Top 1192 Customer experience manager Jobs in Allentown, Pa

Branch Manager
AmeriBest Home Care, LLC —Allentown, PA
- Full-time
- Microsoft Excel
- Computer literacy
- Bachelor of Science
- Health insurance
- 401(k)
Account Manager - Employee Benefits
BSI Corporate Benefits —Bethlehem, PA
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Profit sharing
- Wellness program
Quick Apply
8d
Night Warehouse Manager
US Foods, Inc. —Allentown, PA
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Disability insurance
Corporate Environmental Manager
Buzzi Unicem USA, Inc. —Bethlehem, PA
- Full-time
- 5 years
- Residential
- Math
- Health insurance
- Dental insurance
Master Electrician/Supervisor
World Wide Stereo —Lehigh Valley, PA
- $80,000 - $100,000 a year
- Full-time
- Clean driving record
- Management
- 5 years
- Paid holidays
- Health insurance
Quick Apply
8h
General Manager - Restaurant
Yellow Cab Holdings —Allentown, PA
- Up to $65,000 a year
- Full-time
- Inventory management
- Customer service
- Restaurant management
- Paid training
- Health insurance
Quick Apply
9d
Certified Pharmacy Technician Operations Manager
Newhard Pharmacy & Long Term Care —Northampton, PA
- $18 - $25 an hour
- Full-time
- Inventory management
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Electrical Project Manager/Estimator
ALBARELL ELECTRIC INC —Bethlehem, PA
- $75,000 - $100,000 a year
- Full-time
- Customer service
- Computer literacy
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
2d
Ramp Supervisor
Piedmont Airlines, Inc. —Allentown, PA
- $15 an hour
- Weekends as needed
- 18 years or older
- Customer service
- Pass drug screening
- Paid training
- Paid holidays
Quick Apply
8d
Project Manager - Sustaining Engineering
Victaulic —Easton, PA
- Full-time
- Engineering
- ERP systems
- Product management
Operations Supervisor
Piramal Pharma Solutions —Sellersville, PA
- Full-time
- Background check
- Bachelor of Science
- Mid-level
Quick Apply
Technical Service Manager
The Wenger Group —Souderton, PA
- Full-time
- Microsoft Excel
- Customer service
- Ability to walk for extended periods
- Health savings account
- AD&D insurance
Quick Apply
Senior Project Manager
Piramal Pharma Solutions —Sellersville, PA
- Full-time
- Customer service
- 3 years
- Bachelor's degree
Quick Apply
Supervisor
Job&talent US —Northampton, PA
- Up to $25 an hour
- Full-time
- Customer service
- Mid-level
- Forklift
Quick Apply
1d
Sales Engineer / Product Manager - Filters
HYDAC TECHNOLOGY CORPORATION —Bethlehem, PA
- Word processing
- English
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Retail Store Area Supervisor (Key Carrier) - Full Time
Ocean State Job Lot —Trexlertown, PA
- $17 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Maintenance
- Profit sharing
- Paid holidays
14d
Business Development Manager, Accessories
HYDAC TECHNOLOGY CORPORATION —Bethlehem, PA
- Driving
- Conflict management
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Business Manager, Electrical Services Division
WSS Integrated Technologies —Bloomsbury, NJ
- $120,000 - $200,000 a year
- Full-time
- Hybrid work
- 7 years
- Customer service
- Residential
- Profit sharing
- Health insurance
Quick Apply
Real Estate Manager
Contract Land Staff, LLC —Allentown, PA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
3d
Construction Executive Project Manager -5 years construction management experience
Strausser Enterprises, Inc. —Easton, PA
- From $95,000 a year
- 8 hour shift
- Carpentry
- Microsoft Outlook
- Construction site
- Health insurance
- Paid time off
Quick Apply

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Branch Manager

AmeriBest Home Care, LLC
Allentown, PA

Apply Now

Job Details

Full-time

Benefits

Health insurance
401(k)
Paid time off
Vision insurance

Qualifications

Computer operation
Customer communication
Microsoft Excel
Computer literacy
Windows
Productivity software

Full Job Description

AmeriBest Home Care is dedicated to providing high quality home care services to valued members of our community. The Branch Manager is a vital contributor to AmeriBest’s mission to deliver exceptional home care services in our community one client, one caregiver, and one visit at a time.

