Top 1749 Collections supervisor Jobs

Commercial Collections Supervisor
Newrez —Houston, TX
- Microsoft Excel
- 6 years
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
6d
Manager, Collections & Recoveries
Forbright Bank —Remote
- $50 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Collections Manager
Cardiff —Remote
- Full-time
- Remote
- Mid-level
- 3 years
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
11d
Credit & Collections Supervisor
Kone —New York, NY
- $100,400 - $131,775 a year
- Full-time
- Hybrid work
- Office
- 3 years
- Finance
- Health savings account
- AD&D insurance
Maintenance Supervisor - West Fork (New Tax Credit Lease-Up)
Kittle Property Group, Inc. —Columbus, OH
- $26 an hour
- Full-time
- Mid-level
- 3 years
- Apartments
Quick Apply
Property Manager (Tax Credit) - CHA Lebanon
Kittle Property Group, Inc. —Lebanon, IN
- $55,000 a year
- Full-time
- Mid-level
- Apartments
- 1 year
- Paid time off
Quick Apply
Billing Manager
Five Star Energy Services —Waunakee, WI
- Full-time
- Management
- Mid-level
- Office
Quick Apply
11d
Accounts Receivable Manager
Delta360 —Natchez, MS
- From $100,000 a year
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
Quick Apply
Accounts Receivable Collections Manager
BBB Auto sales —Nashville, TN
- From $55,000 a year
- Full-time
- Bilingual
- Spanish
- Dealership
- Opportunities for advancement
Quick Apply
Retail Loan Collections Manager
Alerus Financial —Shoreview, MN
- $80,000 - $110,000 a year
- 5 years
- Office
- Ability to sit for extended periods
- Paid holidays
- Disability insurance
Quick Apply
Recyling /Collections Operations Manager
California Waste Solutions —San Jose, CA
- $90,000 - $95,000 a year
- Full-time
- Management
- Driver's License
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
On-Site Property Manager at HUD/Tax Credit property
Domus Management Company —Sacramento, CA
- $24 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
District Manager – Personal Installment Loans (Wisconsin)
Security Finance —Madison, WI
- Full-time
- Office
- High school diploma or GED
- Analysis skills
- Relocation assistance
- Health insurance
Quick Apply
Accounts Receivable Manager-Onsite OKC, OK
APMEX —Oklahoma City, OK
- $70,000 - $80,000 a year
- Extended hours
- Oracle
- Writing skills
- Office
- Paid holidays
- Disability insurance
Quick Apply
Commercial Loan Portfolio Manager I
Michigan Business Connection, LC —Ann Arbor, MI
- $66,082 - $99,123 a year
- Full-time
- Background check
- Bachelor of Science
- Basic math
- Health savings account
- Health insurance
Quick Apply
Accounts Receivable Manager
Robinson Restoration —Vancouver, WA
- $80,000 - $100,000 a year
- Full-time
- Management
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Business Office Manager/ Accounts Receivable
The Center for Nursing and Rehabilitation at Hoosick Falls —Hoosick Falls, NY
- $50,000 - $55,000 a year
- Full-time
- Background check
- Skilled nursing facility
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Billing Supervisor
Columbia Valley Community Health —Wenatchee, WA
- $67,100.80 - $95,264.00 a year
- Full-time
- Microsoft Excel
- Mid-level
- Mentoring
- Health insurance
- 401(k)
Quick Apply
Lending Operations Manager
Edwards Federal Credit Union —Palmdale, CA
- $75,164 - $93,955 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Billing Manager
Open Door Community Health Centers —Arcata, CA
- $80,000 - $92,900 a year
- Full-time
- Spanish
- Management
- Research
Quick Apply

I want to receive the latest job alert for collections supervisor

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

collections supervisor jobs near

Property Manager jobs in Lebanon, IN

Rental Manager jobs in Sacramento, CA

Collection Manager jobs in Remote

Accounts Receivable Manager jobs in Nashville, TN

District Manager jobs in Madison, WI

Maintenance Supervisor jobs in Columbus, OH

Collection Manager jobs in New York, NY

Accounts Receivable Manager jobs in Oklahoma City, OK

Collection Manager jobs in San Jose, CA

Collection Manager jobs in Appleton, WI

Community Manager jobs in Orlando, FL

Regional Property Manager jobs in Florida

Engineering Manager jobs in New York, NY

Collection Manager jobs in Providence, RI

Collection Manager jobs in Pensacola, FL

Automotive Sales Manager jobs in Columbus, OH

Collection Manager jobs in Newark, NJ

Property Manager jobs in Cincinnati, OH

Property Management jobs in Phoenix, AZ

Automotive Sales Manager jobs in Los Angeles, CA

Commercial Collections Supervisor

Newrez -
Houston, TX

Quick Apply

Job Details

6 days ago

Benefits

Paid parental leave
Health savings account
Caregiver leave
Health insurance
Dental insurance
Matching gift program
Paid time off
Adoption assistance
Parental leave
Vision insurance
401(k) matching
Volunteer time off

Qualifications

Staff supervision
Microsoft Excel
Team supervision
High school diploma or GED
Data management
Team training
Telephone systems
Productivity software
Team motivation (leadership skill)
Technical Proficiency

Full Job Description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The Supervisor Commercial Loans is a seasoned collections supervisor with prior management, mortgage, and Commercial experience. This individual will be responsible for the Commercial/Bridge Collections.

