Top 39 Customer relations manager Jobs in Athol, Ma

Customer Relations Manager
Cornerstone Bank —Barre, MA
- $32 - $36 an hour
- Extended hours
- Mid-level
- Office
- High school diploma or GED
5d
Field Territory Supervisor / Customer Relations
System4 of Boston —Massachusetts
- $50,000 - $110,000 a year
- Weekends as needed
- Clean driving record
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Customer Service Supervisor
BETE Fog Nozzle —Greenfield, MA
- $75,000 a year
- Full-time
- Background check
- Microsoft Excel
- Pass drug screening
- AD&D insurance
- Paid holidays
Quick Apply
Key Account Manager- Returnable Transport Packaging Ag (Remote)
IPL Schoeller —Leominster, MA
- $86,405 - $125,000 a year
- Remote
- 5 years
- ERP systems
- Analysis skills
Quick Apply
9d
Automotive Service BDC Manager
Fenton Family Dealerships —Swanzey, NH
- Full-time
- Dealership
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Commercial Sales Manager
AutoZone —Keene, NH
- Weekends as needed
- Spanish
- English
- Mid-level
- Store discount
- Employee stock purchase plan
Sales Manager - Fitchburg, MA
Sybridge Technologies —Fitchburg, MA
- Full-time
- Engineering
- Mid-level
- 3 years
Quick Apply
12d
Sales Account Manager
Avient —Holden, MA
- Online Application
- Remote
- Marketing
- 5 years
- Office
Quick Apply
Account Manager
Qnect —Hadley, MA
- Senior level
- Commercial
- 10 years
Account Manager
Siegwerk Druckfarben AG & Co. KGaA —United States
- Online Application
- Microsoft Word
- Mid-level
- Bachelor's degree
2d

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Customer Relations Manager
Cornerstone Bank —Barre, MA
Responsible for scheduling and overseeing Customer Relations personnel with teller duties and assists with customers’ transactions during peak periods as well…
$32 - $36 an hour
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Customer Relations Manager

Cornerstone Bank -
Barre, MA

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Job Details

Full-time
$32 - $36 an hour
5 days ago

Qualifications

MLO License
Staff supervision
Managing retail teams
Loan origination
Loan Originator License
High school diploma or GED
Computer skills
Certified Notary Public

Full Job Description

About Cornerstone Bank

Cornerstone Bank was established in 2017, built on a legacy of community support and a commitment to helping individuals and businesses thrive. With deep roots in Worcester County and a strong presence throughout Central Massachusetts, Cornerstone combines the strength of a traditional bank with the personalized service of a local institution. Our community-based banking model allows us to deliver exceptional service with a personal touch—every time. At Cornerstone Bank, we foster a collaborative and inclusive workplace where innovation, teamwork, accountability, and excellence are more than just values—they’re how we work every day. We empower our employees to grow professionally, serve their communities, and deliver outstanding customer experiences.

Position Summary

The Customer Relations Manager plays a key leadership role in supporting the daily operations, sales performance, and customer experience of the branch. Working closely with the Market Manager, this position leads and coaches branch staff, ensures operational excellence and regulatory compliance, and helps customers achieve their financial goals through proactive relationship-building and solution-based conversations. The Customer Relations Manager fosters a high-performing team environment, supports employee development, drives sales and service initiatives, and serves as a visible representative of the Bank within the community. This role is ideal for a driven banking professional with strong leadership skills, supervisory experience, and a passion for delivering exceptional customer service.

Responsibilities and Accountabilities:

Manages branch in absence of and in conjunction with the Market Manager.
Assists with hiring, coaching plans, progressive discipline, performance reviews, promotions and salary recommendations of branch staff.
Leads the branch in building trust with customers by identifying their financial goals through established customer experience processes and proactively provides advice and guidance to customers to help them meet their financial goals. Participates in creating marketing plans and promotions to move branch forward.
Leads the branch in following up with customers as outlined in the customer experience process. Works with the Market Manager to establish and execute sales plans, coach the team on the established customer experience framework to achieve branch targets.
Oversees all aspects of branch activities to achieve branch goals. Leads and/or participates in branch and peer CRM meetings regarding leadership, product knowledge, sales and goals objectives. Supports sales promotions and promotional campaigns through positive communication and engagement.
Responsible for scheduling and overseeing Customer Relations personnel with teller duties and assists with customers’ transactions during peak periods as well as being primary backup for Customer Relations Supervisor. Keeps staff informed of pertinent changes in operational policy and procedures. Ensures excellent customer service skills are practiced by all branch staff. Assists new branch personnel with training.
Fosters teamwork and directs branch activity to provide high quality customer service, achieve retail sales goals and deliver that service profitability through a well-trained and motivated staff.
Represents the Bank with professionalism in appearance and conduct, consistently upholding high ethical and professional standards.
Represents the Bank through visible leadership involvement in various community-related activities to promote goodwill and generate new business. Attends community events and Bank functions, including extended and weekend hours.
Keeps abreast of regulatory compliance and developments for assigned area and apprises staff of same. Recommends procedural changes to Market Manager as needed to support prescribed requirements. Ensures effective risk management and daily operations of branch: minimizes teller differences and charge-offs, research teller differences, compliant to all regulatory requirements in completion of BSA and CTR forms, and effectively balance ATM’s, Vault and Branch.
In conjunction with the Market Manager, works to meet existing branch performance standards in areas such as operating loss control, bank secrecy, and compliance with established policies and procedures.

Qualifications:

Proficient with various computer software programs
Ability to use office equipment, including faxes, copiers, computers and cellular phone
Strong organizational skills
Decision making ability
Strong written and verbal communication skills
Strong supervisory and coaching skills; motivational and training skills
Desire to work with the public focusing on meeting customer needs/including proactive sales and services
Professional appearance
Working knowledge of all bank products and services
Exhibit tact and diplomacy working with a diverse staff
Availability to work weekends and extended hours to meet customer needs
Notary Public a plus

Education / Training / Experience:

High School Diploma or equivalent
Specialized Courses in Branch Management
Minimum of two years of Branch experience with demonstrated supervisory ability
Registered Mortgage Loan Originator (MLO) with the Nationwide Mortgage Licensing System & Registry (NMLS) is required

INDEPENDENT ACTION

Performs work independently within scope of established guidelines and practices. Consults with Manager where clarification or exception to Bank policy may be required.

NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required for this job.

Cornerstone Bank is an Equal Opportunity Employer. In compliance with Equal Opportunity Guidelines and the Americans with Disabilities Act, Cornerstone Bank provides reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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