Pediatric Group —Holliston, MA
- From $29 an hour
- Weekends as needed
- CPR Certification
- BLS Certification
- Clinic
- Paid holidays
- Health insurance
Quick Apply
RN/LPN - 7am-3pm, Full Time, Sign-on Bonus - LTC/Sub acute
Jewish Healthcare Center —Worcester, MA
- $31 - $48 an hour
- Full-time
- Background check
- RN License
- LPN
- Health insurance
- Dental insurance
Quick Apply
RN/LPN Nurse 3-11
Medway Country Manor —Medway, MA
- $45 - $50 an hour
- Part-time
- CPR Certification
- Skilled nursing facility
- RN License
- Health insurance
- Dental insurance
Quick Apply
Medical Assistant
COMMUNITY NEUROSCIENCE SERVICES —Leominster, MA
- From $24 an hour
- Full-time
- CPR Certification
- Vital signs
- OSHA
- Free parking
- Health insurance
Quick Apply
Wellness Nurse, LPN
Golden Pond Assisted Living & Memory Care —Hopkinton, MA
- From $45 an hour
- Part-time
- Nursing
- RN License
- English
- Health insurance
- Dental insurance
Quick Apply
RN /LPN – Full time Days 7-3 and evenings 3-11 Benefits start on Day 1
The Briarwood Community —Worcester, MA
- $32.00 - $38.25 an hour
- Overnight shift
- CPR Certification
- Nursing
- RN License
- Continuing education credits
- Loan repayment program
Quick Apply
Licensed Practical Nurse (LPN)
Bridges by EPOCH at Sudbury —Sudbury, MA
- $37 - $40 an hour
- Full-time
- Mid-level
- LPN
- Free parking
- Paid holidays
Quick Apply
12d
Part-Time Licensed Practical Nurse (LPN) – Adult Day Health Center
ARCA HEALTH —Worcester, MA
- $30 - $33 an hour
- Part-time
- Spanish
- CPR Certification
- Nursing
- 401(k)
- Paid time off
Quick Apply
Pediatric Medical Assistant
Holliston Pediatric Group —Holliston, MA
- From $22 an hour
- Full-time
- Private practice
- CPR Certification
- Medication administration
- Paid holidays
- Health insurance
Quick Apply

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IT Service Desk Engineer - Worcester, MA

Jencap -
Worcester, MA

Quick Apply

Job Details

Benefits

401(k)
Tuition reimbursement

Qualifications

Cloud identity and access management (IAM)
Customer communication
Software deployment
Public Cloud
Windows
Cloud service support
Virtualization
Azure AD
UEM
Desktop administration
Equipment inventory management
Intune

Full Job Description

Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career.

In this Service Desk Engineer role, you will be responsible for collaborating with our internal stakeholders, providing them with effective technological solutions and exemplary support. As a key point of contact, you will troubleshoot, diagnose, and resolve a wide range of hardware, software, mobile device, and endpoint management issues. Your exceptional problem-solving abilities and customer-first mindset will ensure that our users receive timely, high-quality support while maintaining a secure, reliable, and modern endpoint environment.

This role will be based in our Worcester MA office and will require for you to be in the office 4 days a week.

Responsibilities:

Receive, prioritize, and respond to incoming Service Desk requests in accordance with established Service Level
Agreements (SLAs) and ITIL best practices.
Deliver exceptional white-glove technical support to employees and executives while maintaining a customer-first
approach and building strong relationships with the user community.
Serve as the primary onsite owner of the endpoint environment, proactively managing device health, provisioning
standards, inventory accuracy, and the overall end-user computing experience.
Troubleshoot, diagnose, and resolve complex hardware, software, operating system, Microsoft 365, mobile device,
printer, conferencing, and peripheral issues.
Provision, configure, deploy, refresh, swap, recover, and retire Windows endpoints using Microsoft Intune, Windows
Autopilot, and Azure/Entra ID.
Manage the complete endpoint lifecycle, including imaging, enrollment, application deployment, asset tracking,
inventory management, shipping logistics, equipment recovery, and hardware refreshes.
Manage user, computer, and group objects within Azure/Entra ID in a cloud environment, including password resets,
adds, moves, changes, and permissions.
Provide technical support for the company's critical business applications and assist with employee onboarding and
offboarding activities, including hardware provisioning and logistics.
Maintain and support office telephone systems, Microsoft Teams devices, audio/visual equipment, conference room
technology, and multifunction printers.
Manage user and device activity through the Zendesk ticketing system while maintaining accurate documentation,
knowledge base articles, and inventory records.
Assist users in maintaining compliance with company IT security policies, endpoint security standards, and minimum
security requirements.
Participate in after-hours implementations, upgrades, on-call support, and occasional travel as required to minimize
business disruption.
Collaborate with internal teams, vendors, and third-party partners to resolve technical issues and continuously
improve the end-user experience.

