Top 277 Guest services manager Jobs in Asheville, Nc

Hotel General Manager
AC By Marriott —Asheville, NC
- Full-time
- Inventory management
- 3 years
- Hotel
- Paid holidays
- Disability insurance
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Area Hotel General Manager
Hulsing Hotels —Asheville, NC
- $110,000 - $140,000 a year
- Full-time
- 3 years
- Driver's License
- Bachelor's degree
General Manager
The Foundry Hotel Asheville, Curio Collection —Asheville, NC
- $100,000 a year
- Full-time
- Background check
- Microsoft Office
- Hotel
- Health insurance
- Dental insurance
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Boutique Hotel Manager
The Artful Way Hotel —Asheville, NC
- Microsoft Excel
- Mid-level
- Residential
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General Manager
TOWNEPLACE SUITES ASHEVILLE —Asheville, NC
- Sales
- Hotel
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Inn Front Office Manager
Biltmore Workforce Management —Asheville, NC
- Overnight shift
- CPR Certification
- Microsoft Outlook
- 5 years
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Bar Manager
Citizens Fuel Company —Asheville, NC
- $15 - $18 an hour
- Part-time
- Bar
- Management
- ServSafe
- Health insurance
- Dental insurance
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Licensed Administrative Assistant
Cambridge Investment Research —Asheville, NC
- $64,800 - $78,600 a year
- Full-time
- Background check
- Basic math
- Mid-level
- Profit sharing
- Paid holidays
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Restaurant Assistant Manager (Starting at $17/hour)
Zaxbys —Asheville, NC
- From $17 an hour
- Part-time
- 18 years or older
- ServSafe
- Pass drug screening
- Health insurance
- Dental insurance
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Huckleberry Cafe Manager
Montreat Conference Center —Montreat, NC
- $47,000 - $51,000 a year
- Weekends as needed
- Background check
- Sales
- ServSafe
- Health insurance
- Dental insurance
Quick Apply
12d
Restaurant Manager
Omni Hotels & Resorts —Asheville, NC
- Weekends as needed
- Ability to walk for extended periods
- Computer literacy
- Mid-level
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Shift Lead Position: 1 year leadership exp required
Huey Magoo's Arden, NC —Arden, NC
- $17 - $20 an hour
- 8 hour shift
- Fast casual restaurant
- Mid-level
- US work authorization
- Employee discount
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5h
Front of House Manager / Service Manager
Strada Italiano —Asheville, NC
- $22 - $30 an hour
- Part-time
- Background check
- Inventory control
- Casual dining restaurant
- Dental insurance
- Paid time off
Quick Apply
Inn AM Dining Room Supervisor - Full Time
Biltmore Workforce Management —Asheville, NC
- From $19.44 an hour
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
Quick Apply
6d
Night Auditor
Comfort Inn - Mars hill —Mars Hill, NC
- Part-time
- Writing skills
- English
- Hotel
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Chocolate Lounge - Manager on Duty (MOD)
French Broad Chocolates —Asheville, NC
- $12.54 - $25.00 an hour
- Overtime
- ServSafe
- Mid-level
- Ability to lift 50 pounds
- Health savings account
- Health insurance
Quick Apply
4d
Assistant Manager - Restaurant
Bay Breeze Seafood Restaurant —Hendersonville, NC
- $18 - $25 an hour
- Part-time
- Restaurant management
- Mid-level
- Supervising experience
- Paid training
- Employee discount
Quick Apply
11d
Dining Services - Manager in Training
Healthcare Services Group, Inc. —Weaverville, NC
- Full-time
- Customer service
- Sanitation
- Mid-level
- COVID-19 protective measures
- Employee stock purchase plan
Part Time Receptionist
Prestige Subaru Asheville —Asheville, NC
- Full-time
- Dealership
- High school diploma or GED
- Organizational skills
- Health insurance
- Paid time off
Quick Apply
Office Manager
Ammortal Inc —Mars Hill, NC
- $56,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Dental insurance
- Vision insurance
Quick Apply
14d

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guest services manager jobs near asheville, nc

Hotel General Manager

AC By Marriott -
Asheville, NC

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program
Pet insurance

Qualifications

Hotel cost control
Customer communication
Sales revenue Forecasting
Hotel regulations compliance
Inventory management
Team leadership
Branding consistency
Client inquiry handling
Managing hospitality teams
Team development
Driver's License
Managing property management budgets
Hotel and accommodations guest complaints handling
Hotel operations budget management
Property management
Staff development

Full Job Description

What Makes a McKibbon General Manager?