Reporting to the Regional Operations Director, the Branch Manager oversees and manages the operations of the branch. The Branch Manager ensures that all home care support and client services are delivered in a safe, efficient, and effective manner, in accordance with established quality standards, and applicable state and federal regulations. The Branch Manager also participates in the branch’s business development efforts to expand its client base and promote revenue growth. The Branch Manager assumes management responsibility for the fiscal and operational activities of the home care branch and is responsible for long-term planning, organizing, directing, and staffing of the branch. The Branch Manager plans and develops new programs, recruits and interviews personnel and establishes procedures for measuring quality care and organizational performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Organize and administer all services and office operations within the services areas.
Oversee recruitment, screening, selection, and training for all field and administrative staff.
Supervise and direct services and staff.
Execute strategies contributing to AmeriBest client census and caregiver roster growth.
Lead branch to manage, implement, use, monitor and analyze incoming data entries from the Electronic Visit Verification (EVV) system.
Execute strategies to accomplish 100% EVV utilization and compliance by caregivers.
Develop and execute strategies to enhance the service experience of clients and caregivers, contributing to improved client and caregiver retention.
Implement and interpret service and operations policies.
Delegate duties and establish proper accountability for staff members.
P&L responsibility for the branch office.
Create and promote a culture committed to the highest quality customer service.
Coordinate recognition program within the company.
Coordinate timesheets and complete payroll entry forms for submission to Payroll.
Supervise the implementation of training and in-service meetings each quarter, teaching all or part of the training, as necessary.
Process authorizations to ensure updated information is documented on the clients’ files, schedules, and computer system.
Coordinate the opening of new cases with the Client Services Coordinators.
Ensure all documentation is accurate and up to date for all client and employee files.
Arbitrate grievances reported from field or administrative staff personnel and clients.
Perform monthly service calls to clients to ensure adequate caregiver performance and client satisfaction.
Coordinate follow up on critical incidents and regulatory reporting.
Must be available to be on-call, as needed.
Other tasks or duties assigned by Management.

COMPLIANCE AS REQUIREMENT OF PERFORMANCE:

Compliance with AmeriBest policies and procedures is the responsibility of all AmeriBest associates. It is a part of each associate’s performance to follow these requirements:

All associates are expected to participate in any investigatory activities.
All associates are expected to report any violation of AmeriBest policies and procedures.
All associates are expected to conduct themselves in an ethical manner consistent with the AmeriBest mission statement and Standards of Conduct.
All associates are expected to protect the privacy of protected records and must conduct themselves consistent with all applicable laws and policies regarding privacy protection, including HIPAA and state specific privacy laws.

COMPETENCIES/SKILLS:

Planning/Organizing - efficiently prioritize work activities; gather and analyze information.
Communication – Communicates persuasively; listens and gets clarification.
Computer proficiency- Navigate Microsoft Office suite, EMR systems and applicable internet resources.

EDUCATION AND/OR EXPERIENCE:

Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.

PREFERRED EXPERIENCE:

Minimum of 1 year of experience in non-skilled home health care administration or operations.
Experience with in-home care services.
Valid driver's license and access to reliable transportation.
Availability to be on call.
Excellent oral and written communication skills.
Possess a demonstrated ability to organize, administer, and evaluate on-going services in a multi-phased operation.
Have a strong working knowledge of all program rules, procedures, and company rules and procedures.

Benefits

Medical
Dental
Vision
401k
PTO

PHYSICAL DEMANDS:

Regular requirement to sit; use hands to touch, handle or feel.
Occasional requirement to stand; walk and reach with hands and arms.
Occasional requirement to lift and/or move up to 10 pounds.
Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

Business Office Environment.
Noise level is usually moderate.

PI285448866

Apply Now

Refine Your Search

customer experience manager jobs in allentown, pa

Branch Manager

Account Manager - Employee Benefits

Night Warehouse Manager

Corporate Environmental Manager

Master Electrician/Supervisor

General Manager - Restaurant

Certified Pharmacy Technician Operations Manager

Electrical Project Manager/Estimator

Ramp Supervisor

Project Manager - Sustaining Engineering

Operations Supervisor

Technical Service Manager

Senior Project Manager

Supervisor

Sales Engineer / Product Manager - Filters

Retail Store Area Supervisor (Key Carrier) - Full Time

Business Development Manager, Accessories

Business Manager, Electrical Services Division

Real Estate Manager

Construction Executive Project Manager -5 years construction management experience

I want to receive the latest job alert for customer experience manager in allentown, pa

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