Direct Reports

Team Lead Collections
Commercial Loan Consultant

Principal Duties

List of required duties below. Distinguish on-site duties with a *.

Responsible for maintaining staff.
Provides guidance, leadership, and mentors personnel to develop and reinforce skills and effectiveness.
Understanding all products, services, procedures, and guidelines and communicate the same to all team members.
Monitors inbound Commercial call production and performance results involving Loss Mitigation options and resolutions on Commercial/Bridge loans.
Understanding historical data of payment history and notes to determine a resolution for delinquency.
Understanding and reviewing the Client Matrix to know what assistance can be offered.
Reviews commercial list for ACH’s that have not drafted and researching the issues.
Reviews list for upcoming maturity dates and reaches out to portfolio manager to get a plan of action.
Recognizing what workout plan would benefit the borrower and knowing the process, short sales, modifications, forbearances, extensions, repayment plans, etc.
Reviews documents to determine whether they meet eligibility requirements for assistance.
Reviews the Client Matrix to understand what can and cannot be offered to the borrower to assist with curing the delinquency.
Reviews resumes and completes interviews to fill open positions.
Proper documentation: detailed record of all customer communications, payment plans and future resolutions.
Communicates daily with workforce management regarding calls holding, dialer calls left to complete, when to start and stop campaigns, agents break and lunch schedules, etc.
Reviews feedback provided by portfolio managers and/or clients and implementing changes or coaching as needed.
Reviews and follows up on supervisor call backs.
Reviews and completes escalation complaints.
Ensures representatives stay within defined production expectations (e.g., inbound call loop, etc.).
Corrects errant activity and when appropriate provides feedback.
Tracks daily results of work efforts to assure required levels of production and efficiency are achieved including ensuring the shared Commercial email boxes and voicemail boxes are handled daily.
Communicates daily with portfolio managers and/or clients for situational needs or escalations.
Able to professionally communicate with portfolio managers, other supervisors, and management team members to support agents and maximize customer satisfaction.
Reviews list that agents have worked to ensure the agent has followed protocol for attempts.
Resolves Human Resources issues, as necessary.
Updates commercial connection website with information regarding client updates.
Monitors employee timecards for discrepancies and corrects as needed.
Assists audit department by doing random sample audits of account records.
Supplements the efforts of our Audit Personnel by randomly monitoring some live calls.
Monitors auto-dialer campaigns and collector's manual calling efforts.
Reviews and submits monthly bonus information.
Identifies process issues and suggests improvements and/or changes.
Performs related duties as assigned by management.

*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily.

Education and Experience Requirements

High school diploma or equivalent, required.
Bachelor’s degree, preferred.
6+ years’ experience in finance, collections, commercial, customer service, or a related industry.
Previous management experience.

Knowledge, Skill, and Ability Requirements

This individual must be flex-able and able to work different hours/shifts if needed.
Must be a good motivator, self-driven, willing to do what it takes to "get the job done".
Managerial skills including strong organizational, communication, and leadership skills.
Ability to train and motivate employees.
Ability to manage data to maximize work efforts and multitask.
Excellent overall computer skills including Excel, email, and written skills.
Proficiency with technology, computers, software applications and phone systems
Ability to remain calm and professional during difficult situations.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Additional Information:

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities
More than $6,000,000 donated since 2020
1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

CA Privacy Policy

CA Notice at Collection

Quick Apply

Refine Your Search

collections supervisor jobs

Commercial Collections Supervisor

Manager, Collections & Recoveries

Collections Manager

Credit & Collections Supervisor

Maintenance Supervisor - West Fork (New Tax Credit Lease-Up)

Property Manager (Tax Credit) - CHA Lebanon

Billing Manager

Accounts Receivable Manager

Accounts Receivable Collections Manager

Retail Loan Collections Manager

Recyling /Collections Operations Manager

On-Site Property Manager at HUD/Tax Credit property

District Manager – Personal Installment Loans (Wisconsin)

Accounts Receivable Manager-Onsite OKC, OK

Commercial Loan Portfolio Manager I

Accounts Receivable Manager

Business Office Manager/ Accounts Receivable

Billing Supervisor

Lending Operations Manager

Billing Manager

I want to receive the latest job alert for collections supervisor

Related Searches

Explore jobs in more locations

Who We Are

Job Seeker Tools

Employer Tools

Browse

Stay Connected