As a key member of the property leadership team, the General Manager is responsible for overseeing all aspects of the hotel’s operations to ensure the hotel runs smoothly, meets financial and operational goals and provides an exceptional experience for our guests. Reporting to the Regional Vice President of Operations, the General Manager will be responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals while embodying McKibbon’s Guiding Principles.

A Day in the Life:

Lead, mentor and manage a large team of associates with positive engagement to deliver high level of service, guest satisfaction and associate retention.
You will be responsible for day-to-day operations of the hotel, ensuring that guest and associate satisfaction is of the utmost importance.
You will be responsible for the overall performance of the property’s operations, including (but not limited to) guest satisfaction, brand quality assurance, maintenance, housekeeping, budget, labor and associate satisfaction.
You will ensure that the hotel is adequately staffed and that team members are well trained, motivated and aligned with the brand and company’s values to maximize revenue and reinforce superior service culture.
You will be responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company.
Inspect and oversee that safety and security standards are being maintained.
You will monitor guest feedback and work on improving service quality in all operations.
Work closely with corporate teams in Human Resources, Accounting, Revenue Management, Sales, and
Leadership to ensure that property and company goals are being achieved.
You will act as the face of the property by being actively involved in the local community.
Ensure all daily administrative functions and accounting processes and reporting are accurate and complete and oversee that cash management policies are upheld.
Ensure Bi-Weekly Payroll is accurate and submitted on time.
Complete Weekly and Monthly Forecasting and submit on time.
Attend, participate and at time lead weekly and monthly meetings at the hotel level and corporate level.
Oversee and conduct hiring, training, and onboarding of new employees.
Conduct performance reviews and provide constructive feedback to your direct reports and other associates.
Approve and ensure employee schedules are completed for adequate staffing levels.
Ensure proper documentation and reporting of guest and associate incidents or accidents.
Monitor and evaluate hotel performance, ensuring both properties meet or exceed revenue and guest satisfaction targets.
Develop and manage budgets for the hotel, ensuring profitability and cost control in conjunction with your RVP.
Analyze financial reports for the hotel, identifying areas for improvement and implementing corrective actions as needed.
Maximize revenue by working with the revenue generation team through strategic pricing, promotions and packages by analyzing market trends and competitive positioning to ensure hotels remain competitive and meet goals.
Lead hotel during emergencies, handling situations such as natural disasters, security concerns or significant guest incidents.
Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Requirements:

Associates/Bachelor’s Degree
Must have a valid driver’s license in the applicable state.
Ability to travel for McKibbon or brand training as required, and McKibbon One conference held every 18-months.
3 years’ minimum experience as a hotel general manager
Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired)
The skills and experience to lead a team to consistently deliver exceptional guest service.
Knowledge of local and state compliance laws
Implement McKibbon procedures as they relate to cost control and inventory management.
Ability to ensure that hotel policies and brand standards are consistently followed.
The ability to develop the leadership qualities of all staff.
Excellent communication and problem-solving skills, both written and oral.
The ability to maintain positive relationships with the management company, property owners, vendors and clients.
The ability to work under pressure and handle multiple tasks.
Strong financial knowledge and experience managing hotel budgets, forecasting and revenue generation.
Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds.
Ability to ensure that hotel policies, procedures and brand standards are followed.
Maintain a high level of professionalism, trust and responsibility.
Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.
Must excel in high-pressure, fast-paced environments.
Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.

Perks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:

Benefits: Full Time Associates:

Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance

Financial & Occupational Wellness: All Associates

Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)

Personal Wellness: All Associates

Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts

Any state specific holiday, vacation or benefit requirements will apply.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

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Refine Your Search

guest services manager jobs in asheville, nc

Hotel General Manager

Area Hotel General Manager

General Manager

Boutique Hotel Manager

General Manager

Inn Front Office Manager

Bar Manager

Licensed Administrative Assistant

Restaurant Assistant Manager (Starting at $17/hour)

Huckleberry Cafe Manager

Restaurant Manager

Shift Lead Position: 1 year leadership exp required

Front of House Manager / Service Manager

Inn AM Dining Room Supervisor - Full Time

Night Auditor

Chocolate Lounge - Manager on Duty (MOD)

Assistant Manager - Restaurant

Dining Services - Manager in Training

Part Time Receptionist

Office Manager

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