Technical Requirements

Experience administering Microsoft Intune, including MDM/MAM enrollment and endpoint management.
Experience with Windows Autopilot provisioning and deployment.
Experience administering Microsoft Azure / Entra ID and Active Directory.
Experience supporting Microsoft Windows 10/11 and Microsoft 365 Administration.
Experience with Azure Virtual Desktop.
Experience managing the complete endpoint lifecycle, including provisioning, deployment, refreshes, swaps,
inventory management, and asset lifecycle management.
ITIL-based service management is a plus
Technical certifications (Microsoft, HDI, CompTIA, ITIL) preferred

Qualifications

Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
Three to five years of enterprise desktop, endpoint, or Service Desk support experience.
Self-starter who takes initiative and can work independently as the primary onsite IT resource with minimal
supervision.
Strong analytical, troubleshooting, and problem-solving skills with a solid understanding of enterprise IT
infrastructure.
Excellent customer service, relationship-building, written, and verbal communication skills, with the ability to
deliver white-glove support to users at all levels of the organization.
Ability to effectively prioritize work, multitask, meet deadlines, and balance competing priorities in a fast-paced
environment.
Strong attention to detail with a collaborative, team-oriented mindset.
General understanding of how IT infrastructure supports business objectives.
Willingness to participate in on-call support, occasional after-hours work, limited travel, and office-based
support.
HDI and/or ITIL Foundations certification preferred.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. Discretionary incentive compensation may be awarded. Jencap also offers a range of benefits and programs, based on eligibility, which currently include but are not limited to; comprehensive health care coverage, a 401k plan, and tuition reimbursement. Jencap is an emerging and rapidly growing leader in the industry and as such, we approach talent acquisition as an opportunity to identify the best talent. Therefore, the level of the role and compensation may vary depending upon the best available candidate.

Want the opportunity to build something new? Expand your knowledge and stretch your experience through new and emerging risks? Have your voice heard, your skills properly applied, and to add tangible value to an organization? You're in the right place.

Jencap is dynamic, bold, tenacious, and trusted in the industry. Here, you are not just one of the many, you are one of us. We truly are better together.

Jencap is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or citizenship status, sexual orientation, gender identity or expression, pregnancy, marital or familial status, disability status, medical condition, genetic information, military or veteran status, political affiliation, or any other characteristic protected by law. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard, as we believe that that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.

Quick Apply

Refine Your Search

it service desk engineer worcester, ma jobs in worcester, ma

IT Service Desk Engineer - Worcester, MA

Receptionist / Office Coordinator-Grove St., Worcester, MA - Great Schedule, Great Pay & benefits!

Registration Clerk

Front Desk Receptionist

Medical Secretary

Nurse (2nd shift)

Nurse (2nd shift)

Nurse (part-time)

Nurses RN, LPN

Experienced Dental Front Office-Patient Concierge Team

NURSES - RNs or LPNs - 11pm-7am. Sign on Bonus - Child daycare on site M-F

Pediatric Office LPN

RN/LPN - 7am-3pm, Full Time, Sign-on Bonus - LTC/Sub acute

RN/LPN Nurse 3-11

Medical Assistant

Wellness Nurse, LPN

RN /LPN – Full time Days 7-3 and evenings 3-11 Benefits start on Day 1

Licensed Practical Nurse (LPN)

Part-Time Licensed Practical Nurse (LPN) – Adult Day Health Center

Pediatric Medical Assistant

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