Top 74 Telephone representative Jobs in Bayamón Pr

Representante De Servicio I - CS - Bayamon
MCS HEALTHCARE HOLDINGS, LLC —Bayamón, PR
- Spanish
- English
- High school diploma or GED
Collections Representative
Caduceus —Bayamón, PR
- Full-time
- Spanish
- English
- Office
Quick Apply
2d
Fraud Monitoring Representative
Popular Bank —San Juan, PR
- Part-time
- Spanish
- Microsoft Excel
- English
Representante de Servicio I - CS Bayamon
MCS HEALTHCARE HOLDINGS, LLC —Bayamón, PR
- Spanish
- English
- High school diploma or GED
Customer Service Representative (Call Center)
WORLDNET TELECOMMUNICATIONS LLC —Guaynabo, PR
- Full-time
- Mid-level
- Associate's degree
- 2 years
Quick Apply
Case Manager III
St Vincent De Paul Cares —San Juan, PR
- $21.63 an hour
- Weekends as needed
- Background check
- Microsoft Outlook
- Customer service
- 403(b) matching
- Paid holidays
Quick Apply
Representante De Servicio I- SC Plaza Las Americas - Temporary
MCS HEALTHCARE HOLDINGS, LLC —San Juan, PR
- Temporary
- Spanish
- English
- High school diploma or GED
8d
Representante De Servicio Al Cliente Outbound
MCS HEALTHCARE HOLDINGS, LLC —San Juan, PR
- Weekends as needed
- Spanish
- English
- High school diploma or GED
14d
Representante de Servicio al Cliente I - CC
MCS HEALTHCARE HOLDINGS, LLC —San Juan, PR
- Rotating shift
- Spanish
- English
- Mid-level
8d
Bilingual Customer Service Representative
Oriental Bank in San Juan —Bayamón, PR
- Overtime
- Spanish
- Computer literacy
- English
Representante De Servicio I - CS Bayamon - Temporero
MCS HEALTHCARE HOLDINGS, LLC —Bayamón, PR
- Spanish
- English
- High school diploma or GED
8d
Bilingüe - Customer Service Representative
Insight Communications —San Juan, PR
- $27,040 - $29,120 a year
- 8 hour shift
- Business Administration
- Typing
- Business
Quick Apply
Representante De Servicio Al Proveedor
MCS HEALTHCARE HOLDINGS, LLC —San Juan, PR
- Rotating shift
- Spanish
- English
- Mid-level
14d
Representante de Servicio I - CS Caguas
MCS HEALTHCARE HOLDINGS, LLC —Caguas, PR
- Spanish
- English
- High school diploma or GED
2d
Representante de Servicio al Cliente
Insight Communications —San Juan, PR
- $19,760 - $20,280 a year
- 8 hour shift
- Business Administration
- Typing
- Business
Quick Apply
Business Services Specialist
TOTE Resources LLC —San Juan, PR
- Full-time
- Spanish
- English
- Mid-level
- Wellness program
Safety Manager – Puerto Rico
Keolis Transit America —San Juan, PR
- CDL B
- Background check
- Classroom
- Flexible schedule
Quick Apply
Representante De Servicio I - CS Caguas - Temporero
MCS HEALTHCARE HOLDINGS, LLC —Caguas, PR
- Spanish
- English
- High school diploma or GED
8d
Bilingual Customer Service Representative
Telemedik —Guaynabo, PR
- 8 hour shift
- Spanish
- HIPAA
- English
- Health insurance
- Paid time off
Quick Apply
Trabajador (a) Social
MCS HEALTHCARE HOLDINGS, LLC —San Juan, PR
- Spanish
- 5 years
- English

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Representante De Servicio I - CS - Bayamon

MCS HEALTHCARE HOLDINGS, LLC -
Bayamón, PR

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Job Details

Qualifications

English
Typing

Full Job Description

Representante De Servicio I - CS - Bayamon

Regular

Non-Exempt

GENERAL DESCRIPTION:

The Customer Service Representative I – SC is responsible for assisting customers and prospects with information about the company's products and services. They address and clarify any questions from beneficiaries who have concerns. Resolves service needs by following established operational processes and service guidelines and documents the services provided to ensure the continuity of offerings by the Service Center.

ESSENTIAL FUNCTIONS:

Handles and resolves service requests from customers and prospects, including inquiries about the eligibility of policyholders and dependents, cancellation letters, changes to Independent Practice Associations (IPAs) and Primary Care Physicians (PCPs), issuance of duplicate cards, coverage certifications, beneficiary value programs, utility collections, premium collections, and reimbursement requests, among others.
Prepares coverage certifications and letters of non-covered services, among others, according to the policyholder’s request.
Maintains updated the database regarding policyholder demographics information in the systems.
Registers visitors in the system and evaluates each member's service situation before interaction to identify areas that need improvement and to determine the appropriate course of action, adhering to established standards such as wait times, service quality, transaction accuracy, and error rates.
Logs cases in the system or applications, works the cases received through the Customer Relationship Management (CRM) case referral tool, keeps customers informed of the status, and notifies them of the outcome of the request. Documents in the system the steps taken to complete the service cycle, complying with documentation parameters and preparing transaction reports.
Handles calls from the Call Center of the company's different lines of business received from members who have questions, concerns, or discomfort about complex situations regarding benefits, processes, and coverage, among others. Ensures that any service cycle is completed for calls that could not be resolved during the first contact or for which there was a commitment to follow up with the customer.
Refers to the corresponding unit the complaints received from policyholders, following the established protocol.
Receives, documents, solves, and/or channels service requests from other departments to support customer retention, ensuring a response is received.
Support other departments by completing Health Risk Assessment (HRA) calls.

ADDITIONAL FUNCTIONS:

Must comply fully and consistently with all company policies and procedures, with local and federal laws as well as with the regulations applicable to our Industry, to maintain appropriate business and employment practices.
May carry out other duties and responsibilities as assigned, according to the requirements of education and experience contained in this document.

MINIMUM QUALIFICATIONS:

Education and Experience: Bachelor’s Degree from an accredited institution. At least six (6) months of experience performing duties in a similar position in Customer Service areas, preferably in a Call Center in the Health Insurance Industry.

Education and Experience: Sixty to sixty-four (60-64) college credits, equivalent to two (2) years of study or an Associate’s Degree. At least one (1) year of experience working in Customer Service areas, preferably in a Call Center in the Health Insurance Industry.

Education and Experience: High School Diploma. At least two (2) years of experience working in Customer Service areas, preferably in a Call Center in the Health Insurance Industry.

“Proven experience may be replaced by previously established requirements.”

Certifications / Licenses: N/A

Other: Customer Service oriented, keyboard and telephone etiquette knowledge.

Languages:

Spanish – Intermediate (comprehensive, writing and verbal)

English – Intermediate (comprehensive, writing and verbal)

“We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.”

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Refine Your Search

telephone representative jobs in bayamón pr

Representante De Servicio I - CS - Bayamon

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Representante De Servicio Al Proveedor

Representante de Servicio I - CS Caguas

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Trabajador (a) Social

I want to receive the latest job alert for telephone representative in bayamón pr

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