Top 22 Guest service agent Jobs in Bayamón Pr

Guest Services Agent PM/Overnight
The Condado Plaza Hotel —San Juan, PR
- $15.75 an hour
- Overnight shift
- Spanish
- English
- Hotel
Quick Apply
Guest Services Agent
AC Hotel San Juan Condado —San Juan, PR
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Services Agent
Hyatt Centric San Juan Isla Verde —Carolina, PR
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Service Agent
3 Keys Hospitality Group —Condado, PR
- $11.50 an hour
- Weekends as needed
- Spanish
- English
- Hotel
- Paid time off
Quick Apply
Front Desk Agent
Marriott International, Inc —San Juan, PR
- $14 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- Paid holidays
9d
Guest Service Agent - Embassy Suites by Hilton Dorado del Mar Beach Resort
Hilton —Dorado Municipio, PR
- $11.50 an hour
- Part-time
- Entry level
- Resort
- Paid parental leave
- Employee stock purchase plan
3d
Front Desk Agent
Hampton inn & Suites San Juan/Isla Verde —Carolina, PR
- $13.50 an hour
- Weekends as needed
- Background check
- Computer literacy
- English
- Health insurance
- Dental insurance
Quick Apply
13d
Front Desk Agent
HOTEL SAN JUAN —San Juan, PR
- From $12 an hour
- Nights as needed
- In-person
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
10d
Guest Services Agent - La Concha Resort
The Condado Collection —San Juan, PR
- Weekends as needed
- Spanish
- English
- High school diploma or GED
- Paid holidays
- Health insurance
Hotel Front Desk Agent
Residence Inn Isla Verde —Carolina, PR
- Full-time
- Computer literacy
- Residential
- Hotel
Reservations Agent
AC Hotel San Juan Condado —San Juan, PR
- Full-time
- Merchandising
- Research
- Hotel
Front Desk Agent
Pyramid Hotel Group —Río Grande Municipio, PR
- $14 an hour
- Weekends as needed
- Bilingual
- Sales
- Computer literacy
- Health insurance
- Paid time off
12d
Front Desk Agent
LA BUENA VIDA INN —San Juan, PR
- From $11 an hour
- Part-time
- Bilingual
- Accounting
- In-person
- Free parking
- Flexible schedule
Quick Apply
Overnight Guest Service Agent - Condado Vanderbilt Hotel
The Condado Collection —San Juan, PR
- Weekends as needed
- Spanish
- English
- Master's degree
- Paid holidays
- Health insurance
Front Desk Agent- San Juan, Puerto Rico
Tryst Hospitality —San Juan, PR
- $13 an hour
- Weekends as needed
- Spanish
- Ability to walk for extended periods
- English
- Health insurance
- Life insurance
Quick Apply
9d
Front Desk Agent
Easy Job Corp —San Juan, PR
- $10.50 an hour
- Part-time
- Sales
- Hotel
- Administrative experience
- Employee discount
- Flexible schedule
Quick Apply
Front Desk Agent
TRYP by Wyndham Isla Verde —Carolina, PR
- $12.50 an hour
- Weekends as needed
- In-person
- Communication skills
- Entry level
- Free parking
- Health insurance
Quick Apply
2d
Front Desk Agent with Cloudbeds Experience
Coral Princess Hotel —San Juan, PR
- $11.75 - $12.00 an hour
- Nights as needed
- Hotel
- In-person
- Entry level
Quick Apply
Front Desk Supervisor
Pyramid Hotel Group —Río Grande Municipio, PR
- Weekends as needed
- Spanish
- Computer literacy
- English
- Health insurance
- Paid time off
12d
Front Desk Agent con Experiencia - turnos rotativos
Coral Princess Hotel —San Juan, PR
- $11.75 - $12.00 an hour
- Part-time
- In-person
- Communication skills
- Entry level
Quick Apply
3d

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guest service agent jobs near bayamón pr

Guest Services Agent PM/Overnight

The Condado Plaza Hotel
San Juan, PR

Quick Apply

Job Details

Full-time
$15.75 an hour

Qualifications

Spanish
Customer communication
English
High school diploma or GED

Full Job Description

Represents the hotel to the guest throughout all stages of the guest’s stay. Determinates a guest’s reservation status and identifies how long the guest will stay. Helps guests’ complete registration cards and then assign rooms, accommodating special requests whenever possible. Verifies the guest’s method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk pits and communicates this information to the appropriate hotel personnel. Knows the location and types of available rooms as well as the activities and services of the property. Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid outs. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage and maintains and supervises access to safe deposit boxes. Must be sales minded. Presents options and alternatives to guests and offers assistance in making choices. Efficient use of the guest satisfactions tools provided: “TWO MORE”, “MAKE IT RIGHT”, “KIPSU” among others, to increase our guest loyalty and returning and guarantee the best scores in SALT. Maintain HHonors enrollment engagement.

Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hilton Marketing Programs such as Hilton Honors, for arriving guests. Ensures guest knows location of room and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler’s checks, and other forms of payments.
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
Receives special requests from guests and responds appropriately or forwards requests to appropriate team members for decisions and actions.
Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other members of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Use the Problems Resolution Empowerment Guidelines among the “MAKE IT RIGHT” tools.
Attempts to communicate with guest in guest’s native language, if applicable.
Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve opportunities such as location changes or credit issues.
Summons Bell Services team members to escort guest to/from their rooms as appropriate.
Offer and enroll gust in our HHonors program.
Offer and enroll every guest in KIPSU.
Promote room upsell to increase revenue.
Any other tasks assigned by General Manager or Director.

Requirements:

High school diploma or equivalent
Bilingual (English & Spanish)
Great customer service

Quick Apply

Refine Your Search

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